Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose
- To make outbound calls to prospective clients to insure their motor, household and home with Discovery Insure.
Areas of responsibility may include but not limited to
- Achievement of monthly sales targets
- Conduct financial needs analysis for clients to provide sound financial advice
- Accurate, timely administration on relevant system
- Communicate telephonically and via email with clients on queries related to outbound calls made
- Adhering to service level agreements to ensure sales consistency in the department
- Stakeholder engagement
- Adherence to risk and compliance requirements
- Teamwork, self-management and alignment with Discovery values
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Target Driven
- Team Player
- Goal orientated
- Self-motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self-managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Education and Experience
- Matric (Essential)
- FAIS Credits - full qualification – Short term Insurance (Essential)
- RE5 qualification (Essential and/or advantageous)
- Class of business certificate (Essential and/or advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
- Minimum 2 years’ sales experience in the short-term insurance industry in an outbound telesales environment (Essential)
- Degree (Advantageous)
go to method of application »
Key Purpose
- To make outbound calls to prospective clients to insure their motor, household and home with Discovery Insure.
Areas of responsibility may include but not limited to
- Achievement of monthly sales targets
- Conduct financial needs analysis for clients to provide sound financial advice
- Accurate, timely administration on relevant system
- Communicate telephonically and via email with clients on queries related to outbound calls made
- Adhering to service level agreements to ensure sales consistency in the department
- Stakeholder engagement
- Adherence to risk and compliance requirements
- Teamwork, self-management and alignment with Discovery values
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Target Driven
- Team Player
- Goal orientated
- Self-motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self-managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Education and Experience
- Matric (Essential)
- FAIS Credits - full qualification – Short term Insurance (Essential)
- RE5 qualification (Essential and/or advantageous)
- Class of business certificate (Essential and/or advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
- Minimum 2 years’ sales experience in the short-term insurance industry in an outbound telesales environment (Essential)
- Degree (Advantageous)
go to method of application »
Job Purpose
Key Outputs may include but are not limited to:
Catering production
- Ensuring food is being produced safely and according to health and safety requirements.
- Ordering goods / stock
Request stock needed for events from the store man.
- Check stock quality.
- Check expiry date.
- Packing stock into designated storages.
- Daily monitoring the quality of stock in storages.
Health and Safety
- Cleaning and managing designated areas and stores.
- Working with HSE to ensure higher grading on kitchen audits.
Catering events
- Responsible for ensuring food is being prepared as per menus provided.
- Ensuring food is displayed and set-up 45 minutes before the event starts.
Wastage
- Manage quantities of food being produced to reduce wastage.
- Ordering what is needed for the week, to reduce the risk of spoilage.
Documenting
- Transfer document for stock allocation
- Requisitioning forms.
- Recipes to be followed as per the recipe file.
- Inventory control Job / Role Requirements
Work Experience
Required
- 5 years working experience
Education / Qualifications / Accreditations with Professional Body
Required
- Culinary qualification / Diploma
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Job Purpose
Key Outputs may include but are not limited to:
- Manage, motivate, train and mentor culinary staff to meet and exceed food preparation standards and maintain consistency
- Actively involved in menu development and accurate costing of dishes prepared
- Ensure that products meet the company appearance and quality standard
- Provide direction to staff for daily tasks
- Display exceptional leadership by providing a positive working environment, counselling employees, and demonstrating a committed approach.
- Responsible for the hiring, disciplining and performance reviews of personnel within the catering facility
- Advocate sound business decisions, demonstrates honesty and integrity and leads by example
- Ensure staff development and performance management
- Discuss daily food costs reports with key kitchen and F&B team
- Review weekly and monthly forecasts and budgets
- Train chefs on fundamentals of cooking and excellent healthy displayed and plated presentations
- Perform additional duties when and as requested by the conferencing area
- To assist in the kitchen or other areas within the catering facility if and when required
- Maintain quality levels of receiving, storages and production
- Ensure proper equipment operation and maintenance as well as cleaning of equipment to proper safety and hygienic standards
- Ensure kitchen employees maintain required food handling and sanitation certifications
- Interaction with conferencing employees to obtain feedback on food quality, presentation, taste and service levels
- Recognize and negotiate superior quality
- Supervise the regen kitchens output for the execs with the Head chef
- Identify culinary techniques and keeping up with industry trends
- Developing food and beverage experience in line with business units and company directives
- Oversee the financial controls and report to management as required
- Ensure correct uniforms are worn, kept clean and presentable in adherence of hygiene and safety protocol
- Attend meetings and training courses as required
- Always observe company rules and regulation
- To carry out any other reasonable instructions or requests when necessary.
- Time frames are within reasonable standards of the Forum
- Sound product knowledge.
- Able to aid with menu guidance to front-of-house team members.
- Nil products out of stock, par levels of all menu items maintained.
- Treats all patrons and colleagues from all cultural groups and backgrounds with respect.
- Responds to on-the-spot customer complaints and manages and rectifies issues within scope of authority
- Input into weekly meeting agenda
- Provides regular feedback to Managers that will improve efficiencies of the department.
Job / Role Requirements
Work Experience
Required
Preferred (would be advantageous)
- Client, business & financial management.
Education / Qualifications / accreditations with Professional Body
Required
Preferred (would be advantageous)
- City and guilds culinary qualification.
- Professional Registration
- International Diploma in Culinary arts.
Technical Skills or Knowledge
Required
- Management, financial and operations and systems.
- Preferred (would be advantageous)
- Excel and accounts.
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Key Purpose
- The Team Leader will be responsible for overseeing the general operations of the travel insurance area. This will include (but not limited to) the month end processing; policy processing (manual policies and supporting documents), invoicing vendors and suppliers. Weekly, monthly & quarterly reporting, attending to claims, logging production issues to prod support, and serving escalations, complaints and monitoring service SLAs. The travel call centre (client service & claims) will be reporting into the candidate. Additionally, the candidate will be responsible for overseeing the performance of the IoT call centre once it has been operationalised. The candidate should have strong excel skills, the ability to troubleshoot problems, build rapport with direct reports and engage with staff at varying levels of seniority.
Areas of responsibility may include but are not limited to
Reporting and Analytics:
- Oversight of declaration/bordereaux partner reconciliation (vendor & distributor)
- Invoice preparation and submission for approval (incl. self-invoicing)
- Liaise with finance on premium collection and payments.
- Prepare and present regular reports on operational performance, client satisfaction, and financial status.
- Utilize data and analytics to identify trends, make informed decisions, and drive improvements.
- Good with MS office.
Staff management:
- Lead, mentor, and develop multiskilled staff, fostering a positive and collaborative work environment.
- Ongoing team member support, training and coaching.
- Provide periodic product/service training to staff.
- Provide support to direct report regarding client queries, complaints etc.
- Assessment of consultants calls and mailbox responses - QA.
- Assisting with interviews & Role plays
- Conduct performance reviews
- Drive staff to achieve required targets, conversion rates and is accountable for teams’ overall sales targets
Travel Insurance Claims oversight:
- Claims are processed within the agreed turnaround times.
- Claim assessment where required and within mandated authority.
- All client queries when escalated are managed optimally, avoiding escalation to the Insurance ombud
Client service and outbound sales:
- Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements.
- Monitor performance metrics and implement strategies to improve productivity, quality, and client satisfaction
- Ensure adherence to established policies, procedures, and service level agreements (SLAs).
- Managing data uploads into the dialler daily
- Regular reporting on the outbound campaign
- Meeting/exceeding the sales and API targets for the respective product lines.
General:
- Monitoring of system performance to ensure optimal experience for customers.
- Engage PMO & business architecture to log system defects.
- Liaising with vendors regarding defect logging
- Assist with general administration.
- Manual policy/rewards uploads
- System testing (UAT) when required
- Monitor and attend to compliance supervisions for staff.
Technical Skills and Knowledge
- Strongly customer service-focused
- Excellent relationship building skills
- Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively (critical)
- Conflict handling skills
- Analytical and attentive to detail
- Resourceful problem solver
- Systematic and organized with an ability to plan and prioritize effectively
- Resilient, with an ability to work under pressure and adapt to change (important to be able to retain perspective and not take things personally)
- Good team player
- Results and deadline-driven
- Quick learner
- Excellent people management skills
Education and Experience
Education:
- Matric (Essential)
- FAIS Compliant
- RE5
Minimum Experience:
- Technical knowledge and understanding of short-term insurance
- 2 – 3 years’ experience working within the short-term insurance industry
- Minimum 1 year leadership experience (experience with managing a team in services and/or claims
- Travel Insurance experience (claims handling and management) – Advantageous
- Strong MS Excel and reporting skills - Advantage
Method of Application
Use the link(s) below to apply on company website.
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