Jobs at NTT Ltd.

Your day at NTT DATA

• The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
• The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
• The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Performs necessary checks, apply monitoring tools and respond to alerts.
• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
• Assists in analyzing, assigning, and escalating support calls.
• Investigates third line support calls assigned and identify the root cause of incidents and problems.
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• Coaches L2 teams for advance technical troubleshooting and behavioral skills.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Relevant certifications include (but not limited to) -

• Microsoft Certified: Azure Architect Expert (AZ-305)
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Azure Administrator (AZ-104)
• VMware certified Professional: Data Centre Virtualization.
• VMware Certified Specialist – Cloud Provider.
• VMware Site Recovery Manager: Install, Configure, Manage.
• AWS Certified: Solutions Architect Associate.
• Veeam Certified Engineer (VMCE).
• Rubrik Certified Systems Administrator.
• Zerto, pure, vxrail.
• Google Cloud Platform (gcp).
• Cisco Networking Qualification an advantage

Required Experience:

• Seasoned Managed Services experience handling complex cross technology infrastructure.
• Seasoned experience required in Engineering function within a medium to large ICT organization.
• Seasoned working knowledge of ITIL processes.
• Seasoned experience working with vendors and/or 3rd parties.

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Your day at NTT DATA

• The Managed Services Engineer (L3) - Linux is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
• Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.
• The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions.
• The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
• This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
• The MS Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Performs necessary checks, apply monitoring tools and respond to alerts.
• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
• Assists in analyzing, assigning, and escalating support calls.
• Investigates third line support calls assigned and identify the root cause of incidents and problems.
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• Coaches L2 teams for advance technical troubleshooting and behavioral skills.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• Red Hat Certified Systems Administrator
• Red Hat Certified Engineer
• SUSE Certified Administrator
• SUSE Certified Engineer
• Linux Professional Institute Certification Path
• Oracle Certified Professional
• Microsoft Certified: Azure Architect Expert.
• AWS Certified: Solutions Architect Associate.
• Google Cloud Platform (gcp)
• Oracle Cloud Infrastructure (oci).
• Oracle Cloud Infrastructure Architect Professional.
• IBM Certified System Administrator

Required Experience:

• Seasoned Managed Services experience handling complex cross technology infrastructure.
• Seasoned experience required in Engineering function within a medium to large ICT organization.
• Seasoned working knowledge of ITIL processes.
• Seasoned experience working with vendors and/or 3rd parties.

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Your day at NTT DATA

• The Software Development Engineer is a seasoned subject matter expert, tasked with participating in designing, developing, and testing software systems, modules, or applications for software enhancements and new products including cloud-based or internet-related tools.
• This role is accountable for participating in detailed design for certain modules/sub-systems, doing prototype for multi-vendor infrastructure, and showcasing it internally or externally to clients.
• This role designs and develops functionality in a micro-services environment working with APIs, telemetry data, and running ML/AI algorithms on it, working with both structured and unstructured data.

What you'll be doing

Key Responsibilities:

• Designs and develops solutions and functionality that drives the growth of business.
• Accountable for writing and testing code.
• Accountable for execution of automated testing.
• Contributes to software deployment.
• Works across multiple teams to deliver software components while working in collaboration with the product team.
• Contributes to the integration and building of solutions through automation and coding, using 3rd party software.
• Creates, crafts and debugs large scale distributed systems.
• Contributes to writing, updating and maintaining the technical program, end-user documentation, and operational procedures.
• Accountable for refactoring code.
• Works across multiple teams to review code written by other developers.
• Performs any other related task as required.

Knowledge and Attributes:

• Excellent understanding of cloud architecture and services in multiple public clouds like AWS, GCP, Microsoft Azure, and Microsoft Office 365.
• Subject matter expert in programming languages such as C/C++, C#, Java, JavaScript, Python, Node.js, libraries and frameworks.
• Seasoned expertise of data structures, algorithms, and software design with strong analytical and debugging skills.
• Seasoned knowledge of micro services-based software architecture and experience with API product development.
• Seasoned expertise in SQL and no-SQL data stores including Elasticsearch, MongoDB, Cassandra.
• Seasoned understanding of container run time (Kubernetes, Docker, LXC/LXD).
• Seasoned proficiency with agile, lean practices and believes in test-driven development.
• Possess a can-do attitude and one that takes initiative.
• Excellent ability to work well in a diverse team with different backgrounds and experience levels.
• Excellent ability to thrive in a dynamic, fast-paced environment.
• Seasoned proficiency with CI/CD concepts and tools.
• Seasoned proficiency with cloud-based infrastructure and deployments.
• Excellent attention to detail.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science, Engineering or a related field.
• Microsoft Certified Azure Fundamentals preferred.
• Relevant agile certifications preferred.

Required Experience:

• Seasoned experience working with geo-distributed teams through innovation, bootstrapping, pilot, and production phases with multiple stakeholders to the highest levels of quality and performance
• Seasoned experience with tools across full software delivery lifecycle, for example, IDE, source control, CI, test, mocking, work tracking, defect management.
• Seasoned experience in Agile and Lean methodologies, Continuous Delivery / DevOps, Analytics / data-driven processes.
• Seasoned proficiency in working with large data sets and ability to apply proper ML/AI algorithms.
• Seasoned experience in developing micro-services and RESTful APIs.
• Seasoned experience in software development.

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Your day at NTT DATA

• The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
• Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
• The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
• The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
• This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Relevant certifications include:
  • A+ Certification
  • N+ Certification
  • Microsoft Suite (OS, Office, OneDrive, Teams, D365)
  • ITIL Certification an advantage not a must
  • Laptop and Desktop Certifications / Experience
• Network hands on experience

Required Experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

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Your day at NTT DATA

• The Senior Security Technical Architect is an advanced subject matter expert, responsible for designing robust security architectures for our systems, applications, and infrastructure. collaborate with cross-functional teams to ensure that technology solutions are secure, compliant, and aligned with industry best practices.
• Expertise will be crucial in protecting sensitive data, mitigating risks, and maintaining the confidentiality, integrity, and availability of organization systems is crucial for this role.

What you'll be doing

Key Responsibilities:

• Designs and develops complex and comprehensive security architectures for our systems, applications, and infrastructure, considering both current and future needs.
• Viewed as a trusted technical advisor to the client.
• Collaborates with stakeholders, including developers, engineers, and project managers, to integrate security requirements into the system design and development lifecycle.
• Provide pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current security capabilities.
• Provides guidance and expertise in secure coding practices, network security, identity and access management, data protection, and other security domains.
• Evaluates and selects security technologies, tools, and frameworks to support our security architecture
• Ensures technical solutions will accomplish the client's objectives
• Defines and applies security policies, standards, and procedures to ensure compliance with industry regulations and best practices.
• Leads incident response activities, including identification, containment, eradication, and recovery, in coordination with the incident response team.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Assists with the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• May be accountable through team for delivery of tactical business targets.
• Work is reviewed upon completion and is consistent with departmental objectives.
• Demonstrate advanced client engagement skills.
• Advanced understanding of the vendor’s products business and technology positioning.
• Advanced analytical and problem-solving skills, with the ability to assess risks, analyze complex security issues, and propose effective solutions.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Advanced product knowledge integrated with technology understanding.
• Advanced knowledge of security domains, including network security, application security, cloud security, data protection, identity and access management, cryptography, and secure coding practices.
• Advanced proficiency in enterprise architecture principles, frameworks (such as TOGAF), and architectural patterns for designing secure and scalable systems.
• Advanced understanding of security regulations, standards, and frameworks (such as ISO 27001, NIST, PCI DSS) and their practical application Basic understanding of key vendor subscription models such as Cisco EA 3.0 & Cisco Smart Licensing Model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.
• Experience with Key Security Vendors solutions such as Cisco, Checkpoint, Palo Alto, Fortinet, ZScaler, F5, and Cyberark

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevSec, DevNet
• SAFe Scaled Agile certification advantageous.
• Related Vendor product, sales and technology certifications is a must

Required Experience:

• Advanced professional technical experience within a large scale (preferably multi-national) technology services environment.
• Advanced experience as a Security Technical Architect or a similar role, designing and implementing security architectures for complex systems and applications.
• Advanced demonstrable experience in a professional technical role
• Advanced experience with security technologies and tools, such as firewalls, intrusion detection/prevention systems, SIEM, vulnerability scanners, and secure coding analysis tools.
• Advanced experience in project management methodologies.

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Your day at NTT DATA

• The Senior Networking Technical Architect is an advanced subject matter expert, primarily responsible for interpreting business requirements into a technical network solutions framework and to provide technology roadmaps governed by strategic direction, business requirements as well as resourcing and financial constraints.
• This role specifies and designs solutions based on their technical expertise within the technology / domain focus area. This will include the ability to design the physical domain from the communications layer to networking protocols, network gear, interconnects, hardware for all services (apps, web, database, storage and HA/DR) and all cloud services for hybrid solutions.

What you'll be doing

Key Responsibilities:

• Analyzes, develops and recommends long-term strategic plans to ensure network capacity meets current and future network requirements.
• Viewed as a trusted technical advisor to the client.
• Responsible for solution design, business development, and transition of projects from presales to delivery and sales support.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current network and system capabilities.
• Ensures technical solutions will accomplish the client's objectives
• Work with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Provides recommendations on the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• Advanced understanding of the vendor’s products business and technology positioning.
• Ability to collaborate and communicate effectively with team members, contributing to their success
• Thorough product knowledge integrated with technology understanding.
• Advanced understanding of network protocols, topologies and security.
• Advanced understanding of routing and switching, wireless networks, SD-WAN, Data Center Networking (DCN), and IP addressing.
• Advanced knowledge and expertise in key Networking Vendors Solution such as Cisco Networking, HP Aruba Networking, Juniper Networking, Palo Alto Networking, Arista or other similar Vendor solutions.
• Advanced knowledge and expertise in key Intent-Base Networking Solution through controller such as Cisco Catalyst Center (DNA Center), Cisco ACI, Juniper Apstra, or other similar controller-based solutions.
• Advanced understanding of internet of things, big data, network management, quality of service, virtualization, cloud computing and big data.
• Advanced understanding of key vendor subscription models such as Cisco EA 3.0 and Cisco Smart Licensing model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevNet
• SAFe Scaled Agile certification advantageous.
• Relevant Vendor product, sales and/or technology certifications is a must.

Required Experience:

• Advanced demonstrable professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large scale (preferably multi-national) technology services environment.
• Advanced network management experience, including fault and performance management systems.
• Advanced experience in project management methodologies.

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Your day at NTT DATA

• The Senior CX Sales Specialist is a subject matter expert and is a quota-bearing sales person. The purpose of this role is to primarily pursue, and land qualified leads identified by the sales specialist, vendor partners and client management team.
• The Senior CX Sales Specialist identifies new opportunities from a selection of new and existing accounts, and presents solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their needs. This role works directly with clients at a variety of levels, as well as internal subject matter experts.
• A substantial amount of time is spent on engaged selling or supporting the sales process. This role contributes to the pre-sales process by working with pre-sales architects to create the best solution design for the client, as well as building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories.

What you'll be doing

Key Responsibilities:

• Asserts subject matter expertise in multiple domains or solutions sets specifically in cloud base contact centre solutions such as Amazon Connect, Genesys and NICE as well as CRM technologies such as Salesforce.
• Supports the closure of sales based on solution domain knowledge.
• Asserts a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients based on their unique requirements.
• Maintains awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market.
• Contributes to the knowledge base of the company's solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams.
• Owns the client relationship and continuously build a professional relationship within assigned accounts.
• Works with relevant technology vendors and ensures a deep understanding of their solutions and how they can contribute to our own solutions set.
• Engages and interacts with clients to uncover and understand client business goals.
• Articulates the solution/deliverables that the client requires, as opposed to the products that they need to buy.
• Prepares and conducts client workshops and presentations and establishes relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets.
• Uses understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need.
• Identifies and acts on new sales opportunities within an account and work with the sales teams to drive them to closure.
• Pursues and lands qualified leads identified by the client managers and other lead generation sources.
• Executes on the sales strategy and supports the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
• Discovers, forecasts, and runs opportunities in the medium and long-term.
• Identifies, assesses and highlights client risks that could prove detrimental to the client’s organization and credibility.
• Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
• Develops and implements an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders.
• Can effectively identify as well as develop, upsell and cross sell opportunities within existing clients.

Knowledge and Attributes:

• Advanced demonstrated success in achieving and exceeding sales and financial goals.
• Advanced in developing and encouraging meaningful customer relationships up to senior leadership level.
• Advanced proficiency in delivering engaging sales presentations.
• Advanced proficiency in team selling approach.
• Advanced knowledge of competitors and ability to apply competing successful sales strategies.
• Ability to define sales strategy coupled with seasoned sales solution capabilities.
• Client-centric approach with ability to understand customer problems and find best-fit solutions.
• Flexible to adapt quickly to short, new missions or urgent deadlines.
• Advanced negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
• Close attention to maintaining up to date, accurate sales forecast and close plans.
• Advanced business acumen.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in information technology/systems or sales or a related field.
• SPIN and / or Solution Selling certification(s) preferred.
• Relevant technology and vendor certification(s) preferred.

Required Experience:

• Advanced sales experience in a technology or services environment specifically in contact centre, CRM and/or cloud based solutions.
• Advanced demonstrable experience of solution-based selling with a proven track record of sales over-achievement.
• Advanced demonstrable experience in selling complex solutions and services to C-Level clients.
• Advanced experience in resolving a wide range of issues in creative ways to meet targets and objectives.
• Advanced experience in networking with senior internal and external people in the specialist area of expertise.
• Experience in selling and partnering with AWS and Salesforce highly desirable
• Track record in managing and selling to large enterprises as well as working with international teams

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Your day at NTT DATA

• The Senior Data Centre Technical Architect is an advanced accountable for designing and implementing the infrastructure and systems of a data center, including physical & virtual servers, storage systems, networking equipment, hyperconverged infrastructure & hyperscale cloud (AWS, Azure, GCP) power and cooling systems, and physical security measures, collaborating with cross-functional teams to understand business requirements and translating them into efficient and reliable data center solutions as part of the pre-sales process.

What you'll be doing

Key Responsibilities:

• Designs and architects the infrastructure of data center, including physical & virtual servers, storage systems, networking equipment, hyperconverged infrastructure & hyperscale cloud (AWS, Azure, GCP) power and cooling systems, and physical security measures.
• Evaluates and recommends complex data center services, aligning them with business requirements and ensuring security and compliance.
• Analyzes, develops and recommends long-term strategic plans to ensure data center meets current and future requirements.
• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of collaborative solutions.
• Develops and implements network architectures, ensuring optimal performance, scalability, and security.
• Designs and optimizes virtualized environments using technologies such as VMware, Hyper-V, KVM, hyperscale cloud (AWS, Azure, GCP)
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current data center capabilities.
• Ensures technical solutions will accomplish the client's objectives.
• Works with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Provides recommendations on the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Creates comprehensive technical documentation, including network diagrams, system configurations, and standard operating procedures (SOPs).
• Responsible for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• Good understanding of the vendor’s products business and technology positioning.
• Advanced knowledge of data center infrastructure components, networking technologies, virtualization, and cloud computing platforms.
• Advanced understanding of data center security principles, compliance standards, and best practices.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Advanced product knowledge integrated with technology understanding.
• Advanced understanding network protocols, topologies and security.
• Advanced proficiency in designing and implementing network architectures, including LAN, WAN, and virtual networking technologies.
• Advanced knowledge of routing, switching, firewalls, load balancing, and network security is important.
• Advanced expertise in server and storage technologies such as virtualization, blade servers, storage area networks (SAN), network-attached storage (NAS), and data backup and recovery systems.
• Advanced familiarity with cloud computing platforms and services, including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS).
• Advanced knowledge and expertise in key Data Center vendors solution such as Cisco Data Center Compute & Storage Solution, Dell Technology, HPE, Broadcom, or other similar vendor solutions.
• Advanced knowledge of cloud architecture, deployment models, and security considerations is crucial.
• Advanced understanding how to design and optimize virtualized environments for performance, scalability, and reliability is essential.
• Advanced knowledge of data center security principles and best practices, including physical security measures, network security, access controls, and vulnerability management.
• Understanding compliance standards such as PCI DSS or HIPAA.
• Advanced understanding of key vendor subscription models such as Cisco EA 3.0 and Cisco Smart Licensing model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevNet, DevSec
• SAFe Scaled Agile certification advantageous.
• Related Vendor product, sales and technology certifications is a must.

Required Experience:

• Advanced demonstrable professional technical experience within a large scale (preferably multi-national) technology services environment.
• Advanced experience with virtualization technologies like such as VMware, Hyper-V, KVM, hyperscale cloud (AWS, Azure, GCP) & hyperconverged infrastructure.
• Advanced experience as a Data Centre Technical Architect or similar role, designing and implementing data center infrastructure solutions.
• Advanced experience in project management methodologies advantageous.

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Your day at NTT DATA

• The Senior Collaboration Technical Architect is an advanced subject matter expert, responsible for playing a central role in designing and may be required to implement collaborative solutions that foster effective communication, information sharing, and teamwork as part of the pre-sales function.
• This role works closely with business users, IT teams, and executive management to understand business requirements, translate them into technical designs, ready for implementation as collaboration platforms and tools.

What you'll be doing

Key Responsibilities:

• Designs and architects collaborative solutions that align with business objectives, taking into consideration scalability, security, and performance requirements.
• Collaborates with stakeholders to gather business requirements, understand their collaboration needs, and propose appropriate technical solutions.
• Assesses and recommends collaboration platforms and tools that best fit the organization's requirements and objectives.
• Develops and maintains technical documentation, including solution architecture diagrams, design specifications, and implementation plans.
• Analyzes, develops and recommends long-term strategic plans to ensure collaboration tools meets current and future requirements.
• Viewed as a trusted technical advisor to the client and provide technical guidance to development teams during the implementation of collaborative solutions.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current collaboration capabilities.
• Ensures technical solutions will accomplish the client's objectives.
• Works with internal stakeholders to produce a technical specification for the custom development and systems integration requirements for the solution.
• Develops or produces the technical design document to match the solution design specifications.
• Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.
• Makes recommendations for the determination of outsourcing, product pricing and collaborates with others to develop an implementation solution.
• Integrate collaboration platforms with existing enterprise systems, ensuring seamless data exchange and interoperability.
• Accountable for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals and maintain visibility of forecasting and sales pipeline in order to influence potential deals.
• Manages client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC.
• Ensures compliance with data privacy regulations, industry standards, and organizational security policies in the design and implementation of collaboration solutions.
• On all assigned engagements, owns the proposed solution and transitions the build / implementation to the delivery team.
• Specifically relating to opportunity pursuit this role will evaluate each opportunity for alignment with organizational capabilities and business policy, prepare the executive summary that outlines all of the information gathered from the client in regard to their needs, as understood, document the proposed technology solution, document the statement of work along with all labor requirements, work with the relevant internal stakeholders to prepare the pricing format that will be supplied to the customer, perform the actual solution design and prepare a parts list outlining equipment to be provided, develop and manage a proof-of-concept as such may be required, engage all technical resources required for an accurate solution design, prepare a network diagram outlining the proposed solution, document all deliverables and what constitutes a successful completion, review the final parts list as supplied and submit all information to the applicable bid team for final assembly, verify the proposal’s accuracy and sign off on the final documents to be presented to the client, assist during the final presentation to the client as appropriate.

Knowledge and Attributes:

• Advanced client engagement skills coupled with advance technical consulting ability.
• Advanced understanding of the vendor’s products business and technology positioning.
• Advanced knowledge and expertise in collaboration platforms such as Microsoft SharePoint, Microsoft Teams, Cisco Webex, Google Workspace, or similar tools.
• Advanced knowledge and expertise in Contact Center (CC) & CX platforms such as Cisco CC/UC & Voice, Genesys PureCloud, NICE CXone, Amazon Connect, or similar tools.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Advanced product knowledge integrated with technology understanding.
• Advanced understanding network protocols, topologies and security.
• Advanced understanding of system and software architecture principles, design patterns, and best practices.
• Advanced troubleshooting and problem-solving skills to identify and resolve technical issues.
• Advanced familiarity with security best practices, data privacy regulations, and compliance requirements.
• Advanced understanding of how collaboration platforms integrate with other enterprise systems (such as Active Directory, ERP systems, CRM systems, etc.) is important.
• Advanced knowledge of APIs, web services, and data exchange protocols will enable seamless integration between collaboration tools and existing infrastructure.
• Advanced understanding user access controls, encryption, data loss prevention, and other security measures is crucial.
• Advanced understanding of key vendor subscription models such as Cisco EA 3.0 and Cisco Smart Licensing model.
• Advanced ability to use vendor's available CPQ tools such as Cisco CCW and others.

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Software and programming languages, for example, DevNet
• SAFe Scaled Agile certification advantageous.
• Related Vendor product, sales and technology certifications is a must.

Required Experience:

• Advanced professional technical experience within a large scale (preferably multi-national) technology services environment.
• Advanced experience as a Collaboration Technical Architect or a similar role, designing enterprise-level network solutions.
• Advanced experience with integration and interoperability between collaboration platforms and other enterprise systems.
• Advanced experience in project management methodologies advantageous.

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Your day at NTT DATA

• The Collboration Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients.
• The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity.
• The Collaboration Managed Services Engineer -LINUX (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required.

What you'll be doing

Responsibilities:

• Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed.
• Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem.
• Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
• Communicates with other teams and clients for extending support.
• Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
• Supports, tracks, and documents change implementation.
• Provides timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams.
• Performs quality audits, covering process, service experience, ticket updates, etc. as required.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record
• Deep technical skills in relevant functions.
• Excellent client service orientation and passion for achieving or exceeding expectations.
• Excellent written and verbal communication skills.
• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey.
• Additional skills proficiency such as (but not limited to) –
  • Experience with web servers and application servers (Apache, Nginx, Squid, Tomcat, Websphere, WebLogic, JBoss/Wildfly, Hybris).
  • Install, configure, and maintain various database systems including MySQL, Oracle DB, SQL Server, MongoDB, SAP ASE (Adaptive Server Enterprise)/Sybase, SAP Hana, IBM DB2, IBM DB2/400, SAP MaxDB, Redis, and Postgres.
  • Perform regular database backups, recovery, and disaster recovery planning.
  • Optimize database performance through tuning and indexing.
  • Ensure data integrity and security across all database systems.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work independently and as part of a team.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCIE Certification or equivalent.
• Certifications in Linux (e.g., RHCE, CompTIA Linux+).

Required Experience:

• Advanced Managed Services experience.
• Proven experience as a Linux Systems Administrator or similar senior role.
• Strong knowledge of Linux operating systems and command-line tools.
• Familiarity with OpenLDAP and directory services.
• Advanced knowledge and experience in ticketing tools, preferably Service Now.
• Worked in multiple large Global Enterprise client outsourcing projects.
• Advanced vendor management experience.
• Track record of effective shift left work management skills (moving work to junior levels).
• Advanced experience and understanding of the IT industry and standards for IT service management.

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Your day at NTT DATA

• The Senior Director, Regulatory Compliance is a senior leadership role that plays a critical role in ensuring that the organization complies with relevant laws, regulations, and industry standards.
• This role is vital for ensuring that the organization operates within the bounds of applicable laws and regulations, whilst safeguarding the organization's reputation, minimizing legal risks, and promoting ethical conduct in the rapidly evolving IT industry.
• This role provides leadership and management of Regulatory Compliance professionals, fostering a collaborative and innovative team culture focused on achieving operational excellence.

What you'll be doing

Key Responsibilities:

• Develops and oversees the implementation of a comprehensive regulatory compliance strategy aligned with global and regional laws and regulations relevant to the IT industry.
• Oversees the creation and updating of compliance policies, procedures, and guidelines to ensure adherence to legal and regulatory requirements.
• Ensures the establishment of monitoring processes to track compliance with laws, regulations, and industry standards and regularly reviews and assesses the effectiveness of compliance programs.
• Identifies potential compliance risks and vulnerabilities and oversees the development of mitigation plans to address them and oversees internal and external audits related to regulatory compliance.
• Oversees the development and delivery of compliance training programs for employees to raise awareness and ensure understanding of compliance standards and requirements.
• Oversees the management and promotion of ethical conduct throughout the organization and ensures set up of whistleblower programs and channels for reporting unethical behavior.
• Oversees compliance with data protection and privacy regulations (e.g., GDPR, CCPA), including data handling, consent management, and data breach notification procedures.
• Reviews and assesses contracts, agreements, and partnerships for compliance with legal and regulatory obligations and acts as the point of contact for regulatory agencies and authorities.
• Develops and manages incident response plans for compliance-related breaches or violations, including corrective actions.
• Oversees the management of regulatory compliance policy, principles and procedures in order to ensure proactive regulatory compliance practices.
• Ensures the management and coordination of on-going preparation, testing and monitoring of compliance with government regulations.
• Observes trends on emerging regulatory compliance issues and review compliance documentation and contractual provisions concerning non-compliance issues.
• Coaches, mentors and develops team of regulatory compliance professionals to ensure the efficient operation of the regulatory compliance function.
• Monitors changes to relevant legislation, governance codes and the regulatory environment to ensure compliance.

Knowledge and Attributes:

• Excellent legal expertise of relevant laws and regulations, including data protection, antitrust, export controls, and industry-specific regulations that impact the IT sector.
• Excellent understanding of international regulatory environments and experience with compliance on a global scale.
• Excellent leadership skills to manage compliance teams and initiatives.
• Excellent communication and interpersonal skills to engage with senior leadership/executives, regulatory agencies, and external stakeholders.
• Ability to analyze complex regulatory issues, assess risks, and develop effective compliance strategies.
• High ethical standards and integrity, with a commitment to fostering a culture of compliance and ethics.
• Excellent proficiency in project management methodologies to oversee compliance initiatives and programs.
• Excellent proficiency in compliance auditing, reporting, and documentation.
• Excellent ability to influence and negotiate with good strategic understanding.
• Excellent ability to work in high-pressure situations to get things done.
• Ability to establish and manage processes and practices through collaboration and the understanding of business.
• Demonstrate high levels of integrity and professionalism.
• Proactive approach with excellent attention to detail and planning and organizational skills

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in law, business, compliance, or a related field.
• Master's degree or Juris Doctor (JD) can be beneficial.
• Relevant certifications in compliance, such as Certified Compliance and Ethics Professional (CCEP), Certified Information Systems Security Professional (CISSP), or Certified Regulatory Compliance Manager (CRCM).

Required Experience:

• Significantly vast knowledge of relevant laws and regulations, including data protection laws, antitrust regulations, export controls, and industry-specific regulations.
• Significantly vast experience in compliance, legal, or regulatory roles within the IT industry or a related field.
• Significantly vast experience with compliance auditing, reporting, and documentation.
• Significantly vast demonstrated success in setting strategic direction, driving change, and achieving business performance goals at a senior leadership level.
• Significantly vast experience working within a global matrixed organization, preferably within the IT services industry.
• Significantly vast experience working in a leadership type role(s) within a regulatory compliance or similar environments.

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Your day at NTT DATA

• We are seeking a highly experienced and proactive Smart Manufacturing and Industry 4.0 Solutions Subject Matter Expert (SME) to join our team.
• The ideal candidate will have a strong background in the manufacturing industry, with at least 15 years of total experience and 5+ years of experience in enabling digital transformation in Smart Manufacturing and Industry 4.0 areas. This role requires a strategic thinker with excellent communication, interpersonal, and business development skills.

What you'll be doing

Key Responsibilities:

• Proactive Business Development: Lead business development, presales, and solutioning efforts on industry domain topics in manufacturing.
• Sales and Account Engagement: Regularly engage with sales and account teams to promote business development.
• Industry Focus Areas: Define and develop industry focus areas, offerings, and solutions for manufacturing in alignment with strategic account needs and industry trends.
• Technology and Consulting Collaboration: Work actively with technology and consulting practices to create industry-specific offerings and solutions.
• Industry Ecosystem: Establish an industry ecosystem in partnership with ISVs, hyperscalers, and other technology and service partners.
• Analyst and Advisor Engagement: Lead industry analyst and advisor engagement and support marketing initiatives on industry topics.

Required Skills and Qualifications:

• Experience: At least 15 years of total experience, with 5+ years in digital transformation in Smart Manufacturing and Industry 4.0.
• Manufacturing Expertise: Strong experience in the manufacturing industry, including IoT and Big Data Analytics.
• Industry Trends: Well-versed in prevailing trends in manufacturing.
• Strategic Development: Experience in defining industry focus areas, creating industry offerings, and go-to-market (GTM) solutions in manufacturing.
• Communication Skills: Excellent communication, interpersonal, research, and analytical skills.
• Business Development: Proven success in presales, solutioning, and consultative business development.
• Proactive and Self-Starter: Ability to multi-task and drive strategic conversations with business stakeholders and C-level executives.
• Technology Understanding: Strong understanding of technology and its applications to solve industry and lines of business transformation.
• Strategic Execution: Ability to devise and execute upon a strategy.

Preferred Qualifications:

• Leadership: Demonstrated success in winning large transformation deals in industry domain areas.
• Innovation: Ability to drive innovation and strategic conversations with key stakeholders.

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Your day at NTT DATA

• We are building software to support our clients managed cloud infrastructure. 
 
• We are seeking a talented and motivated Software Engineer with a strong background in Python web frameworks and experience of Event driven architecture (e.g. Azure Service Bus, Apache Kafka or an equivalent message broker) to join our development team. As a Software Engineer you will play a pivotal role in enhancing our existing services as well as developing new microservices from the ground up all of which are deployed in Azure. 
•  If you are passionate about technology, cloud infrastructure and building exceptional, scalable software solutions we want to hear from you. 

What you'll be doing

Experience Required: 

• Bachelor's degree or equivalent in Software Engineering. 
• 5+ years of Python development experience. 
• Expertise in web frameworks such as FastAPI and Django, along with building and consuming RESTful web APIs. 
• Experience working with Event Driven Architecture using Azure Service Bus, Apache Kafka and Azure Functions. 
• Strong understanding of Agile methodologies, code reviewing, version control, and continuous integration practices. 
• Knowledge of non-relational databases such as MongoDB or Cosmos. 
• Proficient in a source control system like GitHub. 
• Solid understanding of unit and integration testing. 
• Working knowledge of Azure cloud infrastructure and proficient in the Azure Portal. 
• Familiar with containerization technologies, Docker and Kubernetes. 
• Good communication and collaboration abilities. 
• Can design new features from the ground-up, can take ownership of tasks and drive them to completion. 
• Stays updated on emerging technologies and industry best practices. 
• A solution-oriented mindset with a passion for sharing ideas. 

Desirable Skills: 

• GitHub Workflows 
• Atlassian Confluence and Jira. 
• Deploying infrastructure as code using Terraform. 
• Familiar with ServiceNow. 
• Azure Certification. 
• Other cloud platforms such as AWS or GCP. 
• Monitoring Tools like Azure Application Insights. 
• Experience Mentoring and guiding junior developers. 
• Comfortable presenting and demoing. 
• Familiarity with ArgoCD.