Jobs at Hollywoodbets

• VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority)

A Bonus To Have:

• Valid driver’s license.
• Previous Security experience

What You’ll Do For The Brand:

Duties

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened 
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch. 
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• • Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last - VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. 
• Able to work in a rotating shift /work flexible hours. 
• Ensure the ability to work independently. 
• Ensure you physical fitness is obtained at all times in line with the job requirements

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before10/06/2025

go to method of application »

• VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority)

A Bonus To Have:

• Valid driver’s license.
• Previous Security experience

What You’ll Do For The Brand:

Duties

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened 
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch. 
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• • Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last - VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. 
• Able to work in a rotating shift /work flexible hours. 
• Ensure the ability to work independently. 
• Ensure you physical fitness is obtained at all times in line with the job requirements

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before10/05/2025

go to method of application »

Skill Set

• Risk Monitoring & Fraud Detection
• AML (Anti-Money Laundering) Expertise
• Data Analysis & Reporting
• Operational & Shift Management
• Communication & Collaboration
• Critical Thinking & Decision Making
• Technical Skills (implied)

Responsibilities

• Monitor transaction alerts to respond to suspicious behaviour.
• Monitoring card deposits (foreign and local) on a 24/7 roster basis.
• Screen clients within 15 minutes to make an informed decision around the account behaviour.
• Overseeing FICA accounts, absorbing risk from betting activities.
• Providing standby support to the betting risk team during high risk or peak periods.
•  Collaborate closely with the AML team to identify and escalate potential money laundering activities, ensuring alignment with regulatory obligations.
•  Share data and insights with internal teams to support suspicious activity reporting and ongoing investigations.
• Work with the management team to enhance financial detection and risk scoring systems.
• Ability to work scheduled shifts on a 24hrs/7days a week on a roster basis.
• Provide guidance to internal and external partners e.g. Customer Support, Operations teams and Banking institutions.
• Be able to justify and evidence decision making processes taken. 
• Ability to think critically 

Qualifications

• Completed Matric with English and Mathematics
• Completed or studying towards a diploma/degree, majoring in law, Fraud, auditing, banking or accounting, data analysis, business intelligence, policing or risk management.
• Computer literate
• Valid driver’s license.
• Experience with fraud or case management, policing detection or investigations, customer investigations, data analysis or auditing.
• Experience in banking, Compliance, anti-money laundering or Forensics, risk management.
• Experience in KYC and risk profiling 

Apply Before: 10/31/2025

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• We have an amazing opportunity for a Team Leader (Mobile), to be based in Vryheid, Kwazulu-Natal . Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible to ensure growth targets for mobile betting are achieved. Analyse financial information to identify trends, manage costs, and increase profits within the team. Ensure proactive reporting on these areas.

You Bring:

• Valid driver’s license.
• 12 months experience in a leadership role.
• Track record of over – achieving quota.
• Ability to understand customer needs and handle different types of personalities.

A Bonus To Have:

• Matric

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets 
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team 
• Facilitate daily promotional activities 
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally 
• Management of stock (daily report on stock levels and usage) 
• Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign 
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance 
• Identify potential of Top Up Voucher outlets. Visiting outlets where required 
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels 
• Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced 
• Submit Daily Reports 
• Any other related duties that might be required

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail

Required Skills

• Negotiating Skills
• Sales knowledge
• Strong listening
• communication
• presentation
• social skills

Apply Before10/04/2025, 10:49 AM

go to method of application »

You Bring:

• 2 – 3 years in a HR Consultant role or equivalent experience.
• A valid driver’s license.

A Bonus To Have:

• Diploma/Degree qualification/ studying towards 
• Knowledge of Labour Legislation (EE Act, BCEA, Labour Relations)  

What You’ll Do For The Brand:

Recruitment and Selection

• Follow the recruitment process as outlined up to middle management occupational level.
• Obtain recruitment requisition signed off by management before proceeding with the recruitment process.
• Draft internal and external advertisements for vacancies.
• Place adverts after sign-off from central recruitment.
• Shortlist candidates and coordinate/facilitate interviews.
• Ensure competency-based interview questions are asked as part of the targeted selection process.
• Ensure all pre-employment checks are completed for the final shortlisted candidate.
• Provide feedback to all unsuccessful candidates regarding the outcome of their interviews.
• Create a platform that ensures all team members and senior team members clearly understand the new intake process.
• Ensure all recruitment information (application forms, certified ID, matric certificates, references, and background checks) is completed prior to appointments.
• Ensure new team members’ personal files are created and that all new employee details are accurately submitted to Payroll before the monthly cut-off date.

Onboarding

• Oversee the onboarding process.
• Ensure inductions are arranged timeously and new team members are properly inducted.

Performance Management 

• Align HR processes with business teams to facilitate the roll-out of job descriptions and enable effective performance management.
• Ensure job descriptions clearly outline duties and responsibilities and provide the foundation against which team members will be evaluated.
• Ensure every team member signs a performance agreement aligned to strategic priorities.
• Train managers who will be responsible for evaluations/appraisals.
• Provide relevant tools for managing performance, with a focus on coaching and addressing poor performance.
• Encourage ongoing one-on-one performance discussions.
• Proactively identify and eliminate obstacles that hinder the performance management process.
• Manage the performance process, ensuring evaluations are conducted effectively, timeously, and used to support team member development.

Talent Management / Succession Planning

• Identify and recognise talent to fill vacancies higher in the organisation or transfer individuals where their skills are better utilised.
• Conduct holistic career discussions with identified talent through the talent forum process.
• Implement retention strategies to retain skilled employees.
• Use training initiatives to create individual development plans, fast-track growth, and close skills gaps.
• Foster a work climate that attracts and retains top talent and drives employee engagement.

Employment Equity

• Schedule Employment Equity meetings and ensure committee members are informed.
• Ensure Employment Equity principles are considered in recruitment, transfers, and promotions.

Industrial Relations

• Implement IR in line with group practices and report to central IR.
• Schedule hearings timeously and ensure all relevant parties are informed.
• Ensure dismissal processes are followed consistently.
• Keep updated on CCMA cases, schedule accordingly, and prepare managers.
• Ensure warnings for the region are submitted to Group IR timeously.

Injury on Duty

• Manage the IOD process.
• Log IOD cases on the system.
• Send claim numbers to managers for submission of medical reports.
• Follow up on claim status until confirmation is received.

Terminations

• Inform relevant parties timeously of terminations.
• Conduct exit interviews with resigning team members.
• Identify trends and address them with management.

Reporting

• Prepare, schedule, and present monthly catch-up reports.
• Ensure consolidated reports are updated regularly.

Communication

• Ensure HR policies and procedures are communicated efficiently and effectively.
• Create awareness of key HR campaigns to update all team members.
• Maintain correct lines of communication and provide timeous feedback to relevant parties.

Values & Ethics

• Roll out the Values & Ethics workshop in the regions.
• Actively promote Hollywoodbets’ values. Live the values and lead by example.

What You’ll Bring To The Team:

• Strong knowledge and application of labour legislation.
• Knowledge of best-practice interview techniques to select high-calibre candidates.
• Ability to build and maintain professional relationships at all levels.
• Strong problem-solving, analytical, and organisational skills.
• Persistence in following through and delivering results despite obstacles.
• Excellent attention to detail.

Required Skills

• Employee Relations Process
• HR Processes
• HR Solutions
• HR Systems Management
• IR Skills
• Reporting
• Apply Before10/06/2025, 04:20 PM