Jobs at Fidelity Services Group

Overall Purpose of the Job:

• Is to visit sites, do road shows and visit parades to sell loans and policies and taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Responsibilities:

• Visiting all new sites that the Region open
• Visit sites that have lesser than 30% market share
• Visit parades early in the morning and later in afternoon
• To do road shows and wellness days as well
• Capturing the loans and policies
• Have a target set to be made for the month
• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are Processed timeously.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients

Experience and qualifications and requirements for the post

• Grade 12 or National Certificate in Customer Service
• Sales experience will be an advantage
• Customer service
• Computer literate
• Experience in credit lending environment would be an advantage
• Own Vehicle and code 8 driver’s license

SKILLS & OTHER ATTRIBUTES:

• Excellent interpersonal & teamwork skills
• Excellent time management skills and ability to multi-task and prioritise work
• Excellent communication and listening skills essential
• Ability to work in a fast paced and high stress environment
• Strong organisational and planning skills
• Self-Motivated
• Exercise Initiative
• Adaptability
• Customer service orientated
• Telephone Etiquette
• Bilingual
• Target driven

Deadline:1st August,2025

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• The above position is vacant at our Midrand Branch. The overall purpose of this position is to assist with administrative responsibilities of the Fleet Department and assisting with the control of the fleet.   

 Minimum Requirements:  

• Matric certificate or equivalent 
• A clear criminal record 
• Excellent communication skills 
• Computer literate and proficiency in Microsoft Word, Excel and Outlook 
• At least 2 years’ administration experience 
• Background in fleet admin is an advantage 
• Ability to work extended hours when needed  
• Ability to work without supervision, under pressure and meet strict deadlines  

Key Performance Areas (not totally inclusive):  

• Maintaining a filling system and document management, including archiving   
• Provide administrative support to the Fleet Manager and Branch Manager   
• Answering the telephone and taking messages  
• Maintain daily/weekly/monthly reports  
• Process purchase orders and invoicing    
• Manage Capex and Asset requirements   
• Assisting with overseeing, controlling, and managing maintenance of company vehicle   
• Ensure that accidents are properly investigated, and appropriate action is taken, and ensure that all accident documents are completed and sent to Head Office within the required time frames  
• Receiving quotations, issuing orders, and forwarding invoices to Head Office, ensuring that the necessary authorisation is obtained; follow up and ensure payments are made by Creditors department   
• Assisting with general office enquiries and administrative tasks  

Core competencies:  

• Self-development  
• Communication skills  
• Customer focus  
• Teamwork  
• Time management  
• Be honest and reliable  

Other Personality Attributes:   

• Must be honest and reliable  
• Must have excellent verbal and written communication skills   
• Must be assertive  
• Pay attention to detail   
• Customer service and relations  
• Ability to work without supervision 

Deadline:1st August,2025

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• The overall purpose of this position is to ensure compliance with all Financial Policies and Procedures.  The ideal candidate will be responsible for maintaining accurate financial records and providing support to the Finance Department as well as the Group.

Minimum Requirements:

• Grade 12/Matric.
• National Diploma in Bookkeeping.
• 4-6 years’ experience as a Bookkeeper.
• In depth knowledge of the General Accounting.
• Advanced Excel Skills.
• Project Management experience.
• Billing Experience.
• Ability to work weekends and travel when required.
• Experience in the security or service-related industry.
• Ability to work under pressure and meet tight reporting deadlines.
• Strong administration and organizational skills.
• Numerical accuracy and high methodical working methods are required.
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy and knowledge of SAP is a requirement.
• Clear Criminal Record.
• Own reliable transport.
• Should reside in the West Rand or surrounding areas.

Key Performance Areas: (Not totally inclusive)

• Assisting the Finance Team with billing, recons, memos, account payable, general office and admin queries when requested.
• Preparing and clearing of bank reconciliation and submitting to Head Office.
• Preparing and submitting accruals and reversals monthly.
• Ensuring that all costs are captured in the relevant month / cost control.
• Preparing and processing journals and assisting with month end processes.
• Assisting with Income Statement reviews on a regular basis to ensure that capturing has been done correctly and timeously.
• Scrutinizing of all GL accounts to ensure the correctness thereof.
• Providing financial assistance and support to operational staff assistance.
• Assisting the Finance Manager with weekly reports due to Head Office i.e. (Transport, Payroll, Claims, Price Increases, Credit Control etc.)
• Ensuring that all Policies and Procedures are always followed for audit purposes.
• Supervising and monitoring cashbook, petty cash and creditors functions.

Deadline:31st July,2025