Jobs at Fidelity Services Group

Overall purpose of the job:  

• The main objective of the Key Account Manager is achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required. 

Duties & Responsibilities:

• Source and acquire new business in B2B and SME through an ongoing prospecting plan 
• Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
• Ensure client’s needs and expectations are met by the business
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
• Ensure profitable sales volume and strategic objective targets are met 
• Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
• Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
• Regular follow up of orders
• Assist with timely collections of outstanding invoices
• Developing Budgets
• Managing any issues that may arise with both internal and external customers
• Help develop initiatives to increase customer satisfaction and retention
• Assist the Company’s management with company-wide strategic planning
• Ensure works are executed as per company policies and procedure
• Prepares detailed proposals/quotes dependent on each consumer’s requirements

Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Minimum 3 years experience
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Action orientated
• Time Management
• Planning and Organizing
• Attention to detail 
• Problem Solving
• Analytical

Deadline:11th August,2025

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Position Summary:

• Fidelity ADT seeks a highly motivated and experienced Growth and Attrition Specialist to join our team. The incumbent will be required to identify, initiate, maintain and grow effective community relationships in order to proactively and reactively support local growth strategies. Further this role will be directly responsible for developing and maintaining strong relationships with our key customers, identifying new business opportunities, and maximizing sales and profitability to grow our market share in their area of responsibility.  

Key Responsibilities:

• Actively promoting and selling community solutions.
• Develop and implement strategic plans to drive sales growth and increase profitability.
• Develop Marketing Plans and collaborate with Sales force to drive brand visibility.
• Ensure return on Investment and drive profitability in existing schemes in conjunction with Branch Manager.
• Work with the Branch Managers to track and put in place strategies to decrease attrition in the community
• Identify emerging trends in the market and industry to identify new business opportunities.
• Scheme management: regular communications and formal meetings with all schemes in the area of responsibility.
• Negotiate contracts and pricing agreements with customers.
• Establish and maintain strong relationships with identified key customers.
• Attend community events, ensuring visibility of our brand in the area.
• Establish and maintain good relationships with SAPS, Community Watches, CPFs and Community Forums.
• Attend SAPS CPF community meetings – AGMs, Monthly meetings, Weekly, Adhoc.
• Collaborate with cross-functional teams to ensure that customer needs are met and that the company's goals are achieved.
• Focus on identifying and overcoming obstacles
• Strategize on how to stay ahead of the curve
• Monitor and report on sales performance, market trends, and customer satisfaction.
• Provide input into product development and marketing strategies based on customer feedback and market insights.
• Monitor and manage competitor activity.
• Analyze suburb specific information ie new client, attrition, terminations, crime and terminations to facilitate effective management of the area.

Qualifications:

• Diploma/Degree in Business Administration, Marketing, or a related field.
• Psira Grade B 

Skills, Attributes and Experience

• Minimum of 5 years of experience in sales, marketing, or customer management roles.
• Proven track record of success in developing and managing customer relationships.
• Strong negotiation and communication skills.
• Ability to think strategically and solve complex problems.
• Experience in the consumer goods industry is a plus.
• Proficiency in CRM software and Microsoft Office Suite.
• Proactive and solution orientated mindset
• Committed to quality and excellence

Deadline:8th August,2025

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• The overall purpose of this position is to ensure that all Site-specific security requirements are adhered to and that the client’s needs are always efficiently and professionally met.  The position entails the development and installation of a pro-active approach to all Health and Safety measures over multiple sites.  Effective management of all resources must be attained to ensure quality service delivery is provided.

Qualifications, experience and other competencies required:

• Matric certificate with Grade A/B PSIRA registration
• At least 5-8 years’ experience in the Security Industry - Mining Industry will be advantageous.
• Knowledge of all ISO compliance 9001/14001/27001/23001 and all the requirements.
• Great knowledge and experience in Organisational and Environmental Health and Safety, equivalent courses completed (SAMTRAC & Risk management, Environmental Health & Safety Management, etc.) are crucial.
• SLA and contractional co-ordination,
• Very analytical individual with excellent Problem-Solving Skills.
• Ability to manage and discipline staff.
• Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential.
• Computer literate, with proficiency in MS Word and Excel and up to date with the latest modern technology.
• Must be able to work under pressure and for extended hours as and when required.
• A Valid unendorsed driver license with own reliable transport and willing to use for business purposes.
• No criminal record or any pending cases.
• Contactable references.
• Should reside in the West Rand area.

 Job Specification (Not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to Security Services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Drafting of health and safety recommendations based on the assessment and report of findings to the client.
• Ensure that Health & Safety files are compiled and up to date.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Submitting relevant monthly reports to the Client and Management.
• Assist in managing shrinkage budgets as set out by the Client.
• Attending regular meetings with the Client and Senior Management.
• Submit monthly Health & Safety reports to the Client/Management.
• Training of Security Staff and Management - Client procedures and systems.
• Liaising daily with Senior Management to resolve health and safety matters.

Core Competencies:

• Well-presented individual.
• Good communication skills both verbal and written.
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Leadership, Self-Development and Development of others.
• Results driven and Goal Setting.
• Driving and Managing change.
• Interpersonal skills.

Deadline:10th August,2025

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Overall Purpose of the Job:

• The overall purpose of this position is to be responsible for providing support to SAP Users across the Group, according to acceptable service level standards. Developing SAP and other system enhancing processes as required by Business. Effective optimisation of the entire SAP and related environment, thus supporting strong reporting and financial management for the Group.

Minimum Qualifications and Experience:

• Grade 12/Matric
• 3-5 years’ experience in Financial Accounting & Management Reporting
• 3 years’ experience in SAP FI, CO, MM, FA, SD, PS, CS, PA, DMS, Archiving
• Develop, monitor and review departmental accounting procedures and processes
• Bachelor's degree in Accounting, Finance, or related field; CPA or equivalent certification preferred.
• Proven experience in financial accounting, preferably in a relevant industry.
• Strong knowledge of accounting principles, regulations, and financial reporting standards.
• Excellent attention to detail and accuracy in financial reporting.
• Analytical and problem-solving skills.
• Proficiency in accounting software within the SAP environment.
• Suitably proficient up to advanced level in Microsoft Excel.
• Ability to manage multiple tasks and deadlines effectively.
• Strong communication and interpersonal abilities.
• Integrity and ethical behavior in financial management.
• Adaptability and willingness to learn and grow in the role
• Strong MS Office suite computer skills, including but not limited to MS Word, Power Point and Outlook.
• Proven track record of project management processes.
• Clear criminal record.
• Own reliable vehicle.

Main Duties:

Manage Sap support by:

• Providing support to 600 SAP users across the Fidelity Services Group while adhering to best practice and conforming to Group policies and procedures.
• Applying in depth knowledge of the various SAP modules to achieve effective support.
• Supporting and assisting users who encounter difficulty completing accounting processes on SAP due to process failures or configuration differences.
• Supporting / assisting / advising SAP users with reporting issues.
• Delivering timeous support while continuously assessing priorities to ensure support of most critical issues, being mindful of relevance and service to clients.
• Mass updates of data and master data, as required.
• Support for non-SAP functions as required e.g. banking platforms.
• User training also forms part of SAP support in some cases.

Manage SAP system support by:

• Identification of any shortcomings in existing processes and reporting – devise and propose improvements to senior management.
• Agreeing on process enhancements with Group CFO’s. Define, configure & deploy - write and distribute relevant user instructions.
• Frequent monitoring and reviews of User activities in SAP, using observations as training opportunities.
• Weekly monitoring of SAP licenses in use and delimiting inactive or terminated users per agreed policy
• Monitor & maintain scheduled housekeeping jobs in SAP, daily, weekly, monthly, annual.
• Maintain / update business structures in SAP – Company, Business Area, Profit Centre, Cost center.
• Monitor system integrations for integrity and period cut-offs synchronised with SAP. Ensure support staff in Business are trained to minimum standards for daily self-support.
• In depth knowledge and support for GreenLine GL reconciliation system.

SAP system development

• Collaborate with senior financial managers and CFO’s to define, develop and deploy new/changed SAP processes and reporting functions, as identified by Business.
• When need for third party management systems is identified, conduct workshops with senior financial managers and CFO’s - define expected outcomes and integration details.
• Manage the project – meet with 3rd party supplier, SAP external consultants, middleware consultants, Group IT, and Business – agree detailed plans, responsibilities and delivery timelines.
• Manage testing, UAT, and deployment to Production.
• Provide training where required

SAP service contract and consultants

• Effectively communicate with NTT SAP consultants to ensure correct solutions are deployed.
• Raise service calls with NTT where in-house SAP support is not permitted to make changes due to governance issues, or where certified SAP specialist skills are required.
• Control costs by requesting only essential service.
• Monitor and manage usage of agreed bucket hours billed by NTT SAP consultants.
• Check & sign off on NTT monthly billing invoices.
• Hold monthly SAP service delivery meetings with NTT and interact with SAP consultants.
• Project costs – ensure quoted hours are understood and are fair.

General and SAP Governance

• Provisioning of SAP user licences.
• Vet and provision new SAP user licences as approved by financial managers.
• Ensure access to transactions and roles is limited to those required to perform job function.
• Minimise segregation of duty transgressions and mitigate where possible.
• Minimise risk of fraud by judicious granting of access to users.
• Carry out password re-setting as per Group IT policy.
• Maintain / update master data across Group – Chart of accounts and settings.
• Maintain GL Field Status settings to ensure acceptable / obligatory data capture.
• Annual preparation of SAP calendars to govern all cut-offs regulating multiple monthly process and reporting deadlines.
• Liaise with IT auditors and appointed external SAP consultants.
• Attend to audit findings regarding critical transactions to be excluded from Business users.
• Manage the succession planning process within area of responsibility.

Competencies required

• Providing Leadership
• Communicating Information
• Building Relationships
• Driving Success
• Showing Resilience
• Time focused based on project deadlines and milestones

Deadline:12th August,2025