Jobs at Momentum Metropolitan Holdings Limited

Role Purpose    

• Lead and optimize the procurement function within the short-term insurance environment by overseeing all claims related procurement processes, systems, and personnel. Ensure effective contract and tender management, vendor engagement, and compliance with industry regulations to drive value, efficiency, and strategic alignment.

Requirements    

• Bachelor’s degree in Business studied, Procurement, Supply Chain, Finance, or related field
• 12 years in procurement, with at least 6 years in a senior leadership role within short-term insurance or regulated financial services
• Proven experience in contract negotiation, supplier management, and cost-saving initiatives.
• Deep understanding of procurement legislation, governance frameworks, and insurance sector compliance.
• Strong strategic thinking, leadership, and stakeholder engagement capabilities.

Duties & Responsibilities    

• Lead, mentor, and develop procurement staff to achieve high performance and productivity.
• Collaborate with Actuarial and Claims Operations to align staffing and performance targets.
• Design role-specific KPIs and ensure adequate resource planning.
• Foster a culture of innovation, professionalism, and continuous improvement.
• Promote staff morale through recognition, incentives, and values-driven leadership.
• Develop and implement procurement strategies aligned to business objectives.
• Oversee day-to-day procurement operations, including vendor management and stock purchasing.
• Review contracts and supplier portfolios to identify cost-saving opportunities and improve value.
• Ensure procurement activities are fair, transparent, and compliant with BBBEE and governance standards.
• Engage with consortiums to leverage economies of scale and enhance service delivery.
• Maintain robust procurement controls, policies, and procedures.
• Monitor supplier performance and enforce service level agreements.
• Address procurement-related risks proactively and ensure regulatory compliance.
• Analyze complaints and feedback to identify trends and implement corrective actions.
• Set and monitor annual savings targets in collaboration with Claims Operations.
• Manage procurement budgets and control expenses effectively.
• Track performance metrics and ensure delivery against strategic goals.
• Conduct MIS analysis and evaluate supplier proposals for risks, trends, and opportunities.

Competencies    

• Planning and organizing
• Team Development
• Resilience
• Analytical
• Communication – verbal and written
• Persuasiveness
• Data interpretation
• Problem solving
• Financial Acumen

Deadline:22nd November,2025

go to method of application »

Role Purpose    

• To provide an effective and efficient service to clients and intermediaries by receiving, evaluating, and responding to queries timeously.

Requirements    
Experience And Qualifications

• Grade 12 (NQF Level 4).
• 4-6 years of relevant experience.
• Employee benefits experience is essential.
• Extensive industry knowledge and product knowledge as well as relevant legislation
• Successful completion of Yenzani training is preferred.

Duties & Responsibilities    

• Effective and prompt management of the team mailbox.
• Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team.
• Ensuring effective management of the risk claims accruals of the team.
• In conjunction with the Administration Manager, be accountable for the preparation of the Quarterly Admin Reports.
• Assisting with the checking of claims and contribution cycles(recons) as the need arises.
• Taking ownership of queries and ensuring they are resolved timeously and effectively.
• Ensuring adherence to organisational best practice and legislative requirements.
• Adhering to policies and procedures and taking corrective action where necessary.
• Ensuring all risks are mitigated and escalated where necessary.
• Engaging in effective communication and delivering according to Service Level Agreements, and providing first-time resolution.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.
• Supporting the Administration Manager and client-centric model that enables efficient and effective client service.
• Assist with the contact centre as the need arises.
• Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.

Competencies    

• Accountability.
• Attention to detail.
• Customer orientation.
• Communication with impact.
• Organisation and planning skills.
• Team player.
• Time management.

Deadline:20th November,2025

go to method of application »

Role Purpose    

• You will be responsible for accounting and financial reporting activities to support the growth and development of the Momentum Retirement Administrators (MRA) business.

Requirements    
Experience and Qualifications

• Bachelor of Commerce (Accounting as Major).
• 5 - 7 Years' experience in a financial or employee benefit environment.
• 5 Years' Fund or Investment Accounting experience.

Duties & Responsibilities    

• Maintain the general ledgers.
• Reconcile two-tier balance sheet items.
• Independently prepare monthly management accounts and annual financial statements.
• Independently prepare monthly statements of cash flows within agreed timelines.
• Independently prepare audit files for annual audits and statutory valuations.
• Independently prepare and confirm monthly financial reports.
• Ensure that all statutory information for the fund is available at all times.
• Respond to audit requirements and queries and ensure audit and valuation recommendations are implemented.
• Prepare monthly general ledger reconciliations for the fund.
• Reconcile investment trial balances on a monthly basis.
• Review and analyse money movement on a daily basis.
• Perform bank reconciliations.
• Prepare and submit monthly PAYE returns to SARS.
• Process journals on the general ledger system within the agreed time.
• Comply with the rules of the Pension Fund, the Pension Fund Act and all requirements of the FSCA.
• Prepare asset and liability matching on a monthly basis.
• Prepare and submit annual financial statements of pension fund.

Competencies    

• Accountability.
• Accuracy.
• Attention to detail.
• Analytical thinking.
• Teamwork.
• Communicating with impact.

Deadline:20th November,2025

go to method of application »

Role Purpose    

• Manage teams responsible for the delivery of Client Service processes, ensure all relevant policies and procedures are followed and regulations are adhered to.

Requirements    

• 6 - 8 years experience in financial services industry (essential)
• 3 - 5 years people management experience (essential)
• Exposure to a call centre or client service environment with proven knowledge of customer service principles and practices (desirable).
• Grade 12 or equivalent
• Relevant business degree
• Relevant industry related qualifications
• Product, process, system and legislation training
• Fluent in Afrikaans
• Drivers license and own reliable car.

Duties & Responsibilities    

• INTERNAL PROCESSContribute to the development of a client service strategy that enables a positive client experience and business objectives.Contribute to the development of a client value proposition (CVP) and client service strategies to ensure operational considerations are incorporated.Manage the implementation of operating procedures and quality and service standards related to the applicable client service solution.Monitor and evaluate operational processes for quality and effectiveness and adjust as required.Contribute to the development of standard operating procedures in order to determine the optimal process to implement the various client service solutions.Manage a comprehensive client service function, ensuring timeous and accurate service delivery.Monitor operational results and backlogs and adjust according to service delivery requirements.Deliver meaningful and relevant reporting on client service functions and trends as required.Review performance in line with business objectives and realities to ensure optimal performance is maintained.Act as an escalation point to assist Client Service Team Leaders addressing client queries.Ensure team’s adherence to correct procedure when following up on queries.Identify and report process and system failures and enhancements to improve client experience.
• CLIENTContinuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.Provide authoritative, expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.Make recommendations to improve client service and fair treatment of clients within area of responsibility.Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• PEOPLECreate a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values.Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.Effectively manage performance within the team in order to ensure business objectives are achieved.Encourage innovation, change agility and collaboration within the team.
• FINANCEImplement and compile budgets to minimise expenditure in alignment with tactical delivery plans.Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.Plan and implement a cycle of medium-term improvements to drive pricing of services and products.Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    

• Extensive financial services industry knowledge
• Sound knowledge of client service policies, procedures and processes.
• Knowledge of business-related rules and regulations.
• Knowledge of relevant regulatory and compliance requirements.
• Knowledge of the operational running of call and service centres.
• Relevant product knowledge.
• Knowledge of complaints handling processes and procedures.

Deadline:30th November,2025