Jobs at Momentum Metropolitan Holdings Limited

Role Purpose    

• We are looking for a driven Statistical Analyst to join our team and play a pivotal role in shaping smarter business decisions across procurement and claims. This role involves more than data analysis-it requires translating complex datasets into actionable insights that directly influence spend strategies, supplier negotiations, onboarding processes, and contracting KPIs.
• By applying proven statistical techniques and creating clear reporting, you will provide the business with the tools it needs to manage costs, improve processes, and strengthen supplier and claims outcomes. This is an opportunity to contribute meaningfully to operational and strategic objectives in the short-term insurance industry.

Requirements    
Qualifications and Experience:

• Bachelor’s degree in Actuarial Science, Statistics, Business Sciences, or Business Mathematics.
• 2+ years of business intelligence or data analytics experience.
• Short-term Insurance industry exposure will be an advantage.
• Proficiency in SQL, Python, and statistical methods.
• Experience with visualization tools (Tableau, PowerBI, Plotly).
• Cloud experience (AWS, Azure, or Google Cloud) is advantageous.
• Familiarity with version control systems (Git, AWS Commit).

Duties & Responsibilities    
Key Focus Areas

• Procurement Insights: Support direction-of-spend modelling, identify cost efficiencies, and enable stronger supplier negotiations.
• Claims Analytics: Deliver insights to optimize claims processes, improve efficiency, and support decision-making across key operational areas.
• Contracting & Onboarding: Analyze vendor performance and assist in defining KPIs to strengthen contracting frameworks and onboarding processes.

Key Responsibilities and Work Outputs:

• Data Acquisition & Cleaning: Extract and prepare data from multiple sources, ensuring quality and consistency.
• Exploratory Data Analysis (EDA): Investigate data distributions, relationships, and emerging trends.
• Statistical Analysis & Modelling: Apply techniques such as regression, hypothesis testing, and predictive modelling to identify trends and forecast outcomes.
• Data Visualization: Build compelling dashboards and visual reports (Tableau, PowerBI, Plotly) that simplify complex findings for stakeholders.
• Reporting & Recommendations: Translate analysis into clear, actionable insights that directly inform procurement and claims strategies.
• Collaboration: Partner with procurement, claims, and operations teams to tailor solutions to business needs.
• Governance: Maintain high data integrity standards through validation and documentation processes.

Competencies    

• Adaptable and eager to learn in a dynamic environment.
• Someone who can balance technical rigour with clear, impactful communication.
• A collaborative mindset with strong interpersonal skills.
• Passion for analytics, with an eye for detail and a drive to make data meaningful.

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Role Purpose    

• The Head of Compliance and Legal is a senior-manager responsible for overseeing Momentum Insure’s compliance and legal functions. This role is responsible for overseeing the implementation and monitoring of the compliance and legal strategy to assist Momentum Insure in honouring their responsibility to comply with all regulatory requirements. This role involves providing strategic legal and regulatory advice to the organisation's leadership, managing regulatory risk, fostering a strong relationship with regulators and industry bodies, lead the compliance and legal function to ensure compliance with all applicable laws and regulations and oversee the company’s regulatory complaints management process.

Requirements    
Experience and Qualifications:

• A bachelor's degree in law (LLB) is the minimum requirement.
• A master's degree in law (LLM) or other post-graduate qualification in compliance and/or legal preferred.
• Must be a qualified attorney with the right to practice law in the relevant jurisdiction.
• A minimum of 10 years of post-qualification experience, with a significant portion of that time spent in a senior or management role, preferably within a corporate or in-house compliance and/or legal department within the insurance industry and/or regulatory bodies.
• A strong understanding of key relevant regulatory requirements in the non-life insurance industry (Prudential Authority, Financial Sector Conduct Authority, Information Regulator) is essential. 
• Reporting Structure: The Head of Compliance and Legal will report directly to the Chief Risk Officer (CRO) of Momentum Insure. This role will also have a dotted line reporting relationship to the Momentum Group Head of Compliance and Legal.

Duties & Responsibilities    

• Head of Compliance Control Function: Fulfilling the role as the Head of the Compliance Control Function of Momentum Insure. Conducting regular risk assessments to identify potential compliance risks and developing strategies to mitigate these risks. This involves evaluating the company's operations, policies, and procedures to ensure they align with regulatory requirements and industry standards and implementing proactive measures to address identified risks and enhance the overall compliance framework.
• Strategy and advice: Oversee and provide advice to the Board of Directors, Audit and Risk Committee, senior management, and wider business on all legal and regulatory matters, including business decisions, strategic initiatives, and corporate governance.
• Regulatory advice and monitoring: Managing and supporting new regulatory processes and ensuring changes and developments in legislation, regulations, guidelines, and practices are analysed, evaluated, implemented, monitored and reported.
• Developing, implementing and monitoring compliance programs: Creating and maintaining policies, procedures, and internal controls to ensure Momentum Insure operates within all applicable laws and regulations.
• Risk management: Identifying and mitigating potential compliance and legal risks to the company. This includes proactive measures like developing and implementing risk management frameworks and reactive ones like effective compliance monitoring and managing litigation and legal disputes.
• Regulatory and industry relationships: Fostering strong relationships with regulators and industry bodies to ensure the company's interests are represented and to stay informed about regulatory changes and industry best practices.
• Regulatory engagements and submissions: Coordinating all regulatory engagements and submissions, ensuring timely and accurate communication with regulatory authorities, and maintaining comprehensive records of all regulatory interactions.
• Reporting: Regularly provide and discuss compliance and legal reports to senior management, the Audit and Risk Committee and the Board of Directors, highlighting compliance, regulatory and legal risks, issues, and recommendations.
• Regulatory complaints management: Overseeing the company’s regulatory (including NFO) complaints management process, ensuring that all complaints are tracked, addressed, and resolved in a timely manner, and identifying trends and major issues to be addressed.
• Regulatory training: Ensuring that compliance, regulatory and legal training is conducted and staff are kept abreast of regulatory developments and requirements.
• Contract management: Overseeing and reviewing the drafting and negotiation of a wide range of legal documents and contracts to protect Momentum Insure's interests.
• Team leadership: Managing, mentoring, and developing the internal compliance, legal and regulatory complaints team, and overseeing the selection and management of external legal and governance third parties (if and when required).
• Budgeting: Developing and managing the department's budget, ensuring efficient use of resources.
• Stakeholder engagement: Building trusted advisor relationships with internal and external stakeholders and ensuring they are provided with service excellence.

Competencies    

• Strategic agility: The ability to align compliance and legal strategy with the company's overall business objectives.
• Communication: Excellent written and verbal communication skills.
• Leadership: Proven leadership and management skills to motivate a team and drive performance.
• Problem-solving: Strong analytical and problem-solving skills to navigate complex compliance, legal and business issues.
• Negotiation: Impressive negotiation skills to secure the best outcomes for the company.
• Integrity: Unquestionable ethical standards and a commitment to promoting a culture of integrity.
• Business acumen: Strong background in commercial, financial, and insurance law with expertise in overseeing a compliance and/or legal function.
• Resilience: Assertive and resilient, able to work under pressure and handle stress in ways that do not negatively impact others.
• Interpersonal skills: Interpersonally agile and strong at building relationships at all levels.
• Adaptability: Comfortable with change and able to deal with the unexpected.

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Role Purpose    

• The Client Sales team of Momentum Insure is primarily responsible for all the telephonic sales with the new clients. Momentum Insure has a numerous vacancies for Sales Advisors, with sales experience and leadership ability/potential.

Requirements    

• Matric.
• RE5 qualification would be advantageous. 
• Previous call centre experience in telesales.
• Experience in short term insurance industry is preferred

Duties & Responsibilities    
The Sales Team of Momentum STI will primarily be responsible for: Converting leads/quotes to sales in terms of the minimum quantity and Quality targets that are in place including, but not limited to:

• Minimum monthly premium written
• Average premium value
• Net conversion ratio of quotes to sales
• Policy quality target

Competencies    

• Deciding and Initiating action
• Working with people
• Adhering to principles and values
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating information
• Analyzing
• Planning and Organizing
• Delivering Results and meeting customer expectations
• Adapting and responding to change
• Coping with pressure and setbacks
• Achieving personal work goals and objectives
• Sales Orientated
• Taking initiative and tenacity
• Living the Momentum values

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Role Purpose    

• To deliver the end-to-end marketing function for a select portfolio of planning unit organized solutions within Momentum Corporate. The role is expected to design, develop and execute the marketing strategies that align with the overall Marketing Impact Strategy; developing related marketing programmes and plans to drive brand led growth that supports the achievement of key business objectives across channels for the select portfolio. This is a high-impact role on both strategic and tactical level. The candidate must have through-the-line experience and creative passion that contributes to the growth of the business.

Requirements    

• Bachelor’s Degree in Marketing or equivalent qualification.
• 5 to 8 years’ experience in Marketing and Communications.
• Marketing experience in Financial Services / Services / B2B categories an advantage.
• 5 years' management and Leadership experience critical.

Duties & Responsibilities    
Outputs

Marketing Management

• Design, implement, support and drive the marketing and brand strategy, that deliver on the established objectives for the business; in collaboration with peers and colleagues.
• Develop marketing programs for sales growth and revenue enhancement for the defined portfolio within Momentum Corporate.
• Drive the development and measurement of marketing metrics that enable effective decision making around revenue growth, market share, marketing intelligence and profitability.
• Through disciplined project management; engage, monitor, influence and work closely with the full marketing value chain to deliver high quality marketing initiatives.
• Drive the development of integrated marketing strategies and campaigns that maximizes the effectiveness of the sales force and business development activities.
• Provide input into all supporting media strategies, to maximize the impact of the intended campaign (for the targeted segment market applicable).
• Partner and interact with vendors to supply materials supporting marketing concepts.
• Collaborate with product development, sales & service, technical marketing, technology, marketing and creative teams to drive the strategy and development of the appropriate marketing and communication solution and channel.
• Give input to the advertising and digital standards and guidelines for the function, that drives consistency in brand messaging and stand out attention in the market.
• Drive the implementation of communication strategies within the business.
• Establish mechanisms to support the building of relationships with existing and prospective clients, intermediaries, shareholders, industry bodies and the community.
• Evaluate and monitor competitive products, services and marketing activities and channel these insights into the optimization of marketing initiatives in the short term and in scheduled reporting periods.
• Report performance of marketing campaigns, gain insight and assess against goals.

Brand enhancement

• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Define fair and innovative client service practices which build rewarding relationships and allows team to provide exceptional client service.
• Contribute to the design of client and member journeys that result in a superior client experience.
• Engage with key internal and external stakeholders to identify changing client needs and align service offering with client needs.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Build and maintain relationships with the Marketing team in Momentum Corporate, internal portfolio teams and broader Group stakeholders that promote cross delivery practice solutions.
• Create a positive work climate and culture to energise the team, give meaning to work, minimise work disruption and maximise team productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Identify team member growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Actively encourage innovation, change agility and collaboration within the team.

Finance

• Manage portfolio budgets, balancing the requirements for the portfolio objectives and optimal use of the brand funds for overall Marketing impact.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency continuously.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Competencies    
• Developing Strategies: Is focused on developing strategies; thinks in the longer term and anticipates trends; envisages the future and adopts a visionary approach.
• Providing Insights: Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgments.
• Articulating Information: Is articulate in giving presentations; is eloquent and explains things well; projects social confidence when articulating information.
• Generating Ideas: Is creative in producing ideas; assumes an original approach when generating ideas; adopts radical solutions.
• Directing People: Is comfortable leading people; coordinates and directs groups; seeks to drive work forward.
• Examining Information: Analyses and processes information; asks probing questions; strives to find solutions to problems.
• Project Management and delivery: Is target focused and meets deadlines; is punctual and keeps to the schedule; is reliable in finishing tasks.
• Convincing People: Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with constructive outcomes.
• Leading self:  Is able to manage self actively, adapting where necessary within the team and broader context; ensuring they can be relied upon to be consistent in the team and the work

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Role Purpose    

• To maintain client portfolio's through relationships and business retention.

Requirements    

• Tertiary qualification in clinical/medical  field an advantage.
• 4 year experience in the Medical Scheme Administration industry.
• Code 8 drivers licence and own vehicle.
• Experience interacting at a senior level with / in companies an advantage

Duties & Responsibilities    

• Front-line external consultation with service providers.
• Responsible for problem solving at all levels.
• Written and verbal communication at a professional level with individual service providers.
• One-on-one problem solving sessions on-site.
• Build and maintain good relationships with doctors.
• Queries and problems resolved accurately and timeously.
• The year-end process runs smoothly and is facilitated to ensure that doctors are fully aware of all changes and options available to them.
• Daily visits to service providers that are contracted to our scheme/s members.
• Ensure coverage and frequency targets attained on all providers.
• Draw and analyse practice profile statistics and other utilization reports.
• Conduct risk discussion with cost inefficient drs that have been identified to be risk managed.
• Consistently monitor cost effectiveness of all providers and have relevant discussions when & where necessary.
• Enable and reach a financial savings target per year.
• Train doctors and staff on scheme protocols and requirements.
• Drive compliance at provider level.
• Negotiate with and contract service providers onto provider networks.
• Maintain a good understating of areas in order to assist with contracting decisions.
• Bring feedback  from the field back to the business.
• Handle conflict situations at service provider level independently.
• Plan work visit schedule and execute independently.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to doctors and stakeholders.
• Provide regular reports and keep accurate notes about interactions with providers according to overall department targets.
• Provide authoritative, expertise and advice to doctors and stakeholders.
• Build and maintain relationships with doctors (external) stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Constantly strive to improve service delivery to contracted providers.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Represent MMI and act as ambassadors for the company in all/daily  external interactions.
• Continuously develop own expertise in terms of professional and industry knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.

Competencies    

• Business Acumen.
• Client/ Stakeholder Commitment.
• Drive for Results.
• Collaboration.
• Impact and Influence.
• Self-Awareness and Insight

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Role Purpose    

• Drive channel engagement towards the achievement and growth of sales while providingsupport to product house business development managers, business consultants andfinancial advisers.

Requirements    

• Grade 12/NQF4 qualification or equivalent.
• Business related BA or BCom degree.
• 3 to 5 Years' sales and marketing experience in the financial services and/or healthindustry.
• Experience in rewards programs (preferred).
• In depth understanding of channel distribution and sales principles.

Duties & Responsibilities    

• Drive sales of Momentum Multiply products with financial advisers.
• Support Business Consultants and product house business development managers with Momentum Multiply product knowledge and service support.
• Identify specific financial advisers that can grow the Multiply channel sales.
• Initiate and execute training to business consultants, financial advisers, and support staff.
• Foster a deep understanding of the financial advisers and Business Consultants in the relevant channel.
• Engage directly with financial advisers on planned calls and assist Business Consultants on joint calls to drive Multiply product sales.
• Develop action plans and initiatives to drive sales, motivate channel stakeholders and improve performance.
• Illustrate a good understanding of the market dynamics to build trust with potential and current clients.
• Provide input in determining sales targets and activity key performance indicators forrelevant channels, and report on the progression towards these indicators.
• Utilise data and reports to provide insights regarding projected sales, channel performance and sales initiatives.
• Set direction for the relevant channel by creating, implementing, and communicating channel objectives and productivity targets aligned to business objectives.
• Regularly assess channel performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevantanalytics and implement plans for improvement.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Lead all aspects of business development, developing a best practice approach tobusiness development.
• Apply a deep understanding of client and competitive market's needs, contributing to aninnovative and compelling Client Value Proposition that will lead to greater market penetration.
• Positively influence stakeholders' perceptions and decision-making.
• Use business insights to research target markets and prospects, to deepen understandingof the dynamics of the market.
• Develop innovative methods to identify and develop new business opportunities, from internal and external sources.
• Ensure relevant support is provided and delivered and/or done in collaboration with therelevant subject matter experts across relevant Business Areas.
• Analyse, evaluate and enhance new business and market penetration opportunities andperformance, based on feedback and analytics.
• Contribute to developing a compelling and effective channel communication strategy inpartnership with marketing team.
• Communicate the market access and development strategy, plan and operating model to channel and product stakeholders.
• Report monthly on activities, progress and tactics towards achievement of business objectives.
• Participate in relevant industry forums as a means of networking with stakeholders andindustry players, gaining proactive market intelligence and competitor insights about factors that drive and shape the industry.

Competencies    

• Business Acumen.
• Client Commitment.
• Drive for Results.
• Leads change and Innovation.
• Collaboration.
• Impact and Influence.
• Self-awareness and Insight.
• Diversity and Inclusiveness.

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Role Purpose    

• To deliver accurate and efficient pensioner payroll administration and client servicing by ensuring timely annuity payments, thorough reconciliations, and effective query resolution, while maintaining high service standards and compliance with regulatory and operational requirements.

Requirements    
Experience And Qualifications

• Matric or NQF level 4.
• 5 Years' experience in a financial services environment.
• Experience in administering annuity pensioner payroll.
• Experience in the Annuity Administration Environment will be an advantage.
• Employee Benefits experience will be an advantage.
• Advanced Excel skills, i.e., Pivot tables, VLOOKUPs, etc.
• Ability to calculate tax according to SARS requirements.

Duties & Responsibilities    
Technical

• Administering various standalone Retirement Funds.
• Administration of the Annuity business, which includes monthly pension payments and death claims.
• Accurately load and maintain pensioner records, including personal, address, and banking details.
• Complete monthly medical aid reconciliations and balance monthly billing received from the relevant medical aid.
• Maintaining member-level transactions across Benchmark systems.
• Reconcile and balance monthly payroll, including Action Swift/overseas payments, and ensure timely submission for approval.
• Preparing a monthly report for submission of PAYE (EMP201) to be sent to the Tax Valuation team in the business.
• Preparing tax recons, Bi-annual and Annual (EMP501) to be sent to the Tax Valuation team in the business.
• Issuing tax certificates at the end of the tax year - IRP5/IT3(a).
• Death Claims (joint/single life) - Stopping the payments upon the death of a pensioner, requesting necessary documents, and setting up a beneficiary pension (spouse/child) as determined by the rules of the fund.
• Process proof of existence checks via Home Affairs Interface and suspend pensions where required due to outstanding documentation.
• Preparing Admin Reports, Valuation Data, and Year-end Reports.
• Updating the Data Verification Form for accuracy of data or outsourcing purposes.
• Making payments to trustees for attending various meetings for the fund and calculating the percentages of the payment due.
• Ensure audit files are up to date and handle audit queries during the financial year-end process.

Client Services

• Distribute client communication timeously, including pay slips, tax certificates, and increase letters.
• Adhere to internal controls and SLAs (internal and external), ensuring all administrative and reporting tasks are completed accurately and on time.
• Ensure all monthly registers are up to date and follow-up items are actioned.
• Ensure that the call centre service factor remains above 95% by providing clients with efficient service.
• Provide, file, and maintain relevant documentation to ensure easy access and compliance with guidelines.
• Build strong relationships with clients and stakeholders, contributing to a service-oriented culture and ensuring delivery on expectations.
• Identify and recommend improvements to systems, processes, and client service practices to enhance client experience and ensure fair treatment.
• Take ownership of client service requests and ensure timely, effective resolution of all queries, including those received via the call centre and team mailbox.

Team

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Actively participate in and positively influence change initiatives.
• Continuously grow professional, industry, and legislative knowledge to enhance expertise.
• Contribute to innovation by developing, sharing, and implementing new ideas.
• Take ownership of personal career development and learning journey.
• Monitor work items and escalate critical issues timeously to ensure resolution.

Competencies    

• Accountability.
• Attention to detail.
• Written and verbal communication with impact.
• Organisation and planning skills.
• Team player.
• Client obsession.
• Time management.