Jobs at MORE Family Collection

Key Responsibilities:

• Studying wine regions, grape varietals, vinification techniques, and vintage variations. 
• Attending wine tastings and training sessions to deepen knowledge. 
• Familiarizing themselves with the restaurant's wine list and its pairings with menu items. 
• Properly opening and pouring wine bottles 
• Presenting wine to guests, explaining its characteristics and origin 
• Taking wine orders and accurately delivering them to tables 
• Answering guest questions about wine with confidence 
• Monitoring wine stock levels and ensuring proper storage conditions 
• Rotating stock to maintain quality 
• Ordering new wines as needed 
• Assisting with wine list updates and development 
• Preparing wine for special events and private dining 
• Educating other service staff on wine knowledge and pairing recommendations 
• Maintaining cleanliness of wine cellar and glassware 
• Following all beverage service standards and regulations 
• Completing necessary paperwork related to wine inventory and sales 

Qualifications & Skills:

• Passion for wine and a strong desire to learn
• Basic wine knowledge or completion of a wine course
• Excellent customer service skills and ability to interact with guests confidently
• Attention to detail and ability to work under pressure
• Strong communication and interpersonal skills
• Ability to work flexible hours, including evenings and weekends 

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KEY FOCUS AREAS

Scope of Work

• Prepare food to the highest standard in line with the property
  food directive
• Supervising and training of the kitchen staff in line with the property food directive, ensuring food preparation to the highest standard.
• Assist in effective Kitchen Administration as directed to minimize shortages and wastage and effective stock control.
• Assist in performing effective asset management as directed to ensure that all company assets are maintained in the best possible condition.
• To ensure that the section cleanliness and hygiene is of the highest standard.
• Maintain fridges and stores to ensure they are clean and stocked at the correct levels.
• Assist in maintaining constant communication between the Kitchen, Management and Front of House staff.
• Check that meals and functions are set up to standards.
• Staff food control: cost, quality, and quantity.
• Attend meetings when required.

Food & Menu Preparation

• Assist the Executive Chef/Head Chef/Sous Chef in the following tasks:
• Implement menus throughout the different outlets and properties.
• Quality check taste and presentation of dishes to ensure the excellent standard of the food.
• Ensure that portion size and plating of food are controlled to avoid wastage and maintain a high standard.
• Ensure that all food is being prepared to the highest standards.
• Ensure efficient work with the focus on completing the task within the time available and to the standard set.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• Sound knowledge of food preparation and Kitchen hygiene.
• Sound knowledge and understanding of all dietary and religious requirements.
• Good knowledge and understanding of stock procedures and control.
• Good knowledge of product and supply.
• Basic knowledge of planning, budgeting, and departmental administration.
• Basic knowledge of creating, implementing, and maintaining written control documents and training manuals.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

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KEY FOCUS AREAS

Food and Beverage Service

• Welcome guests as they arrive and escort them to their tables.
• Present menus and provide detailed information about menu items, including specials and promotions.
• Accurately take food and drink orders from guests and enter them into the POS system.
• Answer questions about menu items, ingredients, and dietary restrictions.
• Deliver food and drinks to tables in a timely manner.
• Ensure orders are accurate and properly presented.
• Regularly check on guests to ensure satisfaction with their dining experience.
• Address any complaints or concerns promptly and professionally.
• Clear dirty dishes, utensils, and glassware from tables.
• Reset tables for the next guests, ensuring they are clean and properly set.
• Present the bill to guests and process payments using the POS system.
• Handle cash, credit card, and other forms of payment accurately.
• Keep the dining area, service stations, and restrooms clean and organized.
• Always follow health and safety regulations.

General Service and Guest Care

• Collect all information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/Head of Department and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/Head of Department and Management immediately.

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Basic knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.