Jobs at King Price Insurance

Purpose of position:

• Generating and closing sales telephonically.

Responsibilities:

• Selling personal lines insurance policies
• Conducting needs analyses to understand customer requirements
• Meeting set KPI’s
• Going the “extra mile” to meet sales targets and to obtain referral sales

Requirements:

• Matric / NQF4 equivalent (essential)
• RE5 and full FAIS accreditation (advantageous)
• Previous sales experience would be an advantage
• Proven track record of successfully meeting sales targets
• Ability to work in a high stress environment

Skills and Attributes:

• Excellent communication skills (verbal and written)
• Multilingual (advantageous)
• Strong interpersonal skills
• Ability to present products or services telephonically
• Excellent negotiation, objection and conflict handling skills
• Live the King Price values

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Purpose

• Manage all client feedback channels, including complaints and compliments received via social media, email, and other channels, while ensuring that all client interactions are handled professionally, efficiently, and with a strong commitment to resolution and service excellence.

Responsibilities

• Receive, manage, and respond to all client complaints and compliments across various channels (e.g. social media, email, etc.) in a timely and professional manner
• Conduct thorough and detailed investigations into client complaints to identify root causes and ensure effective resolution
• Ensure all issues are resolved promptly, with clear communication provided to clients throughout the process
• Maintain accurate records of client interactions, feedback, and resolution outcomes
• Collaborate closely with internal departments to facilitate quick and effective resolution of client issues
• Build and maintain strong working relationships with departmental managers and key stakeholders
• Develop a sound understanding of all business units and their functions to support effective issue resolution
• Act as the voice of the client internally, advocating for improvements and highlighting recurring issues or trends
• Represent the company professionally at all times, serving as a brand ambassador in both internal and external interactions
• Ensure customer service excellence and that customers are treated with empathy and understanding
• Identify opportunities to enhance the client experience and recommend process improvements
• Ensure all communication aligns with company standards, brand tone, and governance requirements

Requirements

• Minimum: Matric / Grade 12 (essential)
• Relevant insurance qualifications (beneficial)
• Proven experience in a claims or client relationship role
• Demonstrated experience in handling client complaints and managing escalations professionally
• Strong track record of building and maintaining effective relationships with clients and internal stakeholders
• Basic reporting skills (Microsoft Excel)
• Strong product knowledge

  Skills & Attributes

• Exceptional interpersonal and relationship management skills
• Strong communication skills (written and verbal), with a high level of professionalism
• Ability to act proactively and to take initiative
• High level of emotional intelligence, maturity, and resilience
• Strong problem-solving and investigative skills
• Ability to manage multiple issues simultaneously and work under pressure
• Strong attention to detail and commitment to quality outcomes
• Good understanding of cross-functional business operations
• Passion for delivering excellent client service and representing the brand
• Live the King Price values
   

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Purpose of position:

• Performing general administrative duties and assisting the dealerships team.

Responsibilities:

• Communicating with dealerships outside of the organisation
• Performing various administrative duties and managing emails
• Compiling payment lists and following finance payment processes to meet deadlines
• Capturing monthly lead data on an Excel sheet
• Submitting daily stats reports
• Following up on urgent queries with different departments
• Maintaining excellent relationships with your assigned dealership and account manager
• Identifying and recommending areas or ways to improve processes
• Assisting your account manager and dealership with all relevant queries and requests

Requirements:

• Matric or matric equivalent (essential)
• A minimum of 1 years’ administrative experience
• Multilingual (advantageous)
• Computer literacy and proficiency in Microsoft Excel and Outlook
• Valid driver’s licence and reliable transportation

Skills and Attributes:

• Target and service oriented
• Team player
• Good communication skills (written and verbal)
• Accuracy and strong attention to detail
• Well organised with an understanding of prioritising and changing demands
• Good administration and planning skills
• Work well under pressure