Administrator: Non Motor Loss Adjusting at Hollard Insurance

Job Purpose:

• To coordinate and administer the scheduling of internal loss adjusters for non-motor claims assessments, ensuring efficient appointment management, accurate data capture, and seamless communication between loss adjusters, clients, brokers and service providers. This role is pivotal in driving operational efficiency, reducing turnaround times, and supporting the broader loss adjusting strategy.

Key Responsibilities:

Scheduling & Coordination

• Manage daily scheduling of internal loss adjusters across regions, ensuring optimal allocation based on geography, claim type, and urgency.
• Implement rules-based automation for scheduling where feasible to reduce manual intervention.
• Confirm appointments with clients, brokers and service providers, ensuring all logistics are in place.

Administrative Support

• Capture and update assessment details in the line-of-business systems, including financials, documentation, and loss adjuster feedback.
• Monitor SLA adherence and escalate delays or outstanding documentation to relevant stakeholders.
• Maintain accurate records of assessments, communications, and client interactions.

Customer & Stakeholder Engagement

• Serve as the first point of contact for claims department, clients and brokers regarding scheduling queries.
• Ensure courteous, professional, and timely communication with all stakeholders.
• Provide feedback loops to loss adjusters, service providers, and claims teams to ensure alignment and service excellence.

Process & Compliance

• Follow standard operating procedures (SOPs) for scheduling, assessment intake, and documentation management.
• Support the development and refinement of SOPs in collaboration with the Loss
• Adjusting Manager and Claims Governance team.
• Assist in preparing reports and dashboards for operational reviews and audits.

System & Data Management

• Work with platforms like SPM and Codeplex to manage appointments, load reports, and track progress.
• Support integration efforts between scheduling systems and claims platforms to ensure data consistency and reduce duplication.

Required Knowledge and Experience    

• 3 years short term insurance experience.
• 3 years experience in non-motor Claims.

Skills

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.
• Attention to detail and accuracy in data entry.
• Collaborative mindset with a service-oriented approach.
• Basic business ethics and financial principles related to claims
• Change management
• Negotiation skills

Knowledge

• Familiarity with non-motor claims processes (e.g., building, fire, contents, tender) is advantageous.
• Proficiency in Microsoft Office and claims management systems ( e.g. SPM, Codeplex. TCS, Sapiens, 4-Sure etc.).

Educational Requirements    

• Matric
• Relevant administrative or insurance re-elated qualification