Jobs at Leroy Merlin

Purpose of the role

• The Supply Chain Admin Clerk is responsible for providing administrative and clerical support to the supply chain team. The role ensures accurate documentation, effective communication with stakeholders, and smooth coordination of supply chain processes, contributing to efficiency and compliance in daily operations.

Main responsibilities

• Maintain and update supply chain records, files, and databases accurately.
• Process delivery notes, invoices, and other supply chain documentation.
• Assist in inbound planning for supplier delivery
• Assist in monitoring stock levels and inventory movement, highlighting discrepancies.
• Support supplier and customer communication, ensuring timely responses and follow-ups.
• Capture and reconcile data for reporting purposes (stock, orders, deliveries, invoices).
• Coordinate with warehouses, transport, and procurement teams to ensure smooth operations and seamless process flows.
• Assist with preparation of supply chain reports and performance metrics.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Provide general administrative support to the supply chain department.

Requirements

The successful candidate should have the following skills, experience and attributes:

• Matric (Grade 12) or equivalent; a diploma/certificate in Supply Chain Management, Logistics, or Administration will be advantageous.
• Previous experience in an administrative or clerical role, preferably in supply chain/logistics.
• Proficient in MS Office (Excel, Word, Outlook); knowledge of ERP systems is an advantage.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and high level of accuracy.
• Ability to work under pressure and meet deadlines.
• Administrative efficiency and accuracy.
• Problem-solving and analytical thinking.
• Teamwork and collaboration.
• Accountability and reliability.
• Customer service orientation.

go to method of application »

Description

PURPOSE OF THE ROLE

• Be the business owner of our customer service platforms. You’ll configure Zendesk, guide Five9 routing at the business level, use Verint/Monet for scheduling, and coordinate vendors and rollouts (including the Adeo Zencare project).
• Your goal: faster resolutions, happier customers, and smoother agent workflows. No coding or infrastructure work.

Key Responsibilities

Workflow & Platform Configuration (business‑side)

• Configure Zendesk ticket forms, workflows, SLAs, macros, triggers, views and groups.
• Maintain contact reasons/taxonomy and tidy queues for Stores, HQ and Seller Support.
• Adjust Five9 business routing (skills/queues/prompts) and raise technical change requests to IT when needed.
• Use Verint/Monet to support forecasting inputs, schedules and adherence reporting.

Knowledge, QA & Enablement

• Own the knowledge base (content owners, review cadence, search/deflection wins).
• Run QA calibrations with team leads; translate findings into macros, scripts and training.
• Create runbooks and deliver micro‑training for agents and store teams.

Reporting & Insights

• Build and maintain Zendesk Explore dashboards; track SLA, AHT, FCR, CSAT, backlog, deflection and abandonment.
• Produce weekly VOC and root‑cause summaries with recommended actions for Ops, Delivery/Install and E‑commerce.
• Set up alerts for queue health (spikes, SLA breaches, abandoned calls/chats).

Projects & Vendor Coordination

• Support the Adeo Zencare rollout (2025–2026): readiness, UAT, cutover planning and hypercare.
• Coordinate with Digital/IT and partners (delivery & installation providers) to map status updates and hand‑offs.
• Manage iAdvize (live chat) and Blond AI (voice assistant) configurations at the business level, including safe hand‑off rules.

Continuous Improvement

• Identify and ship practical fixes (form simplifications, auto‑responses, routing tweaks, macro improvements).
• Track impact; keep what works, roll back what doesn’t.

Requirements

Key Competencies

• 2–4+ years administering Zendesk (or Salesforce/Freshdesk) in a 30–150 seat contact centre.
• Hands‑on with business‑side Five9 routing/queues and WFM usage (Verint/Monet/Calabrio).
• Proven wins improving SLA/AHT/FCR/CSAT via configuration, training and knowledge—not code.

Skills

• Strong troubleshooting and analytical thinking; organised and detail‑oriented.
• Comfortable building Explore dashboards and using advanced Excel/Google Sheets.
• Clear communicator who can train agents/leads and write crisp documentation.

Nice to Have

• Experience with iAdvize, Blond AI, e‑commerce/marketplace support (orders, delivery/install, seller tickets).
• Familiarity with ticket taxonomy best practice and QA/calibration frameworks.

go to method of application »

Purpose of the role 

• Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of department.

Main Responsibilities 

• Lead and support a team of sales consultants. 
• Be a player in the development of collective performance. 
• Share information and facilitate communication within the team.
• Develop the team to meet strategic business objectives.
• Manage daily sales and customer relations.
• Build and implement the Business Action Plan of the department.
• Introduce efficiency, improvement measures for an optimal return and stakeholder value.
• Ensure the day-to-day management of the department is to respect the customer promise.
• Coordinate and contribute to the sales activities in store.
• Ensure quality customer relationship (internal and external).
• Develop and update own skills and knowledge.
• Assume leadership role on behalf of the HOD when the HOD is not available.
• Participate in teamwork to ensure quality service and productivity of the store.
• Ensuring optimal staff is available for delivering excellent customer service to all customers.
• Ensuring all stock is priced and displayed correctly.
• Training and developing of staff members.

Requirements

Profile

The successful candidate should have the following skills, experience and attributes:

• Grade 12 or NQF 4 equivalent. 
• Relevant tertiary qualification will be an added advantage.
• Previous retail experience at a junior management level.  
• Excellent interpersonal skills.
• A team builder and a team player.
• Excellent customer service
• Self-confident, hardworking and leads by example.
• Customer-centric.
• Sense of responsibility.
• Analytical. 
• Assertive and challenge status quo.

go to method of application »

Purpose of the role 

• Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants. Support and assist the Head of department.

Main Responsibilities 

• Lead and support a team of sales consultants. 
• Be a player in the development of collective performance. 
• Share information and facilitate communication within the team.
• Develop the team to meet strategic business objectives.
• Manage daily sales and customer relations.
• Build and implement the Business Action Plan of the department.
• Introduce efficiency, improvement measures for an optimal return and stakeholder value.
• Ensure the day-to-day management of the department is to respect the customer promise.
• Coordinate and contribute to the sales activities in store.
• Ensure quality customer relationship (internal and external).
• Develop and update own skills and knowledge.
• Assume leadership role on behalf of the HOD when the HOD is not available.
• Participate in teamwork to ensure quality service and productivity of the store.
• Ensuring optimal staff is available for delivering excellent customer service to all customers.
• Ensuring all stock is priced and displayed correctly.
• Training and developing of staff members.

Requirements

Profile

The successful candidate should have the following skills, experience and attributes:

• Grade 12 or NQF 4 equivalent. 
• Relevant tertiary qualification will be an added advantage.
• Previous retail experience at a junior management level.  
• Excellent interpersonal skills.
• A team builder and a team player.
• Excellent customer service
• Self-confident, hardworking and leads by example.
• Customer-centric.
• Sense of responsibility.
• Analytical. 
• Assertive and challenge status quo.

go to method of application »

Purpose of the Role

• The Facilities Manager is responsible for overseeing the efficient and safe management, maintenance, and operation of all company facilities.
• The role ensures that buildings, equipment, and infrastructure are well-maintained, compliant with health and safety standards, and aligned to the organisation’s operational requirements.

Key Responsibilities

• Oversee the day-to-day management of company facilities, including buildings, offices, and infrastructure.
• Develop and implement preventative maintenance schedules to minimise downtime.
• Manage building services such as security, cleaning, waste disposal, utilities, and landscaping.
• Ensure compliance with health, safety, environmental, and legal standards.
• Manage budgets, negotiate contracts, and oversee service providers and contractors.
• Conduct regular inspections and audits of facilities to identify risks, defects, or improvement areas.
• Develop and implement policies and procedures for facilities management.
• Coordinate renovations, refurbishments, and office relocations when necessary.
• Oversee the procurement of equipment, supplies, and services related to facilities.
• Lead sustainability initiatives such as energy efficiency, waste reduction, and environmental impact improvements.
• Manage a facilities team, providing leadership, guidance, and performance management.

Requirements

Qualifications & Experience

• Matric (Grade 12) or equivalent
• Bachelor’s degree or diploma in Facilities Management, Engineering, Property Management, or a related field will be advantageous.
• Proven experience in facilities management, building maintenance, or operations.
• Strong knowledge of health and safety regulations and compliance requirements.
• Financial and budget management skills.
• Excellent problem-solving, planning, and organizational abilities.
• Strong communication and negotiation skills.
• Proficient in MS Office and facilities management software .

SKILLS

• Leadership and team management.
• Strategic thinking and decision-making.
• Attention to detail and high level of accuracy.
• Strong interpersonal and stakeholder management skills.
• Ability to work under pressure and prioritise effectively.