Waiter at MORE Family Collection

KEY FOCUS AREAS

Food and Beverage Service

• Welcome guests as they arrive and escort them to their tables.
• Present menus and provide detailed information about menu items, including specials and promotions.
• Accurately take food and drink orders from guests and enter them into the POS system.
• Answer questions about menu items, ingredients, and dietary restrictions.
• Deliver food and drinks to tables in a timely manner.
• Ensure orders are accurate and properly presented.
• Regularly check on guests to ensure satisfaction with their dining experience.
• Address any complaints or concerns promptly and professionally.
• Clear dirty dishes, utensils, and glassware from tables.
• Reset tables for the next guests, ensuring they are clean and properly set.
• Present the bill to guests and process payments using the POS system.
• Handle cash, credit card, and other forms of payment accurately.
• Keep the dining area, service stations, and restrooms clean and organized.
• Always follow health and safety regulations.

General Service and Guest Care

• Collect all information available on guests prior to arrival.
• Collect guest information while speaking to guests; inform the Supervisor/Head of Department and Management to record and act on guest preferences.
• Report all guest complaints to your Supervisor/Head of Department and Management immediately.

REQUIREMENTS QUALIFICATIONS AND SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Basic knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and all activities offered.
• Knowledge of all departments/operations of your property.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.