Jobs at Fidelity Services Group

• We are actively seeking a talented and detail-oriented Collections Specialist to join our dynamic team in our N1 City Office. As a key member of our organization, you will play a crucial role in managing and optimizing our accounts receivable process.

Key Responsibilities:

• Proactively contact clients to follow up on outstanding payments and negotiate payment plans.
• Conduct thorough analysis of account balances to identify delinquent accounts and develop strategies for resolution.
• Utilize strong communication and negotiation skills to ensure timely collection of debts.
• Maintain accurate and up-to-date records of all collection activities.
• Collaborate with internal and external stakeholders to resolve payment issues and optimize cash flow.
• Prepare and send collection letters and notices as necessary.
• Monitor payment statuses and update collection database in a timely manner.
• Provide regular reports and updates to management on collection activities and progress.

Experience & Qualifications:

• Grade 12 or equivalent.
• Previous experience in collections or accounts receivable is preferred.
• Excellent communication and negotiation skills, with the ability to build rapport with clients.
• Proven ability to work independently, prioritize tasks, and meet deadlines.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite and collection software.
• Knowledge of collection laws and regulations is advantageous.
• Ability to maintain confidentiality and professionalism at all times.
• Position based in N1 City.

Deadline:8th August,2025

go to method of application »

• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• PSIRA 
• Valid Drivers License 
• Own Vehicle 
• Matric or equivalent qualification.
• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

Deadline:8th August,2025

go to method of application »

Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous.
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred.

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved.
• Manage effective collections for the branch.

Sales

• Achieve the Branch Sales targets.
• In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
• Set sales and growth targets.
• Analyse sales figures and the provision of data information to enable management to take business decisions.
• Assist direct reporting Sales Consultants to achieve sales targets.
• Ensure debtors control in respect of new clients and installations are in place.
• Handle client complaints.

Dealer and IIP’s:

• Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
• Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
• Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
• Ensure that service levels throughout the branch is sustained.
• Drive a community driven pro-active service throughout the branch.
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
• Manage operational Area Managers to ensure operational excellence throughout the branch.
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.

 Marketing

• Drive all marketing activations within the branch.
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
• Drive a culture of “content-creation” to remain relevant in the social media space.
• Ensure that OTT strategies are implemented and relevant.
• Drive effective/pro-active communications.

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes.

Attrition

• Manage all elements of attrition.
• Drive reconnections within the branch.
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and Trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and measuring work
• Building effective teams

Deadline:6th August,2025

go to method of application »

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s license essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

INTERNAL CLIENTS:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

EXTERNAL CLIENTS:

• FADT customers
• Suppliers

Duties (Technical):

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical):

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

Duties: (General):

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards (General):

• Ensure that stock is up to date at
• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly 

Competencies (technical & behavioural):

• Action Oriented
• Priority setting
• Customer Focus
• Planning
• Interpersonal savvy
• Approachability
• Functional / Technical Skills
• Delegation
• Action orientated
• Informing
• Planning

Deadline:8th August,2025

go to method of application »

Main purpose of job:

• Service and maintain alarm systems for domestic, commercial and industrial sectors.

Qualification & experience:

• Matric Or Equivalent
• Minimum 5 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault finding experience

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Knowledge of CCTV, Intercom systems and access control
• Able to work standby as per duty sheet

Duties:

Technical:

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Complete small installations as and when required

Admin:

• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
• Complete a stock control check
• Keep the company vehicle clean and tidy

Performance standards:

Technical:

• Ensure that scheduled service call are attended or rescheduled accordingly
• Ensure that alarm panels are programmed with prescribed standards
• Ensure that documents are completed timeously and within prescribed standards
• Ensure that the alarm is programmed to ADT standards
• Ensure that all installations are completed to ADT standards

 Admin:

• Ensure that drive sheets are completed accurately
• Ensure that job reports and technical invoices are completed accurately and timeously
• Ensure that quotes are completed accurately
• Ensure that inspection checks are completed on a weekly basis
• Ensure that all stock is available at all times and missing stock is reported immediately to FLM
• Ensure that the company vehicle is clean at all times

Deadline:8th August,2025

go to method of application »

• The above position is vacant at our Worcester Branch. The overall purpose of this position is to transport Crewman and Custodians to collect and deliver clients’ money and provide proof of delivery and collection.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash in Transit (CIT) Certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Valid drivers license - code C1 (minimum) and a valid PDP
• At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money
• Report all delays to the Operations Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action towards any suspicious activity
• Conduct vehicle audit and complete checklist
• Drive vehicle responsibly and complete documentation of accidents/ incidents

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Pay attention to detail
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team Work

Deadline:13th August,2025

go to method of application »

Purpose of the role:

• To manage and oversee all ATM operations within the region, ensuring compliance with SOPs and SLAs, accurate reporting, and strong client relationships. The role focuses on staff development, succession planning, and operational efficiency through regular audits and proactive issue resolution.

Minimum Requirements:

• PSiRA Grade B and CIT certificate.
• Valid drivers license.
• Reliable own transport.
• Firearm competency.
• Matric.

Experience and other competencies required:

• Min 5 years ATM operational experience.
• Min 5 years management experience.
• Knowledge of recons.

Key Performance Areas:

• Take ownership of the regions ATM operation.
• Ensure effective reporting to both HQ and the clients.
• Build a working relationship with our clients.
• Ensure there is succession plans in place at all branches in the ATM department.
• Ensure all ATM staff is trained, and their skills is continually improved.
• Ensure accurate reporting in all ATM equipment.
• Perform regular self-audits to ensure SOP and SLA compliance.
• Investigate shortages and ensure dockets submitted is of a high quality.

Deadline:31st August,2025