Jobs at KFC

KEY RESPONSIBILITIES

• Ensure that staffing levels are determined as per business levels and requirements.
• Ensure that all reporting and control procedures in the areas of operational compliance, CHAMPS, management control, production, hygiene, safety, maintenance and general administration are in place and are completed in accordance with Company’s policy and procedures.
• Maximise sales and profit through operational excellence, effective implementation of marketing promotions and identifying and recommending sales growth opportunities, coordinate price changes, alert Marketing Manager/Principal Operator/Franchisee to competitive activities within area and recommend action.
• Maintain and develop restaurants within the Area of jurisdiction to the highest standards of product quality and CHAMPS Standards. Recommend and implement action plans to ensure continued progress in all elements of CHAMPS and operation excellence.
• Evaluate performance of restaurant Management in area against established targets, implement plan to improve performance and ensure achievement of monthly objectives for restaurants.
• Oversee prompt and appropriate resolution of all complaints (health inspectors, customers and employees etc) within the area.
• Inform Market Manager/Principal Operator/Franchise of serious matters and other issues that may arise that may result in legal action.
• Oversee management training and designated certification, including Developing Champions and Team Member Training.
• Ensure internal security is kept at a maximum level according to company policy and procedures.
• Ensure that management and staff are aware of company policies and procedures and implements company programmes initiated by various departments.
• Drives sales through implementation of BYA programs
• Formulate and implement an Area Bench Plan.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Prior restaurant managerial experience in the QSR Industry. Grade 12 and a preferably a relevant tertiary qualification.
• At least 12 months in current role.
• English Proficiency, Numeracy Proficiency, Computer Literate, Financial Acumen.
• Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
• Leading Multiple Restaurants (LMR) Certified (Internal Applicants)

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KEY RESPONSIBILITIES

• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
• Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
• Manage Local Store Marketing (LSM) activities to grow sales.
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
• Achieve consistent results through team management.

Requirements

INHERENT REQUIREMENTS FOR THE JOB

• Prior supervisory and managerial experience in the Quick Service Restaurant (QSR) Industry
• English Proficiency
• Numeracy Proficiency
• Computer Literacy
• Financial Acumen
• All Star Certified + Individual Development Plan (IDP) in place
• RGM Academy and RGM Certified
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!