Jobs at Ericsson

Mobile Money Business Analyst role is accountable for design and ownership of Mobile Money common core solution in South Africa. This role will support partner to design solutions and take a role of solution architect in delivery projects. Business analyst will engage Ericsson Business Area counterpart to ensure solution is aligned with Ericsson Wallet Platform product best practices and roadmap.

You will

• Work closely with customer to build a solution based on the received demands and requirements documentation
• Organize Requirement gathering workshop to ensure all business requirements are gathered as input towards Quick study execution by respective R&D organizations.
• Support Account Manager and Deployment manager in communication of quarterly deployment plan
• Communicate regularly Ericsson Converged Wallet platform roadmap for OPCO specific use cases.
• Support HUB MFS Manager to build OPCO Deployment Plan.
• Builds HLD/LLD and ensures sign off from respective stakeholder as part of Demand Technical Governance.
• Educate OPCOs counterpart on MTN MoMo Platform Service catalog and available and planned use cases.
• Regular gap analysis of use cases and capabilities based on Service catalog versus what is being used to identify growth opportunities and that are not generating revenue or usage is showing constant decline trend.
• Ensure proper routing of demand requests through demand management process, enablement request process or Service Request (MS).
• Responsible for value and technical outcome of the demands.
• Support Head of Mobile Money technology.

To be successful in the role you must have

• Minimum Experience in Fintech/Mobile Money and EWP 5+ years
• Experience in Mobile Money Solution Architecture and design of use cases 4+ years
• Previous BSS or adjacent areas experience required
• Leadership skills with focus on team performance.
• Result oriented with customer first demeanor.
• Can handle stressful and ambiguous situations
• Superb communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment

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The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders. You will be reporting to Head of Mobile Money Operations as part of BSS Mobile Financial Services subdomain.

You will

• Install, Integrate, commission the network nodes under ECW/ EWP solution.
• Perform Support function to resolve customer requests and trouble tickets.
• Support Business Analyst and Solution Architect for new requirements and design changes and report progress of assigned activities to the respective CPM.
• Understand technical requirements as specified in the Solution document.
• Perform ECW Integration and configuration changes activities within approved change window.
• Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PPs.
• Daily single Customer Complaints handling and Customer Care issues.
• CAB participation & Change Coordination between MTN/3PP & GNOC.
• UAT/SIT result sign off.
• End to end issue handling and coordination with GSC.
• Internal & external Audit handling.

To be successful in the role you must have

• Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years.
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years.
• Proven achievement in BSS.
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System.
• BSS Experience 3+ years.
• Excellent leadership skills with focus on team performance.
• Result oriented with customer first attitude.
• Can handle stressful and ambiguous situations.
• Excellent communication skills in written and spoken English and French.
• Self-motivated with strong drive and initiative, collaborative, relating and networking.
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
• University degree in Technology, preferably MSC.