Jobs at Hello Group

We are looking for a skilled and detail-oriented Accountant to join our finance team. This position is ideal for an accountant with a strong foundation in accounting principles and experience in data analysis and reporting. You’ll play a key role in financial management, reporting, and analysis, handling larger datasets, and supporting the finance team in strategic decision-making.

Duties and Responsibilities    
 
Financial Reporting & Analysis:

• Prepare and analyze monthly, quarterly, and annual financial statements.
• Ensure timely and accurate reporting in compliance with company and regulatory standards.

Data Management:

• Work with large datasets and utilize tools to ensure data accuracy and integrity.
• Use pivot tables and other Excel functions for data analysis and reporting purposes.

Budgeting & Forecasting Support:

• Assist with budgeting, forecasting, and variance analysis to support company strategy.

Process Improvement & Compliance:

• Identify and implement process improvements to enhance financial efficiency and accuracy.
• Maintain compliance with accounting standards and regulatory requirements.

Stakeholder Communication:

• Present financial data and insights to non-financial stakeholders in a clear and accessible manner.
• Collaborate with teams across departments, explaining complex data in a way that aids decision-making.

Minimum Requirements    
Non-Negotiable Experience

• 1-3 years of post-articles experience.
• Reporting and analysis experience.
• Proficiency in Excel, particularly with pivot tables.

Preferred Experience

• Experience with SAP and QlikView.
• Exposure with Foreign currencies.
• Team management experience is beneficial.
• Comfortable working with large datasets for analysis and reporting.

Exposure to/Knowledge of

• Excel and the full MS Office suite.

Key Skills
Analytical Skills:

• A structured approach to financial data analysis, with the ability to derive insights and inform decisions.

Communication Skills:

• Skilled at simplifying complex financial concepts for non-financial stakeholders, ensuring effective communication across departments.

Teamwork:

• Works well in a collaborative environment, providing support and fostering a productive team dynamic.

Deadline:14th July,2025

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Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Fraud & Risk Department. This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.

Duties and Responsibilities    

• Handle inbound and outbound customer queries related to fraud and risk matters via phone, email, and ticketing systems.
• Accurately log and manage tickets through the internal system, ensuring queries are resolved within agreed timelines.
• Identify suspicious activity and escalate urgent or complex issues to the relevant internal teams (Fraud, Legal, Compliance, IT Security, etc.).
• Liaise with multiple departments to ensure customer issues are thoroughly investigated and resolved.
• Educate customers on security best practices, fraud prevention tips, and steps to take following a suspected breach or incident.
• Assist with any special investigations or reports required by the fraud and risk teams.
• Maintain up-to-date knowledge of fraud trends, system protocols, and risk procedures.
• Ensure compliance with internal policies and external regulatory requirements when handling sensitive customer information.

Minimum Requirements    

Minimum Requirements (Non-Negotiable):
Education:

• Matric Certificate (Grade 12)

Experience:

• Minimum 2 years working in a customer service consultant role
• Experience in a finance, telecommunications, risk, fraud, or security-focused environment
• Experience handling customer complaints, escalations, and sensitive information

Preferred Experience:

• Exposure to or previous work in a Fraud, Risk, Compliance, or Security-related customer service team
• Knowledge of regulatory standards applicable to financial or telecommunications services
• Experience using ticketing, CRM, or workflow platforms (e.g., Zendesk, Freshdesk, Salesforce, etc.)

Non-Negotiable Exposure / Knowledge On:

• Customer service principles and best practices
• Ticketing systems and escalation protocols
• Handling confidential and sensitive customer information
• MS Office Suite (Outlook, Excel, Word)

Key Skills & Competencies:

• Strong communication skills – clear, professional, and empathetic in both written and verbal communication
• High attention to detail and accuracy when capturing or reviewing customer information
• Ability to remain calm and focused under pressure, particularly when dealing with escalated or emotionally sensitive situations
• Discretion and sound judgment in handling confidential or potentially fraudulent matters
• Strong problem-solving skills and the ability to work independently and in a team
• Time management and prioritisation skills in a high-volume environment

Deadline:31st July,2025