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  • Posted: Jun 10, 2025
    Deadline: Aug 4, 2025
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...
    Read more about this company

     

    Operations Specialist (iBranch) - Umhlanga

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring

    • Valid driver’s license.
    • 2-3 Years of Administrative Experience in Ops

    A Bonus To Have:

    • Matric.
    • Related Diploma/Degree.

    What You’ll Do For The Brand:

    • Assist, support and advise Regions on all aspects of iBranch Operations
    • Communicate all updates on Policies and Procedures to the Regions
    • Assist with marketing, promotions, events and assisting with branding campaigns within the Department from time to time
    • Ensuring adequate stock levels of marketing and promotional items within the Regions
    • Market research on potential new sites and arrange with all departments to set up promo/events (negotiate with different affiliates for sites/promo etc.)

    Management of ROI on all events/promotions

    • Work closely with the Compliance Department (getting the contracts signed and understanding the legal aspect of the contracts)
    • Reviewing of proposals for all events within the Regions
    • Assist with all internal audit queries and liaise directly with the Audit Team – (Weekend mileage report, vehicle tracker vs. time and attendance and call cycle)
    • Management of all traffic fines and Kazang Masterfile within the Regions (liaise with the relevant departments)

    Daily reporting to Business Partner

    • Monitoring and analysing of Reports (Promo tracker, PIP, Booster Analysis, Teams Productivity reports, and ad-hoc reports) and providing feedback and recommendations to the regions
    • Finance – Review invoices before the order number is issued and payment is made for promotions/events.  Facilitate monthly regional branding payments 
    • Maintaining a database of all branding within regions

    Adhoc

    • Support regions with training needs and assist with the facilitation and monitoring of the training in the regions
    • Will be required to travel from time to time
    • Perform other duties as assigned.

    What You’ll Bring To The Team:

    • Demonstrate a good understanding of betting procedures and betting types.
    • Demonstrate good business acumen skills.
    • Demonstrate good financial management skills.
    • Excellent people management skills.
    • Customer service and orientation experience.
    • Must be able to identify, analyse, organise, and solve problems.
    • Follows through and delivers results despite obstacles.
    • Good attention to detail.

     Closing Date: 09 July 2025

    go to method of application »

    Sales Agent X 2 - George

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    A Bonus To Have:

    • Matric
    • Prior work experience as a promoter or similar
    • Excellent Customer Service Skills.

    What You’ll Do For The Brand:

    • Customer Service: Assist clients with opening accounts and all betting queries
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts
    • Must keep records of their sales activities and report their progress to management daily

    Promote the mobile

    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.

    Keep work areas neat and tidy to promote a positive image to

    • Ensure appropriate management, safekeeping, and maintenance of all mobile
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
    • Might be required to roam between branches and stores as per operational needs
    • Any other related duties that might be required within the business

    What You’ll Bring To The Team:

    • Good communication and interpersonal skills
    • Excellent Listening skills
    • Must be result driven
    • Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
    • Strong system and sales knowledge

     Closing Date: 09 July 2025

    go to method of application »

    Social Media Specialist - Bryanston

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • 3 – 5 Years Social Media Experience
    • Experience in Paid Social Media
    • Copywriting Experience
    • Experience in Social Media Strategy
    • Overtime and weekend work

    A bonus to have:

    • Relevant Diploma or Degree

    What You’ll Do For The Brand:

    • Design social media strategies to achieve marketing targets
    • Create and manage paid campaigns on Facebook, Twitter, LinkedIn, Instagram and YouTube
    • Work closely with the social media team to ensure the execution of organic and paid strategies
    • Manage, create and publish original, high quality content
    • Administer all company social media accounts ensuring up-to-date content
    • Liaise with writers, designers and social media team to ensure content is informative and appealing
    • Collaborate with Marketing and Product teams to create social hype regarding new product launches and betting markets
    • Facilitate client-company communication (meet with clients and suppliers and ensure strategies are communicated and executed to the social media team)
    • Prepare weekly and monthly reports on social media, web traffic and ROI
    • Measure the success of marketing campaigns on social media and use reporting tools to support this function

    Conduct competitor analysis reports

    • Monitor SEO and user engagement and suggest content optimization
    • Communicate with industry professionals via social media to create a strong network
    • Train internal teams to integrate and maintain a cohesive social media strategy
    • Stay up-to-date with new digital technologies and social media best practices
    • Apply strategic intent towards creating market leading trends for the Hollywoodbets Brand and Gambling Industry.

    What You’ll Bring To The Team:

    • Follow process in order to ensure high quality output
    • Strong planning and administration skills
    • High sense of accountability towards work
    • Understands the mobile betting application and functionality
    • Understands the internet betting platform (website and functionality)
    • Strong time management skills

    Closing Date: 07 July 2025

    go to method of application »

    CSI Compliance Officer

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • At least 2-3 years of experience in a compliance, legal, or audit role, with a focus on B-BBEE compliance.
    • Strong understanding of the B-BBEE Codes of Good Practice, particularly in relation to Corporate Social Investment.
    • Strong understanding of accounting principles.
    • Experience with document management and compliance audits.

    A Bonus To Have:

    • Bachelor's degree in Business Administration, Law, Accounting, or a related field.
    • A certification in B-BBEE or compliance

    What You’ll Do For The Brand:

    Document Management & Compliance:

    • Ensure that all required documents for B-BBEE compliance are collected, reviewed, and maintained for all CSI projects and initiatives.
    • Maintain an organized filing system, ensuring that all B-BBEE documentation is readily available for audits or assessments.
    • Ensure that all Section 18A certificates are collected, reviewed, and maintained for all contributions made to registered Public Benefit Organisations.

    Monitoring & Reporting:

    • Regularly audit the CSI team’s documentation to ensure it aligns with the requirements of B-BBEE and other relevant legal frameworks.
    • Work closely with the Foundation Financial Analyst in preparing B-BBEE compliance reports, ensuring accurate information is captured by the CSI Administrators.
    • Compile reports required for license conditions.

    Audit Preparation:

    • Prepare and assist with internal and external audits regarding CSI and B-BBEE documentation.
    • Ensure that all documentation is compliant with the B-BBEE codes of good practice and ready for submission to the Transformation Team.

    Continuous Improvement:

    • Identify opportunities to streamline and improve the document management and compliance process within the CSI function.
    • Stay up-to-date on B-BBEE legislation and best practices to ensure ongoing compliance and efficient
    • document management.

    What You’ll Bring To The Team:

    • Demonstrate excellent analytical, attention to detail and problem solving skills
    • Demonstrate the ability to deliver required business results and maintain focus on organizational goals.
    • Strong sense of accountability.
    • Must be able to plan effectively and efficiently to meet deadlines and ensure maximum output and delivery as per required timeframes.
    • Demonstrate excellent communication skills

    Closing Date: 05 July 2025

    go to method of application »

    VIP (Security Officer)

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Registered with PSIRA
    • Previous Security Experience

    A Bonus to have:

    • Valid driver’s licence

    What You’ll do for the Brand:  

    • VIPs must be present 15 minutes before the branch opens.
    • Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
    • VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
    • VIP need to check around the premises for any suspicious movements before the branch is opened
    • VIP Officer needs to be extremely vigilant and alert always of their surrounds before the opening/ closing of the branch.
    • VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
    • VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
    • During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
    • Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
    • Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
    • Charge the batteries overnight so that they are useable from the beginning of your shift.
    • Ensure all panic button and two-way radios are in good working conditions and keep safely.
    • VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
    • The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
    • Ensure at the searching zone the branch door or the gate is always kept close.
    • VIP Officers are not allowed to cross gender scan guest entering the branch.
    • Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
    • VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
    • VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
    • End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
    • VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
    • VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am

    Guest Service

    • First impressions last - VIP Officers are at the forefront of Hollywood.
    • VIP Officers are the first encounter with the guest.
    • Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
    • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
    • Ensure to treating our guest with respect and have the good attitude at all times.
    • When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

    Compliance

    • VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
    • Scan all persons entering the premises including team members.
    • Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
    • No bags are allowed inside the premises.
    • No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
    • No person under the age of 18 is allowed into the premises.
    • If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
    • In ranches with no liquor licence, No alcohol is allowed on the premises.
    • Credit bets are not allowed to be taken by any team member.
    • VIP Officer on duty are not allowed to take bets with Amadoda uniform.
    • VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

    Code of Conduct

    • While on duty you will not sit or lounge, make use of your cell phone or eat.
    • No smoking on duty.
    • You will not report for duty under the influence of alcohol.
    • You will not abandon your post. This could lead to disciplinary action against you.
    • You are not allowed to sleep on duty. This will lead to disciplinary action against you.
    • You will not have casual conversations with friends/other team members while at your post.
    • You will not accept tips from the guest

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.

    Other

    • VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
    • Able to work in a rotating shift /work flexible hour.
    • Ensure the ability to work independently.
    • Ensure you physical fitness is always obtained in line with the job requirements.

    What You’ll Bring to the Team:

    • Strong business acumen
    • Great communication skills
    • Attention to detail
    • Effective problem-solving abilities
    • High level of accountability
    • Guest orientation

    Closing Date: 07 July 2025

    go to method of application »

    Oddsmaker

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Knowledge of horse racing
    • Basic computer skills

    A Bonus To Have:

    • Matric

    What You’ll Do For The Brand:

    • Insert/Update Odds on all local and international races
    • Monitor/Update betting throughout the day
    • Update scratching
    • Update place percentages accordingly
    • Using various tools (interbet, odds checker, bet fair – go through… and update betting changes)
    • Adjust prices, market trend
    • Close all Mixa’s
    • Resulting of winners and placings when a race is finished

    What You’ll Bring To The Team:

    • Impressive planning, organizational and time management skills.
    • Good business acumen and high ethical work standards.
    • Ability to multitask and always show initiative.
    • Ability to work under pressure in a fast-paced growing environment and still produce good quality results timeously.
    • Excellent presentation and reporting skills.

    Closing Date: 04 July 2025

    go to method of application »

    Marketing Assistant

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career

    You Bring: 

    • 1-2 years in a Marketing related position

    A Bonus To Have:

    • Diploma/Degree

    What You’ll Do For The Brand:

    • Administrative assistance and office support for the department.
    • Providing support for marketing events and exhibitions are required.
    • Updating and maintaining the marketing department’s documentation and databases.
    • Ordering of marketing materials, stock takes and replenishment of stock.
    • Daily operational tasks to ensure the smooth running of department.
    • Updating competitor database.
    • Run promotions where required.
    • Arrange branding and marketing materials for promotions.
    • Input required with new campaigns.
    • Updates job knowledge by participating in educational opportunities.
    • Works on campaigns with the coordinators.
    • Helping to organize market research.
    • Accomplishes marketing and organisation mission by completing related results as needed.

    What You’ll Bring To The Team:

    • Ability to understand main business drivers, demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.
    • The ability to read financial statements, expenditure as well as manage budgets and have a strong financial mind.
    • Ability to Identify, analyses, organize and solve problems and issues in a timely and effective manner.
    • Ability to follow through and deliver results in spite of obstacles.

    Closing Date: 04 July 2025

    go to method of application »

    Enterprise and Supplier Development (ESD) Coordinator - Western Cape

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • Completed relevant degree
    • Valid driver’s license
    • Project Management
    • Good communication and reporting skills
    • Work independently and manage own work
    • Competent in MS Office, more specifically Excel

    A Bonus To Have:

    • Experience within the B-BBEE Field and Understanding of SMMEs

    What You’ll Do For The Brand:

    • Responsible for defining and developing national & regional specific plans that will strengthen a company’s ESD objectives.
    • Present plans based on research, cost, considering ideas/ strategies.
    • Provide support in the implementation of projects to drive the programmes strategy nationally.
    • Ensure ESD regional programmes are done and completed within the specified time frame.
    • Ensure the team members participate in all ESD efforts by closely working with OPS support and the Regional Managers.
    • Manage relationships with key stakeholders/ managers/ team members necessary to partner with for the effective implementation of projects and inform stakeholder management plans.
    • Responsible for smooth execution of ESD initiatives/ events nationally including handovers for special projects.
    • Review and present a summary report on applications/ proposals received by the department.
    • Respond to all administrative functions related to Small Micro and Medium Entities/ ESD requests.
    • Maintain and update database of sponsors and beneficiaries and make sure follow-ups on previous projects are done timeously.
    • Liaise with marketing in order to enhance the brand and exposure from ESD initiatives in local communities.
    • Report on total spend in line with priorities and ensure alignment to the BEE requirements.
    • Reporting: Prepare and submit internal reports to relevant parties.
    • Ensure that there is an assessment/ follow up after an ESD initiative to promote the societal impact of the projects as per agreements with the beneficiaries and delivery partners.
    • Manage the ESD Corporate Calendar of Events throughout the year and make sure the regions are aligned.
    • Ensure and maintain organisational compliance with relevant industry and legislative requirements regionally.
    • Relationship management with the Gambling Boards across all regions to foster and promote sound working relationships.
    • Compiling reporting for the department depending on operational requirements.
    • This role requires visits to regions including but not limited to SMMEs, partners as and when required.
    • Any other ad hoc tasks that might be required by the manager.

    What You’ll Bring to The Team:

    • Business Acumen: Understanding main business drivers in order to impact on decision making; demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.
    • Reporting: Collate and report on information. Account for and verify reporting figures /statistics. Review/ analyse reporting statistics and figures in order to identify trends and make relevant recommendations.
    • Planning: Establishing a clear course of action. Involving others as appropriate. Managing and prioritising activities while monitoring results to accomplish a specific goal.
    • Administration: Execute a variety of functions within a business administrative environment. Plan and organise administrative functions proactively. Collect information and ensure accuracy of information.
    • Accountability: Follows through and delivers results in spite of obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and high sense of responsibility.
    • Financial Management: Displays an understanding of the need to control for accuracy in the outputs of the administrative process relating to planning, forecasting and budgeting.
    • Relationship Management: Developing and maintaining professional business associations at all levels. Establish relationships both inside and outside the organisation. Effectively apply networking and influencing skills.
    • Problem solving: Identify, analyse, organise and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes and take corrective action. Evaluate effectiveness of a solution.
    • Results Driven: Consistently delivers required business results; sets and achieves goals, consistently complies with quality standards and meets deadlines; maintains focus on organizational goals. Assert authority in order to meet agreed deadlines.
    • Communication: Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
    • Time Management: Optimal use of time to ensure maximum output and delivery as per required timeframes. Priorities and anticipate timeframes. Identify possible delays in advance and plan accordingly.

    Closing Date: 03 July 2025

    go to method of application »

    Sales Agent (Field) - x 2 - Polokwane

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    Bonus To Have: 

    • Prior work experience as a promoter or similar role.
    • Excellent customer service skills.

    What You’ll Do for The Brand:  

    • Customer Service: Assist clients with opening accounts and all betting queries.
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts.
    • Must keep records of their sales activities and report their progress to management daily.
    • Promote the mobile brand.
    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
    • Keep work areas neat and tidy to promote a positive image to customers.
    • Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
    • Might be required to roam between branches and stores as per operational needs.
    • Any other related duties that might be required within the business.

    What You’ll Bring To The Team:

    • Excellent Listening skills.
    • Excellent communication skills (verbal and written)
    • Must be results driven.
    • Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
    • Strong systems and sales knowledge

     Closing Date: 04 August 2025

    go to method of application »

    Team Leader - Waterkant

    With Hollywoodbets You Will:

    • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
    • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
    • Grow with our development plans and culture that allows you to further your career.

    You Bring:

    • 12 months experience within the Retail, Gambling or Betting industry.

    A Bonus To Have:

    • Valid driver’s license
    • Diploma/ Degree/ NQF 4 Learnership
    • 1-2 Years leadership experience

    What You’ll Do For The Brand:

    • Branch Growth
    • To ensure achievement of targets within your areas in accordance with branch budgets.
    • Drive business results by creating an open dialog with your guests to educate them on all your branch products.
    • Ensure betting boards are updated timeously.
    • Updating of memos, card changes, results and scratchings which occur throughout the day.
    • Be knowledgeable on all game rules, odd and pay-outs.
    • Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
    • Taking customer bets where applicable. (A requirement in express Branches)

    Cash Administration

    • Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
    • Educate team members on all FICA Compliance.
    • Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
    • Ensure adherence to credit card administration &EFT policies where applicable.
    • Ensure team member are issued with correct floats at the end of their shift.
    • Interim checks must be done within the course of the day with team leader on duty.
    • Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
    • Recovery process must be managed in line with processes/procedures.
    • The correct process must be followed with lost ticket claims;
    • Ensure the ticket number is received from the Helpline when processing the claim.
    • Record the guest’s details and I.D number to validate payment after 90 days.

    Branch Reporting

    • Ensure that daily newsflashes provide a high level overview of the operations for the day.
    • Manage branch stock control to ensure that there is sufficient supply (although not over/under).
    • Ensure that a stock taking is done weekly and account for stock shortages.
    • Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management
    • Department of the shortage.

    Security Management

    • Be aware of your surroundings when opening and closing the branch.
    • Ensure all security factors are adhered to when banking is conducted.
    • Be aware where all panic buttons are placed within your branch.
    • Ensure all camera’s inside and outside the branch are all in working order.
    • Manage all security aspects in the branch.
    • The cashing up process must be conducted with the branch doors closed with security monitoring the area

    Branch Appearance

    • Ensure that the branch is always neat and tidy according to Hollywood standards.
    • Ensure that that facilities are well maintained and in good working condition.
    • Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders
    • promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Offline).

    Compliance

    • Compliance and adherence to company's internal control policy.
    • Ensure compliance with company, legislative and legal requirements
    • More specifically, ensure compliance with Gambling Board requirements.
    • Compliance to the code of ethics and escalate fraudulent activities.
    • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
    • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
    • Ensure all team members are dressed in their correct Hollywood uniform when on duty.Credit bets are not allowed to be taken by any team member.
    • Team members on duty are not allow to take personal bets within the Branch.
    • Team members are not allowed to be behind the terminal counters when off duty.
    • Team members on duty are not allowed to utilize the Limited pay-out machine.

    Communication

    • Ensure all operational communication within the branch is circulated to all team members.
    • Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
    • Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

    People Management

    • Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
    • Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
    • Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

    Guest Service

    • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
    • Pro-actively address guest complaints and ensure guest feedback is positive.
    • Build strong relationships with regular guests.
    • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

    Values

    • Actively promote the Hollywood values.
    • Live the values and lead as an example to the team.
    • If the branch has LPMs, responsible for management thereof.
    • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working
    • relationship with these divisions.
    • Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
    • Must be available 24/7 in case of emergencies.

    What You’ll Bring To The Team:

    • Demonstrate a good understanding of betting procedures and betting types.
    • Demonstrate good business acumen skills.
    • Demonstrate good financial management skills.
    • Excellent people management skills.
    • Customer service and orientation experience.
    • Must be able to identify, analyse, organise, and solve problems.
    • Follows through and delivers results despite obstacles.
    • Good attention to detail.

    Closing Date: 03 July 2025

    Method of Application

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