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  • Posted: Jun 10, 2025
    Deadline: Aug 4, 2025
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  • Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...

     

    Operations Specialist (iBranch) - Umhlanga

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring

    • Valid driver’s license.
    • 2-3 Years of Administrative Experience in Ops

    A Bonus To Have:

    • Matric.
    • Related Diploma/Degree.

    What You’ll Do For The Brand:

    • Assist, support and advise Regions on all aspects of iBranch Operations
    • Communicate all updates on Policies and Procedures to the Regions
    • Assist with marketing, promotions, events and assisting with branding campaigns within the Department from time to time
    • Ensuring adequate stock levels of marketing and promotional items within the Regions
    • Market research on potential new sites and arrange with all departments to set up promo/events (negotiate with different affiliates for sites/promo etc.)

    Management of ROI on all events/promotions

    • Work closely with the Compliance Department (getting the contracts signed and understanding the legal aspect of the contracts)
    • Reviewing of proposals for all events within the Regions
    • Assist with all internal audit queries and liaise directly with the Audit Team – (Weekend mileage report, vehicle tracker vs. time and attendance and call cycle)
    • Management of all traffic fines and Kazang Masterfile within the Regions (liaise with the relevant departments)

    Daily reporting to Business Partner

    • Monitoring and analysing of Reports (Promo tracker, PIP, Booster Analysis, Teams Productivity reports, and ad-hoc reports) and providing feedback and recommendations to the regions
    • Finance – Review invoices before the order number is issued and payment is made for promotions/events.  Facilitate monthly regional branding payments 
    • Maintaining a database of all branding within regions

    Adhoc

    • Support regions with training needs and assist with the facilitation and monitoring of the training in the regions
    • Will be required to travel from time to time
    • Perform other duties as assigned.

    What You’ll Bring To The Team:

    • Demonstrate a good understanding of betting procedures and betting types.
    • Demonstrate good business acumen skills.
    • Demonstrate good financial management skills.
    • Excellent people management skills.
    • Customer service and orientation experience.
    • Must be able to identify, analyse, organise, and solve problems.
    • Follows through and delivers results despite obstacles.
    • Good attention to detail.

     Closing Date: 09 July 2025

    go to method of application »

    Sales Agent X 2 - George

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • Matric
    • Prior work experience as a promoter or similar
    • Excellent Customer Service Skills.

    What You’ll Do For The Brand:

    • Customer Service: Assist clients with opening accounts and all betting queries
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts
    • Must keep records of their sales activities and report their progress to management daily

    Promote the mobile

    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.

    Keep work areas neat and tidy to promote a positive image to

    • Ensure appropriate management, safekeeping, and maintenance of all mobile
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
    • Might be required to roam between branches and stores as per operational needs
    • Any other related duties that might be required within the business

    What You’ll Bring To The Team:

    • Good communication and interpersonal skills
    • Excellent Listening skills
    • Must be result driven
    • Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
    • Strong system and sales knowledge

     Closing Date: 09 July 2025

    go to method of application »

    Social Media Specialist - Bryanston

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • 3 – 5 Years Social Media Experience
    • Experience in Paid Social Media
    • Copywriting Experience
    • Experience in Social Media Strategy
    • Overtime and weekend work

    A bonus to have:

    • Relevant Diploma or Degree

    What You’ll Do For The Brand:

    • Design social media strategies to achieve marketing targets
    • Create and manage paid campaigns on Facebook, Twitter, LinkedIn, Instagram and YouTube
    • Work closely with the social media team to ensure the execution of organic and paid strategies
    • Manage, create and publish original, high quality content
    • Administer all company social media accounts ensuring up-to-date content
    • Liaise with writers, designers and social media team to ensure content is informative and appealing
    • Collaborate with Marketing and Product teams to create social hype regarding new product launches and betting markets
    • Facilitate client-company communication (meet with clients and suppliers and ensure strategies are communicated and executed to the social media team)
    • Prepare weekly and monthly reports on social media, web traffic and ROI
    • Measure the success of marketing campaigns on social media and use reporting tools to support this function

    Conduct competitor analysis reports

    • Monitor SEO and user engagement and suggest content optimization
    • Communicate with industry professionals via social media to create a strong network
    • Train internal teams to integrate and maintain a cohesive social media strategy
    • Stay up-to-date with new digital technologies and social media best practices
    • Apply strategic intent towards creating market leading trends for the Hollywoodbets Brand and Gambling Industry.

    What You’ll Bring To The Team:

    • Follow process in order to ensure high quality output
    • Strong planning and administration skills
    • High sense of accountability towards work
    • Understands the mobile betting application and functionality
    • Understands the internet betting platform (website and functionality)
    • Strong time management skills

    Closing Date: 07 July 2025

    go to method of application »

    CSI Compliance Officer

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • At least 2-3 years of experience in a compliance, legal, or audit role, with a focus on B-BBEE compliance.
    • Strong understanding of the B-BBEE Codes of Good Practice, particularly in relation to Corporate Social Investment.
    • Strong understanding of accounting principles.
    • Experience with document management and compliance audits.

    A Bonus To Have:

    • Bachelor's degree in Business Administration, Law, Accounting, or a related field.
    • A certification in B-BBEE or compliance

    What You’ll Do For The Brand:

    Document Management & Compliance:

    • Ensure that all required documents for B-BBEE compliance are collected, reviewed, and maintained for all CSI projects and initiatives.
    • Maintain an organized filing system, ensuring that all B-BBEE documentation is readily available for audits or assessments.
    • Ensure that all Section 18A certificates are collected, reviewed, and maintained for all contributions made to registered Public Benefit Organisations.

    Monitoring & Reporting:

    • Regularly audit the CSI team’s documentation to ensure it aligns with the requirements of B-BBEE and other relevant legal frameworks.
    • Work closely with the Foundation Financial Analyst in preparing B-BBEE compliance reports, ensuring accurate information is captured by the CSI Administrators.
    • Compile reports required for license conditions.

    Audit Preparation:

    • Prepare and assist with internal and external audits regarding CSI and B-BBEE documentation.
    • Ensure that all documentation is compliant with the B-BBEE codes of good practice and ready for submission to the Transformation Team.

    Continuous Improvement:

    • Identify opportunities to streamline and improve the document management and compliance process within the CSI function.
    • Stay up-to-date on B-BBEE legislation and best practices to ensure ongoing compliance and efficient
    • document management.

    What You’ll Bring To The Team:

    • Demonstrate excellent analytical, attention to detail and problem solving skills
    • Demonstrate the ability to deliver required business results and maintain focus on organizational goals.
    • Strong sense of accountability.
    • Must be able to plan effectively and efficiently to meet deadlines and ensure maximum output and delivery as per required timeframes.
    • Demonstrate excellent communication skills

    Closing Date: 05 July 2025

    go to method of application »

    VIP (Security Officer)

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Registered with PSIRA
    • Previous Security Experience

    A Bonus to have:

    • Valid driver’s licence

    What You’ll do for the Brand:  

    • VIPs must be present 15 minutes before the branch opens.
    • Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
    • VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
    • VIP need to check around the premises for any suspicious movements before the branch is opened
    • VIP Officer needs to be extremely vigilant and alert always of their surrounds before the opening/ closing of the branch.
    • VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
    • VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
    • During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
    • Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
    • Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
    • Charge the batteries overnight so that they are useable from the beginning of your shift.
    • Ensure all panic button and two-way radios are in good working conditions and keep safely.
    • VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
    • The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
    • Ensure at the searching zone the branch door or the gate is always kept close.
    • VIP Officers are not allowed to cross gender scan guest entering the branch.
    • Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
    • VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
    • VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
    • End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
    • VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
    • VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am

    Guest Service

    • First impressions last - VIP Officers are at the forefront of Hollywood.
    • VIP Officers are the first encounter with the guest.
    • Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
    • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
    • Ensure to treating our guest with respect and have the good attitude at all times.
    • When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

    Compliance

    • VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
    • Scan all persons entering the premises including team members.
    • Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
    • No bags are allowed inside the premises.
    • No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
    • No person under the age of 18 is allowed into the premises.
    • If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
    • In ranches with no liquor licence, No alcohol is allowed on the premises.
    • Credit bets are not allowed to be taken by any team member.
    • VIP Officer on duty are not allowed to take bets with Amadoda uniform.
    • VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

    Code of Conduct

    • While on duty you will not sit or lounge, make use of your cell phone or eat.
    • No smoking on duty.
    • You will not report for duty under the influence of alcohol.
    • You will not abandon your post. This could lead to disciplinary action against you.
    • You are not allowed to sleep on duty. This will lead to disciplinary action against you.
    • You will not have casual conversations with friends/other team members while at your post.
    • You will not accept tips from the guest

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.

    Other

    • VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
    • Able to work in a rotating shift /work flexible hour.
    • Ensure the ability to work independently.
    • Ensure you physical fitness is always obtained in line with the job requirements.

    What You’ll Bring to the Team:

    • Strong business acumen
    • Great communication skills
    • Attention to detail
    • Effective problem-solving abilities
    • High level of accountability
    • Guest orientation

    Closing Date: 07 July 2025

    go to method of application »

    Oddsmaker

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Knowledge of horse racing
    • Basic computer skills

    A Bonus To Have:

    • Matric

    What You’ll Do For The Brand:

    • Insert/Update Odds on all local and international races
    • Monitor/Update betting throughout the day
    • Update scratching
    • Update place percentages accordingly
    • Using various tools (interbet, odds checker, bet fair – go through… and update betting changes)
    • Adjust prices, market trend
    • Close all Mixa’s
    • Resulting of winners and placings when a race is finished

    What You’ll Bring To The Team:

    • Impressive planning, organizational and time management skills.
    • Good business acumen and high ethical work standards.
    • Ability to multitask and always show initiative.
    • Ability to work under pressure in a fast-paced growing environment and still produce good quality results timeously.
    • Excellent presentation and reporting skills.

    Closing Date: 04 July 2025

    go to method of application »

    Marketing Assistant

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career

    You Bring: 

    • 1-2 years in a Marketing related position

    A Bonus To Have:

    • Diploma/Degree

    What You’ll Do For The Brand:

    • Administrative assistance and office support for the department.
    • Providing support for marketing events and exhibitions are required.
    • Updating and maintaining the marketing department’s documentation and databases.
    • Ordering of marketing materials, stock takes and replenishment of stock.
    • Daily operational tasks to ensure the smooth running of department.
    • Updating competitor database.
    • Run promotions where required.
    • Arrange branding and marketing materials for promotions.
    • Input required with new campaigns.
    • Updates job knowledge by participating in educational opportunities.
    • Works on campaigns with the coordinators.
    • Helping to organize market research.
    • Accomplishes marketing and organisation mission by completing related results as needed.

    What You’ll Bring To The Team:

    • Ability to understand main business drivers, demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.
    • The ability to read financial statements, expenditure as well as manage budgets and have a strong financial mind.
    • Ability to Identify, analyses, organize and solve problems and issues in a timely and effective manner.
    • Ability to follow through and deliver results in spite of obstacles.

    Closing Date: 04 July 2025

    go to method of application »

    Enterprise and Supplier Development (ESD) Coordinator - Western Cape

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Completed relevant degree
    • Valid driver’s license
    • Project Management
    • Good communication and reporting skills
    • Work independently and manage own work
    • Competent in MS Office, more specifically Excel

    A Bonus To Have:

    • Experience within the B-BBEE Field and Understanding of SMMEs

    What You’ll Do For The Brand:

    • Responsible for defining and developing national & regional specific plans that will strengthen a company’s ESD objectives.
    • Present plans based on research, cost, considering ideas/ strategies.
    • Provide support in the implementation of projects to drive the programmes strategy nationally.
    • Ensure ESD regional programmes are done and completed within the specified time frame.
    • Ensure the team members participate in all ESD efforts by closely working with OPS support and the Regional Managers.
    • Manage relationships with key stakeholders/ managers/ team members necessary to partner with for the effective implementation of projects and inform stakeholder management plans.
    • Responsible for smooth execution of ESD initiatives/ events nationally including handovers for special projects.
    • Review and present a summary report on applications/ proposals received by the department.
    • Respond to all administrative functions related to Small Micro and Medium Entities/ ESD requests.
    • Maintain and update database of sponsors and beneficiaries and make sure follow-ups on previous projects are done timeously.
    • Liaise with marketing in order to enhance the brand and exposure from ESD initiatives in local communities.
    • Report on total spend in line with priorities and ensure alignment to the BEE requirements.
    • Reporting: Prepare and submit internal reports to relevant parties.
    • Ensure that there is an assessment/ follow up after an ESD initiative to promote the societal impact of the projects as per agreements with the beneficiaries and delivery partners.
    • Manage the ESD Corporate Calendar of Events throughout the year and make sure the regions are aligned.
    • Ensure and maintain organisational compliance with relevant industry and legislative requirements regionally.
    • Relationship management with the Gambling Boards across all regions to foster and promote sound working relationships.
    • Compiling reporting for the department depending on operational requirements.
    • This role requires visits to regions including but not limited to SMMEs, partners as and when required.
    • Any other ad hoc tasks that might be required by the manager.

    What You’ll Bring to The Team:

    • Business Acumen: Understanding main business drivers in order to impact on decision making; demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.
    • Reporting: Collate and report on information. Account for and verify reporting figures /statistics. Review/ analyse reporting statistics and figures in order to identify trends and make relevant recommendations.
    • Planning: Establishing a clear course of action. Involving others as appropriate. Managing and prioritising activities while monitoring results to accomplish a specific goal.
    • Administration: Execute a variety of functions within a business administrative environment. Plan and organise administrative functions proactively. Collect information and ensure accuracy of information.
    • Accountability: Follows through and delivers results in spite of obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and high sense of responsibility.
    • Financial Management: Displays an understanding of the need to control for accuracy in the outputs of the administrative process relating to planning, forecasting and budgeting.
    • Relationship Management: Developing and maintaining professional business associations at all levels. Establish relationships both inside and outside the organisation. Effectively apply networking and influencing skills.
    • Problem solving: Identify, analyse, organise and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes and take corrective action. Evaluate effectiveness of a solution.
    • Results Driven: Consistently delivers required business results; sets and achieves goals, consistently complies with quality standards and meets deadlines; maintains focus on organizational goals. Assert authority in order to meet agreed deadlines.
    • Communication: Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
    • Time Management: Optimal use of time to ensure maximum output and delivery as per required timeframes. Priorities and anticipate timeframes. Identify possible delays in advance and plan accordingly.

    Closing Date: 03 July 2025

    go to method of application »

    Sales Agent (Field) - x 2 - Polokwane

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    Bonus To Have: 

    • Prior work experience as a promoter or similar role.
    • Excellent customer service skills.

    What You’ll Do for The Brand:  

    • Customer Service: Assist clients with opening accounts and all betting queries.
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts.
    • Must keep records of their sales activities and report their progress to management daily.
    • Promote the mobile brand.
    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
    • Keep work areas neat and tidy to promote a positive image to customers.
    • Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
    • Might be required to roam between branches and stores as per operational needs.
    • Any other related duties that might be required within the business.

    What You’ll Bring To The Team:

    • Excellent Listening skills.
    • Excellent communication skills (verbal and written)
    • Must be results driven.
    • Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
    • Strong systems and sales knowledge

     Closing Date: 04 August 2025

    go to method of application »

    Team Leader - Waterkant

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • 12 months experience within the Retail, Gambling or Betting industry.

    A Bonus To Have:

    • Valid driver’s license
    • Diploma/ Degree/ NQF 4 Learnership
    • 1-2 Years leadership experience

    What You’ll Do For The Brand:

    • Branch Growth
    • To ensure achievement of targets within your areas in accordance with branch budgets.
    • Drive business results by creating an open dialog with your guests to educate them on all your branch products.
    • Ensure betting boards are updated timeously.
    • Updating of memos, card changes, results and scratchings which occur throughout the day.
    • Be knowledgeable on all game rules, odd and pay-outs.
    • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
    • Taking customer bets where applicable. (A requirement in express Branches)

    Cash Administration

    • Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
    • Educate team members on all FICA Compliance.
    • Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
    • Ensure adherence to credit card administration &EFT policies where applicable.
    • Ensure team member are issued with correct floats at the end of their shift.
    • Interim checks must be done within the course of the day with team leader on duty.
    • Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
    • Recovery process must be managed in line with processes/procedures.
    • The correct process must be followed with lost ticket claims;
    • Ensure the ticket number is received from the Helpline when processing the claim.
    • Record the guest’s details and I.D number to validate payment after 90 days.

    Branch Reporting

    • Ensure that daily newsflashes provide a high level overview of the operations for the day.
    • Manage branch stock control to ensure that there is sufficient supply (although not over/under).
    • Ensure that a stock taking is done weekly and account for stock shortages.
    • Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management
    • Department of the shortage.

    Security Management

    • Be aware of your surroundings when opening and closing the branch.
    • Ensure all security factors are adhered to when banking is conducted.
    • Be aware where all panic buttons are placed within your branch.
    • Ensure all camera’s inside and outside the branch are all in working order.
    • Manage all security aspects in the branch.
    • The cashing up process must be conducted with the branch doors closed with security monitoring the area

    Branch Appearance

    • Ensure that the branch is always neat and tidy according to Hollywood standards.
    • Ensure that that facilities are well maintained and in good working condition.
    • Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders
    • promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Offline).

    Compliance

    • Compliance and adherence to company's internal control policy.
    • Ensure compliance with company, legislative and legal requirements
    • More specifically, ensure compliance with Gambling Board requirements.
    • Compliance to the code of ethics and escalate fraudulent activities.
    • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
    • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
    • Ensure all team members are dressed in their correct Hollywood uniform when on duty.Credit bets are not allowed to be taken by any team member.
    • Team members on duty are not allow to take personal bets within the Branch.
    • Team members are not allowed to be behind the terminal counters when off duty.
    • Team members on duty are not allowed to utilize the Limited pay-out machine.

    Communication

    • Ensure all operational communication within the branch is circulated to all team members.
    • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
    • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

    People Management

    • Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
    • Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
    • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

    Guest Service

    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is positive.
    • Build strong relationships with regular guests.
    • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.
    • If the branch has LPMs, responsible for management thereof.
    • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working
    • relationship with these divisions.
    • Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
    • Must be available 24/7 in case of emergencies.

    What You’ll Bring To The Team:

    • Demonstrate a good understanding of betting procedures and betting types.
    • Demonstrate good business acumen skills.
    • Demonstrate good financial management skills.
    • Excellent people management skills.
    • Customer service and orientation experience.
    • Must be able to identify, analyse, organise, and solve problems.
    • Follows through and delivers results despite obstacles.
    • Good attention to detail.

    Closing Date: 03 July 2025

    Method of Application

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