Jobs at Fidelity Services Group

Experience, Requirements and Qualifications:

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A registered and accredited.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• 5-8 Years Security experience.
• Minimum 4 - 5 years’ Residential/Estate Security Experience.
• Staff Management experience essential.
• Computer literacy and very strong Admin Skills.
• Must be physically fit and in good health.
• If and when required and do site visits after hours.
• Must reside in Kempton Park or willing to relocate on own cost.

Job Description / Key Performance Areas: (Not totally inclusive)

• Maintaining good relations between Fidelity Security Services and the client with regard to security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Client
• Compiling, distribution and communication on daily, weekly and monthly reports.
• Compiling, distribution and communication on all Incident, Accident and Investigation reports.
• Obtaining of statements of all Investigations.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.
• General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc.
• Managing all projects concerning new business and ensuring the smooth take over thereof.
• Ensuring that all HR/IR related queries are dealt with promptly and professionally.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Attend all meetings with FSS Management and with the Client.

Competencies Required and Personality Attributes:

• Be proactive and innovative.
• Strong Leadership Skills and Management Competencies.
• Must be assertive, honest, professional and reliable.
• Good communication skills both verbal and written
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Customer/Client Focus
• Driving and Managing Change.
• Development of Others
• Teamwork, Deadline and results driven

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Minimum Requirements

• Post matric qualification in General Management advantageous.
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved.
• Manage effective collections for the branch.

Sales

• Achieve the Branch Sales targets.
• In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
• Set sales and growth targets.
• Analyse sales figures and the provision of data information to enable management to take business decisions.
• Assist direct reporting Sales Consultants to achieve sales targets.
• Ensure debtors control in respect of new clients and installations are in place.
• Handle client complaints.

Dealer and IIP’s:

• Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
• Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
• Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
• Ensure that service levels throughout the branch is sustained.
• Drive a community driven pro-active service throughout the branch.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
• Manage operational Area Managers to ensure operational excellence throughout the branch.
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

 Marketing

• Drive all marketing activations within the branch.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
• Drive a culture of “content-creation” to remain relevant in the social media space.
• Ensure that OTT strategies are implemented and relevant.
• Drive effective/pro-active communications.

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes.

Attrition

• Manage all elements of attrition.
• Drive reconnections within the branch.
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and Trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and measuring work
• Building effective teams

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Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities: 

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for East London sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

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Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A/B registered.
• Valid Driver’s License with own reliable transport is required.
• At least 5-10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• Sound planning, administration, interpersonal communication, and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• No criminal record or any pending cases.
  Must reside in or near Nelspruit

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client about security services rendered.
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• General management and supervision of security staff to ensure that required performance is always met.
• Dealing with all required administration matters.
• Liaising daily with management on various operational issues.
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions.
• Ensuring the timeous submission of reports to both client and to the Rustenburg Branch as required.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.

Core Competencies:

• Analytical, Critical Thinking & Planning skills.
• Leadership & Self Development.
• Goal Setting & Organisational skills.
• Driving & Managing change.
• Driven for results.
• Interpersonal skills.
• Communication direction & skills.
• Development of others.
• Customer focus.
• Teamwork.

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Minimum Requirements:

• Grade 12
• HR certificate/diploma/degree
• Competence in HRIS Human Resource Information System programs
• Must be multilingual
• At least 2 years, in an HR Generalist role.
• Must be highly organised, energetic and capable of working independently
• Able to engage at all levels from general worker to Executive
• High attention to detail
• Valid driver's license

Key areas of responsibility will include:

• Recruitment
• Capturing information on HRIS programs
• Assisting with Injury on Duty (IOD)
• Advertising
• Facilitate assessments
• General filing
• Provident Fund Administration
• Death, Funeral and Disability Claim Administration
• Handling and resolving employee queries.
• Maintaining employee files
• Handling of ad hoc queries from management
• Assist with UIF claims.
• HR project coordination
• Printing of Certificates
• Training of new Employees/Managers on company programmes.

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Experience, Requirements and Qualifications:

• Matric/Grade 12 Certificate or equivalent.
• Preferably residing in Johannesburg / Midrand close to where clients are based.
• Afrikaans & English speaking, writing and understanding
• Computer literate - email, Word, Excel, PowerPoint, est.
• Must be willing to attend incidents and meet with clients afterhours when required.
• Must be PSIRA Registered and Accredited (Min Grade B) Grade A preferred.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Extensive knowledge on HR and IR Policies and Procedures.
• Strong leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Must have sound knowledge of ISO 9001:2008 Quality Management System and its requirements.
• Financial skills, Budgeting and knowledge of financial reports.
• Sound Planning and Administration skills a must.
• Excellent client liaison skills are critical.

Job Description / Key Performance Areas: (Not totally inclusive)

• Managing several Operations Managers in allocated areas to ensure that contractual requirements are met as stipulated by the Clients.
• Maintaining good relations between Fidelity Security Services Group and the Client with regards to security services rendered.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the clients.
• Constantly evaluating the services levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of Operations Managers and supervision of Security staff to ensure that required performance is met at all times.
• Dealing with all required administration matters.
• Liaising daily with Management and Senior Management on various operational matters.
• Ensuring that all HR and Payroll related queries are dealt with promptly.
• Submitting relevant weekly / monthly incident and general reports as required by Management
• Formulate disciplinary action and attend to CCMA matters.
• Manage vehicle fleet, attend to and investigate all vehicle accidents, complete accident reports and complete all WCA Claims.
• Manage firearm registers and controls with support of Armory. Investigate firearm incidents.
• Liaising daily with Regional Management on various Operational matters.
• Must have sound knowledge of the ISO9001:2008 Management System.

Competencies Required and Personality Attributes:

• Assertiveness.
• Strong leadership abilities and Management competencies.
• Presenting and communicating information.
• Driving and Managing change.
• Persuading and influencing.
• Innovation and change.
• Goal Setting and Organizational Skills.
• Deadline and Results Driven.
• Customer/Client focus.
• Teamwork.
• Development of others.