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Background:
The Information Technology Services Business Unit of KPMG SA is responsible for providing specialist services that support the business objectives and strategy of the firm. It bridges the gap between technology and business and facilitates innovative and effective use of technology and improved communication. It oversees software and hardware, asset procurement and management, end user support, application development, reporting, systems analysis and networking.
Purpose of position:
The Clara and eAudit Application Analyst works with business, KPMG Global and other relevant parties to deliver KPMG Clara and eAudit capabilities to Business Users. The Analyst is responsible for managing delivery of KPMG Clara and eAudit applications in line with business requirements, implementation protocols, support standards, and ensuring continuity of service for users from Browser, Desktop, Application and Data Analytics Servers. The role also provides support escalation for a range of other applications, e.g. Accfin, iManage, Pastel Evolution and TaxPacc. The range of this work changes in response to the needs of the business, so an ability to bring broad application support skills to bear is essential.
Key accountabilities:
Testing/maintenance and deployment for existing and new bespoke KPMG platforms. Working with local and global resources in this process to coordinate results, collate feedback and ensure successful deployment.
Proactively monitor, report and manage end to end Core Business Server Applications including SQL, Web, Data and Analytics and visualisation tools.
Application support escalation in accordance to agreed service level agreements, including incident, change and problem management.
Manage and maintain new service deliverables including input into architecture and system design, product installation, and ongoing support escalation.
Testing of new audit applications and upgrades.
Create and maintain Technical Documents, Support and Operations manuals and Knowledge Base articles.
Participation and input to Global support and product calls.
Participation and input to product strategy workshops with other ITS teams and Business owners.
Proactively provide training and support to Service Desk and ITS teams.
Person specification:
Relevant Skills
Tertiary qualifications in Information Technology or Computer Software
MCSA – Windows Server 2012 or equivalent (desirable)
Proven experience supporting core business applications for a medium to large firm at a 2nd\3rd level
Proven hands-on experience with Microsoft SQL Server including Availability Groups, log shipping, optimising SQL performance and capacity planning.
Good working knowledge of Microsoft services (Active Directory, Group Policy, DNS, High Availability/Clustering, IIS, SSAS)
Good working knowledge of server virtualisation (VMware and Hyper-V)
Strong understanding of D&A applications
Excellent communication skills – written and verbal
Strong stakeholder management skills
Create and maintain Technical Documents, Support and Operations manuals and Knowledge Base articles
Identify and manage risk within day to day operations
Experience \Understanding of ITIL Concepts, Change Management Processes
Ability to deal effectively with individuals at all levels
Ability to work independently and as part of a team.
Comfortable to lead in their area of expertise, but also able to follow as required by the team
Good organisational skills to ensure effective planning and prioritisation takes place regularly
Must be very detail orientated understanding that tasks are only done once all steps have been effectively completed
Personal Attributes
Excellent client focus
Ability to deal with conflict
Extremely high level of confidentially and integrity
Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
Ability to multi-task
The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
The ability to work well under pressure and to perform to deadlines
Team player who is self-aware
Strong organisation skills, a self-starter with initiative, ability to foster innovation and a common sense approach to problem solving
Sound decision making ability with the ability to consult where needed
Focus on continuous improvement within the ITS function while advancing an ethical environment
High level of attention to detail and a desire to drive quality
The ability to work unsupervised
Description of the role and purpose of the job:
The Service Desk Analyst is the first point of contact for user who call the IT Service Desk. Providing the highest level of customer service, the Service Desk Analyst answers incoming calls, documents all incidents and requests information in the service management system. The Service Desk Analyst uses a knowledge base tool along with their expertise to provide support in a timely fashion.
Key responsibilities:
Assets Management
Skills and attributes required for the role:
Relevant Skills
Personal Attributes
Minimum requirements to apply for the role (including qualifications and experience):
Use the link(s) below to apply on company website.
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