Jobs at HomeChoice Holdings Limited

Description

• Are you a natural conversationalist who enjoys connecting with people?
• This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted.
• If you’re ready to bring your energy and charm, we’d love to have you on board.

What you will love doing in this role

• Meeting sales objectives and revenue targets.
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
• Meet operational and quality efficiencies.
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
• Provide an exceptional customer experience.
• Accurate capturing of customer information.
• Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
• Present, promote, and sell products/services in accordance with agreed processes and procedures.
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
• Adaptable with the ability to respond positively to working within a pressurized environment.
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
• Present products to potential customers who meet qualifying criteria.

Requirements

What you'll need to do this role

• Matric (Grade 12) – Must have
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
• Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
• Clear criminal and ITC record – Must have
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment

What we offer

• Basic + commission & incentive drives
• Creative agile work environment
• Café and lounge area
• Staff restaurant with a variety of healthy affordable meal options

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• To participate in Wowing our internal customer through the accurate and timely allocation of work to the showroom administration team and tracking of the same thereby allowing management access to the right information in a timely manner to effectively manage performance.

What you will love doing in this role

Operations Administration

• Engage with the showroom regional managers and showroom managers to understand and set out stock related priorities for the day/week etc and assignment of tasks as per priority.
• Engage with showroom manager to understand resource allocations for various tasks to ensure work is distributed appropriately.
• To actively engage with the showroom manager/Stockroom clerk to plan and produce a daily forecast work plan for the next day based on tasks and priorities and ensure daily goals are established at a person and task level.
• Track operational metrics eg Count progress/Liquidation during execution of task and escalate problematic performance to line manager.
• Manage timelines for counts and liquidation controls
• Follow ups on Liquidation with the Courier to ensure delivery of ALL stock handed over to coutier by showroom arrives at DC.
• Executes ad hoc tasks as per the business requirements.
• Manage ageing of all tasks created by Inventory department and ensure all items closed within SLA.
• Gain a high level of process and system knowledge to perform 1st line of troubleshooting for staff.
• Act as escalation point for all system related issues to WMS analyst and ensure timely closure of issues.
• Provide data and or reporting for daily, weekly, monthly reporting requirements.
• Monitors the Showroom inventory team and individual outputs in order to maximise the efficiency of the department.

Administration

• Timely and accurate administration of all departmental trackers pertaining to people and operational process.
• These include but are not limited to attendance, absenteeism, leave registers, departmental data capturing eg performance, efficiency, effectiveness etc.
• Provide data and or reporting for daily, weekly, monthly reporting requirements.
• Records minutes and manages closure for minutes within agreed timelines.
• Provide inputs for the line manager for signing off of time sheets.

Health & Safety

Hazards & Risks

• Identify all existing and new hazards and take all practicable steps to eliminate, isolate or minimise the exposure to any significant hazards.
• You aware of the health & safety hazards in the work areas and are adequately trained to carry out your duties in a safe manner.
• Employees to consult and participate in all Occupational health and safety matters.
• Employees need to elect and nominate health and safety representatives for their area.
• Every employee is expected to share in the commitment to health and safety.
• Every employee is accountable for their own health and safety while on duty.
• Each employee is expected to help maintain a safe and healthy workplace through:
• Comply with all Health & Safety compliance obligations requirements that are applicable to the operation
• Following all safe work procedures, rules, and instructions.
• Properly using all safety equipment and clothing provided.
• Act only in your scope of authority (Do only the work you were appointed and or trained for)
• You have the right to refuse any work or instruction if it is unsafe to do the work.
• Reporting early any pain or discomfort.
• Taking an active role in the company’s treatment and rehabilitation plan, for their ‘early and durable return to work.
• Reporting all incidents, injuries, and hazards to the appropriate person."

Environmental:

• Every employee to protect the environment from pollution and environmental degradation whilst at work.
• Comply with all environmental compliance obligations requirements that are applicable to the operation,
• Continually improve its environmental performance and prevention of environment impact and pollution.
• Employees to work in an environmentally responsible manner.
• The sustainable use of resources and the responsible disposal of waste.
• Promote and encourage the adoption of these principals.
• Maintain environmental emergency preparedness plans

Quality Compliance:

• Every employee to ensure quality products and services to all our customers.
• Focusing on our customer's needs, developing and delivering services which will exceed the customer’s expectations.
• Reduce risk by executing your tasks in accordance to trained work instructions and conduct business activities in an effective manner, while meeting statutory and regulatory requirements.
• Actively participate in the continous improvements of departmental procedures.
• Actively participate in ongoing training and assessments to ensure employees skills remain abreast to meet customers needs.

Requirements

What you'll need to do this role

• Completed Grade 12/Matric (Diploma advantageous)
• 2 years' of experience working in Distribution Centre.
• 1 years' of experience in a supervisory role.
• 1 years' of experience in an administrational role in a warehouse environment
• Clear criminal record.

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun