Jobs at Ingersoll Rand

Job Summary

• To achieve sales objectives within product range or assigned districts. Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics. May provide guidance to new sales representatives.

Responsibilities

• Sales Calls-Presentations: Visits existing and potential customers, presents product information, quotations and proposals to customers during various stages of the sales process.
• Proposal Development: Prepares formal written proposals for presentation to customers. Coordinates with Distribution organization and all internal departments to communicate customer’s requirements during the development of inquiry responses and formal written proposals.
• Sales Goals: Develops business plans and achievable sales goals with management covering own and distributor personnel. Provides territorial feedback on marketing regarding current and potential customer needs, competitive offerings, pricing strategy and programs.
• Margin Development: Consults with Manager on setting margins when margins are needed to promote a sale which deviates from guidelines. Investigates and keeps management informed of low or eroding margins when products are competitively priced.
• Written Communication: Ensures reports are maintained as necessary to track the status of inquiries, quotes & bids.

Basic Qualifications

• Grade 12 (Essential)
• National Diploma/ Bachelors (Desirable)
• Excellent computer skills including Microsoft Office, Oracle, etc.

Travel & Work Arrangements/Requirements

• Flexible working, hybrid, 50% travel

Key Competencies

Adhering to values and principles
Coping with pressure and setbacks
Deciding and Initiating action
Delivering Results and meeting customer expectations

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Job Summary

• Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationship with customer to achieve annual sales targets, developing trust and strong partnership with customer to ensure sustainable long-term growth, executing the ITS strategy of providing solution from enquiry generation until resolution to customer queries.
• Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products IR portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market
• Generating leads through various channels like scouting, web search, leads through campaigning, through service engineers
• Promote IR’s Core value in the market place
• Formulate & submit projections based on market conditions and feedback
• Meeting customer to build long lasting relationship and look out for potential business opportunities
• Being connected with 100% existing customer accounts and take complete ownership to resolve concerns of customer and provide them timely resolutions
• Develop new sales opportunities basis input from services and selling solutions basis customer need
• Provide information to customer on services offerings and bind them with long-term CARE contracts

Basic Qualifications

• Must have the ability to use a computer and associated software (e.g., MS Office, MS Windows).
• Valid Driver’s License 
• Grade 12
• National Diploma/ Bachelors in Sales
• Excellent computer skills including Microsoft Office

Travel & Work Arrangements/Requirements

• Flexible working, hybrid, 50% travel

Key Competencies

Absolute KEY skills needed for role

• Experience in industrial business development, channel sales,  or product support in a multi-national organization
• Strong business acumen and relationship-building skills

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Job Summary

• The Hypercare Agent will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and enquiries, keeping customer satisfaction at the core of every decision and behavior. The role will consist of both incoming and outbound calls focused on customer service and sales and could potentially evolve into a shift-based role that would require a day shift, night shift as well as weekends.
• The Hypercare agent`s primary role is to deliver exceptional service and customer support as every customer at Ingersoll Rand is seen as a premium and high priority customer.

Responsibilities

• Receive all incoming calls, assist the customer and redirect the call to the correct department contact person. (new Sales, Accounts, Technical, Breakdowns, Rental)
• Handle incoming queries related to Sales or technical assistance
• Handle and respond to all incoming Web leads, assist the customer and follow up to ensure that the customer has been correctly assisted, maintaining a high level of NPS score.
• First responder to Chat Bot queries
• Execute ALP, Helix and I-Conn triggers.
• Assist the external sales team with Service and Parts quotations from an administrative role
• Place outbound calls to customers to promote new products and services.
• Handle incoming complaints
• Ensure all customer communication is captured on SFA, task set for Sale team, information flow
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
• Ensure daily shift call quotas and set targets are achieved
• Upsell products and services to customers when providing telecommunication Solutions
• Follow set communication guidelines in addressing the needs and problems faced by customers
• Build positive relationships with customers to enhance the overall image and public perception of the company.
• Ensure good working relationships with Technical and Sales departments
• Ensure good conformation flow internally between teams
• Verify all customer details (contact, asset and serial number as well as running hours) and update SFA timeously.
• Ensure all reports are done as and when required
• Additional adhoc duties as required

KEY COMPETENCIES

• Excellent Telephone , Email and Communication Skills
• Active listening and the ability to understand a customer’s requirements, concerns and respond
• accordingly.
• Adhering to principles and values of Ingersoll Rand
• Persuading and influencing
• Conflict resolution
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Planning & organising
• Basic computer skills. SFA.
• Good Listening Skills
• Collaboration between teams
• Good time management skills.
• Attention to detail.
• A positive attitude

Basic Qualifications

• 5 years’ experience in sales or customer service environment (Essential)

Job related skills

• Call centre experience (desirable)
• Ability to effectively communicate at all levels of the organization
• Must be proficient in Microsoft Office (Essential)
• Experience of using CRM softwares (Essential)

Education

• Grade 12 or equivalent (Essential)
• Bachelor’s degree or National Diploma in Sales & Marketing (Desirable)

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Job Summary

• As a Lead Technician, your main responsibility is to inspect, service, repair, test and report on Company products in the field and that have been returned by the customer and provide technical service via phone & electronically to the customer and Account Managers. You will be responsible for leading a team of your fellow Service Technicians, and will report to the Service Manager

Responsibilities

Product:  

• To provide diagnostic analysis, repair and/or preventative maintenance of customer products in service workshops or installations at customer locations.
• To attend to breakdowns & callouts including standby duties.
• To keep ad-hoc & contract service database up-to-date.
• To assist service administrators with technician job planning & scheduling.
• To compose & scope all major overhaul / repair jobs as well as specialized request for quotes.

Reports: 

• Prepare and submit written reports of in-house or site visit inspections with recommendations.
• Review and edit reports before they are sent to the customer.
• Provide reports regarding repairs of equipment in the workshop.
• Attend all Managers’ meetings’ and forecast of the month’s budget.
• Produce technical failure reports on equipment.

Training: 

• To train service technicians, employees, customers and vendors in correct operation and maintenance of product.

Service Bulletins:

• Assist in the development of service bulletins, procedures, etc. for both warranty products and out-of-warranty service.

Stores:

• To control accurate stores inventory in conjunction with service administrators and warehouse personnel.

Health & Safety:

• To ensure all check list and toolbox talks are documented and conducted,
•  All health & safety specifications are adhered to at all times.

Team Management:

• Plan the work schedule of your team of technicians to maximize efficiency.
• Verify & validate overtime & standby for the team, co-ordinate annual leave schedules, assist the Service Manager by planning & performing daily service work at customer site(s).

Basic Qualifications

• 5 years’ field service experience with Rotary & Centrifugal air compressors and Air Dryers (Essential)
• Knowledge and experience in Health & Safety requirements (Essential)
• Grade 12 or equivalent (Essential)
• Trade Test technical certification Millwright/Fitter/Electrical (Essential)

Requirements

• Ability to effectively communicate at all levels of the organization
• Must be proficient in Microsoft Office (Essential)         

Key Competencies

• Adhering to principles and values
• Persuading and influencing
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Planning & organizing

go to method of application »

Job Summary

• The Hypercare Agent will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and enquiries, keeping customer satisfaction at the core of every decision and behavior. The role will consist of both incoming and outbound calls focused on customer service and sales and could potentially evolve into a shift-based role that would require a day shift, night shift as well as weekends.
• The Hypercare agent`s primary role is to deliver exceptional service and customer support as every customer at Ingersoll Rand is seen as a premium and high priority customer.

Responsibilities

• Receive all incoming calls, assist the customer and redirect the call to the correct department contact person. (new Sales, Accounts, Technical, Breakdowns, Rental)
• Handle incoming queries related to Sales or technical assistance
• Handle and respond to all incoming Web leads, assist the customer and follow up to ensure that the customer has been correctly assisted, maintaining a high level of NPS score.
• First responder to Chat Bot queries
• Execute ALP, Helix and I-Conn triggers.
• Assist the external sales team with Service and Parts quotations from an administrative role
• Place outbound calls to customers to promote new products and services.
• Handle incoming complaints
• Ensure all customer communication is captured on SFA, task set for Sale team, information flow
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
• Ensure daily shift call quotas and set targets are achieved
• Upsell products and services to customers when providing telecommunication Solutions
• Follow set communication guidelines in addressing the needs and problems faced by customers
• Build positive relationships with customers to enhance the overall image and public perception of the company.
• Ensure good working relationships with Technical and Sales departments
• Ensure good conformation flow internally between teams
• Verify all customer details (contact, asset and serial number as well as running hours) and update SFA timeously.
• Ensure all reports are done as and when required
• Additional adhoc duties as required

KEY COMPETENCIES

• Excellent Telephone , Email and Communication Skills
• Active listening and the ability to understand a customer’s requirements, concerns and respond
• accordingly.
• Adhering to principles and values of Ingersoll Rand
• Persuading and influencing
• Conflict resolution
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Planning & organising
• Basic computer skills. SFA.
• Good Listening Skills
• Collaboration between teams
• Good time management skills.
• Attention to detail.
• A positive attitude

Basic Qualifications

• 5 years’ experience in sales or customer service environment (Essential)

Job related skills

• Call centre experience (desirable)
• Ability to effectively communicate at all levels of the organization
• Must be proficient in Microsoft Office (Essential)
• Experience of using CRM softwares (Essential)

Education

• Grade 12 or equivalent (Essential)
• Bachelor’s degree or National Diploma in Sales & Marketing (Desirable)