Jobs at LSEG (London Stock Exchange Group)

Role Responsibilities

• Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement
• Plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users
• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them
• Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
• Monitor usage, health gauges, competitive landscape and any other relevant data to create a retention strategy
• Find leads and connects with sales to work on growth opportunities
• Bring in customer intelligence and feedback into Refinitiv CRM system
• Ensures customers derive maximum value from their investment in Refinitiv services and solutions, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth
• Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption.

Qualifications and Experience Required

• University degree or relevant work experience equivalent
• Strong Microsoft Office proficiency
• Client Screening, PEP Classification, Sanctions and KYC Due Diligence in-depth knowledge desirable
• Financial & Risk industry knowledge required – AML, Financial Crime market understanding including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
• Ability to map a customer’s business process to product capability
• Strong ability to collaborate with internal operational and account management teams
• Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
• Strong problem-solving skills
• Ability to adapt and thrive in a fast-paced environment and rapidly- changing market
• Proactive and positive attitude that has a "whatever it takes" approach to increase customer satisfaction

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Key Responsibilities

• Demonstrating deep understanding of the customer decision maker’s strategies, priorities and needs.
• Maintaining solid knowledge of LSEG propositions to initiate conversations and raise interest. 
• Handling an assigned Growth accounts book on a proactive basis.
• Building and embed a long-term trusted advisor relationship within assigned accounts. 
• Driving growth by expanding LSEG footprint within their accounts. 
• Focusing on maintaining overall customer engagement and expanding and retaining led net revenue. 
• Leading all commercial activities within accounts, owning the end to end customer relationship. 
• Driving efficiency in account administration (especially for lower value and growth potential accounts).
• Running internal and external partners and maintaining networks to negotiate and close deals. 
• Being Accountable and responsible for simple order taking. 

Qualifications and Experience Required

• Strong understanding of customers and their business model and workflows.
• Prior financial sector experience / account management experience of 5+ years.
• Sophisticated selling skills (identity, develop and articulate a complex proposition/consultative selling).
• Strong negotiation skills.
• Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.
• Problem solving skills: ability to understand, articulate, structure and solve client needs.
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
• Ability to collaborate with other teams.
• University/college degree, equivalent experience may be considered depending on position/department, advanced degree may be preferred.
• Confirmed account management, sales or marketing experience in a customer facing environment required.

Why Join Us?

• We're proud to offer a working culture that supports growth, balance, and purpose:
• Hybrid and flexible working arrangements.
• Constant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.
• A welcoming, inclusive culture backed by Employee Networks.
• A competitive referral bonus program.
• Access to private healthcare, wellness support, and pension contributions.
• Professional development:Quarterly Connects to ensure you meet your Goals & Objectives.
• Paid volunteer time to support causes that matter to you.
• A team that values your input and supports your goals.

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Key Responsibilities

People Leadership

• Lead, develop, and coach a team responsible for program governance, data quality, analytics, and digital program support.
• Set clear priorities, build strong team routines, and foster a culture of accountability, continuous improvement, and customer-centricity.
• Ensure the team consistently delivers high-quality outputs that support Digital CSMs across all regions.

Digital Program Governance

• Partner with Digital CX to design, management, and continuous refinement of digital customer programs, journeys, and campaign frameworks.
• Partner with Customer Success leaders, and CS Enablement to ensure programs are aligned with customer needs and segment strategy.
• Implement consistent program documentation, standards, and quality checks to ensure reliable execution at scale.

Data Quality & Measurement

• Serve as the owner for digital program and lifecycle data quality across Gainsight, Salesforce, and related platforms.
• Establish data validation routines, ensure accuracy of customer segmentation and lifecycle indicators, and proactively identify anomalies or risks.
• Partner with Sales Performance Enablement teams to define measurement frameworks, KPIs, and reporting standards that align with Digital CS objectives.

Dashboards & Reporting

• Sustain and evolve dashboards that provide insight into customer engagement, digital program performance, adoption trends, and customer health.
• Deliver reporting that equips Digital CSMs, leaders and stakeholders with timely, actionable insights.
• Ensure reporting is intuitive, reliable, and aligned to Digital CS measurement standards.

Cross-Functional Partnership

• Ensure Digital CS requirements are reflected in tooling enhancements, data structures, segmentation evolution, and measurement practices.
• Collaborate across regions to ensure consistent global adoption of digital programs and standards.

Continuous Improvement & Innovation

• Identify opportunities to streamline digital program workflows, improve program effectiveness, and strengthen data maturity.
• Lead special projects that enhance the scalability and impact of the Digital CS operating model.
• Stay informed of industry best practices in digital success, analytics, and customer engagement; bring forward insights to enhance Digital CS capabilities.

Who You Are

• Strong Excel skills a must.
• Salesforce, Tableau, PowerBI and Gainsight knowledge a plus.
• Co-pilot expertise not necessary but highly desirable.
• Collaborative, effective communicator, strong presentation skills, and a customer first attitude.
• A self-starter that thrives in a fast-paced environment and has a learn it all mindset.
• Strong project management, technical and problem-solving skills.
• Passion for the financial markets, and Customer Success discipline.

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Role Responsibilities 

• Providing a wide range of legal advice and support to the sales, partnerships and proposition teams in EMEA. 
• Reviewing, drafting, revising and negotiating agreements with customers, vendors, partners and other third parties, including data licenses and software licenses, master agreements, product terms and conditions,  and other complex commercial agreements. 
• Advising on legal issues related to the collection, usage and licensing of news/content/data from multiple sources. 
• Researching and responding to general legal inquiries from in-house clients that may relate to litigation, regulatory issues, intellectual property, privacy matters and data misuse. 
• Sharing responsibility for maintaining, updating and revising contract template agreements and integrating customer contracts of acquired companies. 
• Helping to identify, assess and brief senior lawyers in the team on potential and actual risks and legal exposures and take appropriate proactive and remedial measures. 
• Implementing internal controls, policies and procedures to assure compliance with applicable laws and regulations, corporate policies, ethical standards and oversee adherence to contractual obligations. 

Qualifications and Experience Required 

• Experience in a legal position handling a broad range of commercial law matters; experience at a top law firm, data vendor or financial institution a plus. 
• Exposure to financial services, technology, media and telecommunications environments is advantageous. 
• Must be fluent in English.  
• Must have a law degree (or equivalent qualification) from an accredited law school. 
• Excellent written and oral communications skills. 
• Strong contract negotiation and drafting abilities. 
• Outstanding commitment to customer service. 
• Excellent planning, organizational, analytical and decision-making skills. 
• Strong skills to work both as a member of a team and independently. 
• Sound administrative and time management skills, with sharp attention to detail. 
• Demonstrated ability to independently lead projects and deadlines. 
• Excellent interpersonal skills and capability to build strong, trusted and effective working relationships with key internal and external partners across different functions and cultures, positively influencing the behaviour of multiple partners, and successfully balancing customer interests while maintaining a good legal and fiscal position for the company.