Active Directory and Messaging Engineer L3 at Dimension Data

Description
We are currently looking for an Active Directory and Messaging Engineer L3 to support the business in achieving its strategic objectives.

What we expect you to do

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
• Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
• Perform the necessary hand over procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and short-comings.
• Creating and Updating Service Catalogues
• Assisting with Transitions
• Due Diligence
• Current State Assessments on client systems (PS and MS)
• Project Deployment services
• Available as technical escalation point for other Engineers
• Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities
• Facilitate and participate in Master Classes on specific technology areas
• Facilitate and participate in Communities of Practise
• Standardization of all required documentation
• Development and adoption of ITSM Knowledge Base articles
• Assist in benchmarking industry standards

Responsibilities

• 7 - 10 years’ relevant experience including but not limited to Operational Support/ Enterprise Services; Managed Services; Professional Services; High level scripting capabilities
• NQF Level 6
• Diploma or Degree in Computer Science
• MCITP 2008
• MCSE 2016
• ITIL V3 Foundation
• AZURE
• MCSE Messaging (Exchange 2007/2010/2013/2016)
• Office 365 Stack
• OCS, Lync 2010/2013/Skype for Business/MS Teams
• Knowledge of remote sites, SBA’s and SBC’s will be advantageous
• Avaya, Sonus, Audio codes or Cisco certification will be advantageous