Jobs at Ntice Sourcing Solutions

Job Description

• Are you a client-focused IT professional who thrives on building relationships, leading high-performing teams, and delivering exceptional service? We're seeking an Onsite Team Leader to oversee a team of engineers supporting multiple client environments, ensuring world-class ICT delivery, operational excellence, and client satisfaction
• In this role, you'll act as both a strategic leader and a trusted client partner, managing SLA performance, resolving escalations, and maintaining strong communication between technical teams and business stakeholders.
• This position requires a confident, service-oriented personality with the ability to manage diverse priorities while motivating and developing a skilled technical team

Duties and Responsibilities

• Manage end-to-end onsite service delivery, ensuring SLA compliance, service consistency, and client satisfaction
• Lead, mentor, and develop onsite engineers and team leads, fostering accountability and professional growth
• Serve as the key client interface, building strong, trust-based relationships and providing clear, solution-driven communication
• Oversee resolution of complex technical issues, conducting root cause analysis and implementing preventative measures
• Represent onsite teams in client governance and risk review meetings, presenting operational insights and improvement plans
• Monitor service performance trends, identify recurring issues, and implement process and efficiency improvements
• Collaborate cross-functionally with Service Delivery and Account Managers to identify optimisation and cost-saving opportunities
• Prepare and present operational reports, SLA dashboards, and governance summaries for both internal and client stakeholders
• Promote a culture of professionalism, ownership, and continuous improvement within the onsite service teams

Minimum Requirements:

• Minimum 5 years' experience in IT support roles, with at least 2 years in a leadership or team management position
• Strong understanding of Microsoft 365, networking, and infrastructure fundamentals
• Proven experience managing teams and client escalations within an MSP or ICT service delivery environment
• Confident communicator with excellent interpersonal and presentation skills, capable of engaging with senior stakeholders
• Demonstrated experience in client-facing environments, balancing technical performance with relationship management
• Knowledge of ITIL frameworks and service governance (certification advantageous)
• Experience in risk management, SLA reporting, and operational performance tracking
• Financial and commercial awareness with exposure to budgeting or cost management preferred
• Valid driver's licence and reliable transport required

Working Model

• Hybrid role: a mix of on-site client visits and office-based coordination
• After-hours availability may be required for escalations or governance meetings

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Job Description

• Join a dynamic and fast-growing leader in the FMCG/ apparel industry, where creativity meets innovation. The team requires a Graphic Designer who thrives on bringing imagination to life - delivering products that inspire, excite, and delight. If you're passionate about design, branding, and creating visuals that connect with both children and adults alike, this is the perfect environment to showcase your creativity.

Responsibilities:

• Record and update each step of a project according to requirements and client needs.
• Collaborate with suppliers, licensors, and internal teams to obtain product approvals.
• Design ad-hoc materials for internal and external use as required.
• Photograph and edit images for the company's picture database.
• Think creatively to develop new design concepts, graphics, and layouts.
• Prepare rough drafts, present ideas, and refine designs based on feedback.
• Ensure final designs are approved and meet client expectations.
• Contribute to projects as part of a collaborative team.
• Create showroom graphics and indoor/outdoor signage.
• Develop mock-up samples and manage pre-production and production submissions.

Requirements:

• Ability to work efficiently under pressure and meet tight deadlines.
• Proven experience as a graphic designer with a strong creative portfolio.
• Excellent conceptual, visual, and original design ability.
• Strong communication and presentation skills.
• Proficient in industry-standard design software (InDesign, Illustrator, Photoshop, Dreamweaver, etc.).
• Highly skilled in all aspects of design production.
• Professional approach to time management, costs, and deadlines.
• Positive, proactive attitude and strong problem-solving mindset.
• Cooperative and collaborative team player.

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Job Description

• An ISP specializing in providing INTERNET, VOICE and HOSTING Solutions, is seeking a permanent opportunity for a skilled and experienced Support Technician, based in Umhlanga, Durban.

Duties and Responsibilities:

• Answering support phone calls and emails
• Managing a ticketing system and updating customers until their issues are fully resolved
• Providing remote support and troubleshooting connectivity issues
• Proactive monitoring of connectivity to identify those in need of assistance
• Router and VOIP setup/configuration

Minimum Requirements:

Education:

• A Matric certificate (Grade 12) as a minimum

Knowledge and Skills:

• Must be able to work well within a team environment and manage deadlines
• Previous experience in networking and IT support will be an advantage
• A driver's license and your own vehicle will be an advantage

Remuneration:

• Market related salary based on experience and qualifications