Jobs at Orion Hotels & Resorts

Job Description

We are seeking a highly motivated and experienced National Sales Manager to lead our Hotel Sales team and drive revenue growth.  The ideal candidate will have a proven track record of success in sales management, strong leadership skills, and a strategic mindset.

Key Responsibilities:

• Develop and execute a strategic sales plan to achieve revenue targets and expand market share.
• Lead, mentor, and motivate a team of sales professionals to meet and exceed sales goals and targets.
• Implement sales strategies and initiatives to drive new business development and increase customer retention.
• Collaborate with cross-functional teams to align sales efforts with overall business objectives.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Build and maintain strong relationships with key customers and partners.
• Monitor and report on sales performance metrics to track progress and inform strategic decision-making.

Qualifications:

• Grade 12 or equivalent qualification.
• A tertiary qualification in Business, Marketing, or related field would be an added advantage.
• Minimum of 5 years of experience in Sales management, preferably in a Hospitality environment.
• Proven track record of exceeding sales targets and driving revenue growth.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and negotiation skills.
• Strategic thinker with the ability to analyze data and make informed decisions.
• Proficiency in CRM software and sales analytics tools.
• Willingness to travel as needed

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Job Description

• The Central Reservationist is responsible for assisting customers with bookings for accommodation, conferences, weddings & other events, providing information about services and facilities, and processing reservations accurately and efficiently.  The ideal candidate will have strong customer service skills, excellent communication abilities, and the ability to multi-task in a fast-paced environment.

Key Responsibilities:

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
• Providing information about room availability, rates, and hotel amenities.
• Processing reservations accurately on the system.
• Assisting guests with special requests and accommodations.
• Dealing with any customer complaints or issues promptly and escalating, as needed.
• Coordinating with other departments to ensure that guest needs are met.
• Maintaining up-to-date knowledge of hotel services and promotions.
• Following up with guests to confirm reservations and providing additional information, as needed.
• Assisting in managing room inventory and maximizing occupancy rates.
• Adhering to all company policies and procedures.

Qualifications:

• Grade 12 or equivalent qualification.
• At least 2 years of experience in a customer service role, preferably in the hospitality industry.
• Knowledge of a Hotel Management System (CRS) system such as Protel, Opera, Fidelio etc. will be an added advantage.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to work well within a team.
• Must be proficient in Microsoft Office.
• Ability to work under pressure and meet deadlines.