Jobs at Hollard Insurance

Job Purpose:

• To coordinate and administer the scheduling of internal loss adjusters for non-motor claims assessments, ensuring efficient appointment management, accurate data capture, and seamless communication between loss adjusters, clients, brokers and service providers. This role is pivotal in driving operational efficiency, reducing turnaround times, and supporting the broader loss adjusting strategy.

Key Responsibilities:

Scheduling & Coordination

• Manage daily scheduling of internal loss adjusters across regions, ensuring optimal allocation based on geography, claim type, and urgency.
• Implement rules-based automation for scheduling where feasible to reduce manual intervention.
• Confirm appointments with clients, brokers and service providers, ensuring all logistics are in place.

Administrative Support

• Capture and update assessment details in the line-of-business systems, including financials, documentation, and loss adjuster feedback.
• Monitor SLA adherence and escalate delays or outstanding documentation to relevant stakeholders.
• Maintain accurate records of assessments, communications, and client interactions.

Customer & Stakeholder Engagement

• Serve as the first point of contact for claims department, clients and brokers regarding scheduling queries.
• Ensure courteous, professional, and timely communication with all stakeholders.
• Provide feedback loops to loss adjusters, service providers, and claims teams to ensure alignment and service excellence.

Process & Compliance

• Follow standard operating procedures (SOPs) for scheduling, assessment intake, and documentation management.
• Support the development and refinement of SOPs in collaboration with the Loss
• Adjusting Manager and Claims Governance team.
• Assist in preparing reports and dashboards for operational reviews and audits.

System & Data Management

• Work with platforms like SPM and Codeplex to manage appointments, load reports, and track progress.
• Support integration efforts between scheduling systems and claims platforms to ensure data consistency and reduce duplication.

Required Knowledge and Experience    

• 3 years short term insurance experience.
• 3 years experience in non-motor Claims.

Skills

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.
• Attention to detail and accuracy in data entry.
• Collaborative mindset with a service-oriented approach.
• Basic business ethics and financial principles related to claims
• Change management
• Negotiation skills

Knowledge

• Familiarity with non-motor claims processes (e.g., building, fire, contents, tender) is advantageous.
• Proficiency in Microsoft Office and claims management systems ( e.g. SPM, Codeplex. TCS, Sapiens, 4-Sure etc.).

Educational Requirements    

• Matric
• Relevant administrative or insurance re-elated qualification

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Job Purpose

• The Project Administrator provides operational and administrative support to ensure the smooth delivery of projects. This role maintains project records, supports governance, coordinates reporting, manages logistics, and assists project leaders with the execution of day-to-day project activities for Project Athena.

Key Responsibilities

Project Records & Governance

• Maintain the Consolidated Projects Register and ensure it is always up to date.
• Ensure project documentation is complete and compliant with the Project Governance Framework at each stage of the lifecycle.
• Take ownership of Project Electronic Content Management requirements and maintain existing storage platforms.

Financial & Resource Administration

• Collate and process monthly invoices, updating project budgets in collaboration with the Project Accountant.
• Consolidate and track monthly resource costs with input from the Project Accountant.
• Monitor project plans, schedules, work hours, budgets, and expenditures to ensure alignment with approved baselines.

Meetings & Reporting

• Arrange and coordinate project-related meetings (team sessions, one-on-ones, progress meetings, and Steering Committee).
• Prepare agendas, presentation materials, and dashboards for meetings.
• Record, document, and distribute minutes, actions, and key decisions to stakeholders.
• Consolidate, review, and manage weekly progress reports.
• Support Project Leaders in preparing Steering Committee and other key reports.

Stakeholder & Staff Support

• Organize and participate in stakeholder meetings, ensuring follow-up on decisions and actions.
• Arrange staff inductions and onboarding for new project team members.
• Provide general project support (administrative, IT, and operational tasks) as required.
• Assist with logistics such as booking venues and coordinating catering for project events.

General Administrative Support

• Provide day-to-day administrative assistance to project teams.
• Undertake ad-hoc project tasks as required

Required Knowledge and Experience    
Required Experience (relevant or in a similar role)

• Minimum of 3–5 years’ experience in a project administration, project coordination, or similar support role.
• Experience in financial administration, budget tracking, or working with project accountants is advantageous.
• Exposure to project governance frameworks and structured project environments.
• Experience with Electronic Content Management systems and project management tools (Microsoft Project).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Teams).

Required Knowledge and Skills

• 3-5 years Project Administration experience within a PMO
• Exceptional Personal Organisation
• Attention to detail and good quality output
• Sound Financial Management knowledge
• Good written and verbal communication skills
• Working knowledge of MS SharePoint and MS Project
• Analytical and Problem solving skills
• Stakeholder management
• Ability to work effectively both independently and as part of a team
• Ability to work on tight deadlines
• Excellent Communication Skills, especially written
• Great interpersonal skills
• Full MS Office Suit and Microsoft Excel in particular
• Strong attention to detail
• Good organisational skills, with the ability to prioritise and take ownership where required
• A positive attitude
• Excellent decision-making skills
• Team player
• Confident and able to interact at all levels within the business
• Self-motivated
• Quick learner

On the job training/familiarisation time to be 80% competent in the role

• 3 months

Educational Requirements    

• Matric
• A diploma or degree in Business Administration, Project Management, or a related field (preferred).

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Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Insure Governance area. We are looking to recruit an Assurance Specialist (Underwriting).

Role Objectives:

• The role is responsible for evaluating various claims processes, controls, and standards for Hollard’s existing and new binder partners. The role evaluates evidence and applied competence of claims staff, processes, and procedures.

Key Responsibilities:

• Perform due diligence and process reviews support to Insure Brokers, Binders & partners for technical Personal & Commercial lines underwriting.
• Ensure binder partner adherence to Personal & Commercial Underwriting Guidelines and Parameters.
• Ensure full compliance to all processes, policies and procedures and identify areas for improvement at the reviewed partners.
• Perform sample testing as well as providing on-boarding/training across various underwriting binder processes, systems, and products.
• Assess and measure the appropriate knowledge and skill of future and existing binder partners.
• Rate findings identified during the review from high to low according to the rating scales developed.
• Producing a written report with the appropriate findings and required remedial action noted.
• Presenting findings post review to the respective stakeholders.
• Implement a tracking process following the review to ensure closure of findings and implementation of remedial action.
• Provide feedback to Hollard Insure Exco on finalization of each due diligence and process review carried out.
• Develop, maintain, and deliver IISA approved training on underwriting and standard operating procedures to all current and new Brokers, Binders & Partners.
• Build and manage relationships with internal and external stakeholders.
• Market Intelligence: Sound knowledge of Personal & Commercia Lines underwriting practices & approaches in the industry.
• An in-depth understanding of compliance and legislation aspect that influence the underwriting function.
• Regional network travel as required by the business.

Required Knowledge and Experience    

• At least 8 years’ technical underwriting experience in personal lines and commercial and industrial functions
• Knowledge and experience of underwriting processes and short-term insurance products:(Personal, Commercial, Agricultural, Marine, Aviation, Liability, and corporate products across the various business streams).
• Proficiency in computer skills and computer systems, policy administration systems and document management systems
• Excellent written and verbal communication skills
• Digital Literacy
• Leadership training experience

Educational Requirements    

• Matric
• ACII or equivalent with desire to study further.
• Continuous Professional Development (CPD)
• RE qualifications (Rep & KI)