Jobs at Fairmont Hotels & Resorts

Scope of Position:

• The Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. As a Mixologist, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service. Your role is to turn their moments with us into memories by delivering Fairmont`s service promise and the highest level of brand standards.

Primary Responsibilities:

• Assists Food & Beverage Leaders to ensure all Food & Beverage Standard Operating Procedures are prepared to the highest quality and updated as needed.
• Clearly demonstrates to guests and colleagues a commitment to service excellence through the effective delivery of Fairmont Hotels & Resorts Brand Standards.
• Actively creates Sparkle moments that are based on personalization and creativity.
• Carries out the day-to-day tasks outlined in the shift task list to a high level.
• Ensure all telephone calls are answered courteously and efficiently, within the Brand standards always.
• Takes responsibility for guest experiences that have negatively been impacted and turns them into memorable moments.
• Constantly monitors and is aware of the latest industry trends, new and innovative products and service opportunities related to beverages.
• Presents implementation plan of such to Food & Beverage leaders when applicable.
• Positively promote sales within your department and maximize sales opportunities for the whole hotel.
• Take orders and serve food and drinks following brand standards, as per training when required.
• Effectively supervise the mise-en-place and ensure that there is adequate preparation for service to meet the required standards.
• Organize, supervise and assist with the service of beverages.
• Issue a receipt for every item sold. Ensure that stringent control is kept on all stock used, and that all checks are raised and processed correctly, and are either paid or charged to account.
• Ensure all polishing and breakdown duties are completed.
• Ensure correct handling, use, storage and cleaning of all liquor service equipment.
• Oversee and complete beverage requisitions to ensure the department has the correct level of stock.
• Ensure accurate weekly/Monthly Stock takes are conducted.
• Checks daily opening and closing duties.
• Ensure that there is good control over all stock used, and that all checks are raised and processed correctly, and are either paid or charged to accounts accordingly.
• Makes sure that all products served are accounted for on the final bill before presenting it.
• Liaise and coordinate with beverage suppliers for training and promotions.
• Develop budget plan and record, monitor and present a clear Sales Mix Record.
• Regularly inspect quality of opened spirit in F&B Outlets.
• Ensure all reasonable requests made by a member of the management team are effectively carried out.
• Strictly follows the daily, weekly, monthly, quarterly, and annual cleaning schedules.
• Ensure you are punctual and are well always presented in full uniform.
• Assist Food and Beverage leaders to conduct regular beverage training and provide Food and Beverage teams with in-depth beverage product knowledge.
• Strictly follows finance related procedures and rules.
• Assist customers with their choice of wine or drink and to take the appropriate orders.
• Ensure correct handling, use, storage and cleaning of all liquor service equipment.
• Develop and maintain all wine-related staff training programs, alongside the Sommelier.
• Comply with Hotel’s policy and procedures on Fire, Health, Hygiene and Training.
• Contribute to the restaurant operations if needed.
• Be knowledgeable of hotel information to be able to answer guest inquiries.
• Remembers a guest’s preferences to extend a personalized service.
• Makes sure that all products served are accounted for on the final bill before presenting it.
• Adheres to outlets recipes in Material Control.
• Passionate in beverage and cocktail making.
• Strong knowledge of different beverages and techniques.
• Constantly obtains guest feedback during operation to ensure satisfaction.
• Handles guest complaints and comments competently and swiftly.
• Create Cocktail menu with recipe, understand flavor profile, costing.
• Perform other duties as and when required.

Knowledge and Experience

• In-depth knowledge of classic/international cocktails, spirits and hospitality.
• Proficient in Microsoft Office and basic POS management. 
• Previous relevant bar experience with a similar standing or profile in a supervisory role.
• Excellent reading, writing and oral proficiency in English.
• Experienced in all aspects of restaurant service and management.
• Must be well presented and professionally always groomed.
• Strong leadership, interpersonal and training skills to motivate employees as a team.
• High degree of professionalism, creativity, business acumen, energy and determination.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Service oriented with an eye for detail, passion and innovation for Food & Beverage.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Interacts with guests and colleagues in a friendly and courteous manner.
• Takes orders and is able to confidently offer different menu options and advice.
• Ability to anticipate a guest’s needs.
• Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.
• Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures that a maintenance equipment checklist is conducted on weekly basis. Liaising with the Engineering and Housekeeping team as necessary.
• Ensures grooming and hygiene practices of colleagues are in line with the Fairmont Brand.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Dynamic, extrovert, sociable, and avid representing the bar and the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for detail, passion and innovation for Food & Beverage.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Builds strong rapport and coordinates approach with other departmental colleagues.
• Creative thinker and solution-oriented.
• Thrive in large-scale operation and high volume operation.
• Has the ability to work under pressure and can work to all set deadlines.
• Shows initiative to identify tasks that need to be completed and takes action to achieve standards of excellence beyond job expectations.
• Perform other duties as and when requested.

Qualifications

• Qualification in Hospitality Management/Food & Beverage would be an advantage.
• Additional certification(s) in Food & Beverage will be an advantage.
• At least 1 year of experience in craft cocktail programs.
• Minimum of 3 years’ experience in the same position from a reputable restaurant and or 4- 5* hotel property.
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be physically fit.

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Scope of Position:

• Bartender’s/Barman primarily responsibility is to exceed all expectations of all Internal and External Guests. Facilitating an excellent guest experience in the outlet by ensuring exceptional products and services at all times. As a Bartender’s/Barman, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service. Your role is to turn their moments with us into memories by delivering Fairmont`s service promise and the highest level of brand standards.

Requirements:

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have sound knowledge of beverages and cocktails.

Responsibilities:           

• Demonstrates Fairmont luxury standards in all interactions.
• Mixes and prepares a wide range of beverage items.
• Greets all guests and colleagues in a warm and sincere manner and always adopts a positive attitude to keep the team spirit at its highest.
• To ensure that all guests leave the outlet with a lasting positive experience and impression of the outlet.
• Should be punctual, efficient, and above all courteous – assuming a pleasing and helpful attitude towards each guest.
• To have pride in his/her appearance and personal hygiene, making sure that his/her uniform and shoes are always of the highest standard.
• Has a genuine desire to provide an unparalleled guest experience.
• To handle any guest feedback in an appropriate manner ensuring the guest leaves the outlet completely satisfied. If unable to correct the situation the colleague must inform supervisors or managers in order to facilitate service recovery.
• Checks and sets-up bar and equipment, places bottles in the proper place, prepares adequate mise-en-place to be used during the shift.
• To report to duty punctually, in full uniform according to appearance and grooming standards.
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Standards.
• To make and serve drinks in accordance with liquor laws.
• To maintain a clean and safe work and dining environment.
• To have full knowledge of available menus of the restaurant.
• To be aware of safety in the bar, to have complete understanding of adhere to the company’s policy regarding fire, hygiene and safety.
• Maintain an accurate reasonable inventory, completing nightly and monthly inventory counts.
• To order, stock, and control all necessary par stock levels.
• Ensures that licensing hours and laws are strictly followed.
• Monitoring Freezers and Refrigerators, should any problems occur it must be reported to the technical services.
• To ensure that costs are kept to a minimum by controlling wastage and breakage.
• Occasional Duties/Projects as assigned to you by Food & Beverage Management may be assigned to you periodically.
• Follows Hotel’s telephone etiquette standards.
• Follows Occupational Health & Safety regulations.
• Reports suspicious people, parcels, and behaviours to Security.
• Perform other duties, as and when requested.

Qualifications

• Minimum 2 years experience working in a luxury or upmarket hotel.
• Food and Beverage training/certification or Hospitality qualifications advantageous.
• Experience with Point of Sale System.
• Availability to work nights, weekends, and holidays.
• Positive, engaging personality, and professional appearance.
• Basic math and computer skills.
• Exceptional interpersonal and communication skills.
• Strong task and time management abilities.
• Eye for detail and understanding of drink mixing tools and techniques.
• Ability to stand, walk, bend, etc. for extended periods, and lift heavy objects.
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be physically fit.
• Must have good knowledge of beverages and cocktails.

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Scope of Position:

• The People and Culture Intern’s primary responsibility is to meet and assist both Colleagues and external guests courteously and professionally and must handle projects, daily tasks and requirements efficiently. Responsibilities will include all administrative tasks and support of the People and Culture team.

General Duties and Responsibilities:

• Assist the People and Culture Department in the day-to-day operation of the department as required.
• Supporting administratively the events and planning of the People and Culture calendar.
• Scheduling and arranging appointments as required.
• Prioritize all telephone calls and in-person external and internal visitors.
• Handle colleague requests.
• Assist with written and email correspondence for the People and Culture Department, such as letters, staff notices.
• Support internal People and Culture projects, tracking necessary action and updating reports as progress is made.  This includes championing the tracking of all People and Culture Policies and ensuring all colleagues have signed this which must be filed in the employee files.
• Assist the People and Culture Department with filing of employee documents.
• Support with office administration duties such as phones, photocopying and office /stationery supplies.
• Coordinates all colleague events as appropriate, such as leadership meetings, employee meetings, townhall events, training events and events of similar nature.
• Supports the People and Culture Department with adhoc projects and tasks.
• Distribution to employees of any People and Culture related correspondence.
• Assist with Peopleand Culture administrative duties/projects in the preparation of re-opening of hotel.
• Any other duties assigned by the Director of People and Culture.

Qualifications

• Minimum of 1-2 years administration experience, preferably within a hotel environment.
• Must be studying towards a Human Resource Qualification or has attained a Human Resource qualification.
• Highly responsible and able to handle confidential information with the utmost discretion.
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Professional telephone manner and demeanor.
• Excellent interpersonal, written and verbal communication skills.
• Computer literacy is a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.