Jobs at Oxford University Press Southern Africa

• The Digital Customer Success Co-Ordinator will be responsible for account management, first-and-second line query support and administrative tasks across the customer success journey in its entirety. In addition, the successful candidate will need to provide training, be a CRM and process enthusiast, actively engaged with internal and external stakeholders, striving toward continuous improvement and digital product market share.
• The Digital Customer Success Co-Ordinator will be reporting to the Sales Enablement Manager. This post is based at Goodwood.

Principal Accountabilities:

Customer Relations Management

• Build trusted advisory relationships with digital product and platform customers and key stakeholders to fully understand the customer’s business strategy and success metrics.
• Be an advocate for OUP digital product and platform customers to ensure they get the most value from our service and product usage.

Customer success journey mapping

• Plan, manage and track the onboarding, adoption, support and retention processes for multiple digital products and platforms.  
• Monitor the digital customer journey through trials and sales and suggest continuous improvements.

Cross-functional engagement

• Communicate with internal stakeholders, including Product, Sales, Marketing, and Customer Services to ensure a positive experience at all stages of the customer journey.
• Collaborate with the Sales and Marketing teams to suggest opportunities and strategies to convert leads and retain, or cross-sell and up-sell digital products and platforms.

Sales technology tools administration

• Assist the Sales team by helping with general Salesforce and other sales technology administration, including data analysis and reporting. 

Training

• Provide in-person, face-to-face and virtual training to the Sales team to use Salesforce and other sales technology effectively in line with specific requests and general business tasks

Strategy and problem solving

• Drive continuous use of Salesforce and other sales technology in line with Sales’ best practice and processes.
• Contribute to Salesforce and other sales technology future-facing changes and improvements.

E-vendor query support and management

• Be the first point of contact for our e-vendor queries to manage requests internally and ensure that requests are actioned.

Requirements
 Qualifications and Experience:

• A NQF 5 certificate or Diploma in Sales, Marketing or Education
• Minimum of 2 years’ experience working with digital products and platforms, and related customer support. Experience working with digital educational resources advantageous.
• Minimum of 2 years’ experience in managing customer relationships and CRM systems. Salesforce experience advantageous.
• Minimum of 2 years’ experience in creating and managing digital customer success processes and resources
• Proven experience in managing complex projects
• Knowledge of the South African schools, HE & TVET markets advantageous

Attributes:

• Action and delivery oriented
• Highly analytical and detail oriented
• Proven track record of being innovative and solutions-focused
• Excellent planning and organising skills
• Researching, reporting and presentation skills across various levels and stakeholders
• Displays ethical behaviour

Oxford Offers the following:

• Remuneration will be commensurate with experience
• Pension and medical aid benefits
• Statutory leave
• Training opportunities
• Engaging work in a rewarding and ethical environment. 
   

go to method of application »

• This internship is designed to provide practical work experience to students who are in their final year of study (2025), or to recent graduates who have completed their qualifications and are seeking workplace exposure. The successful candidate will be offered a 12-month internship contract, starting on the 02 February 2026 and ending 31 January 2027.

This post is based in Goodwood, Cape Town.

Principal Accountabilities:

• Pre and post-sale digital support
• Onboarding of customers
• Digital training (internal staff)
• Planning and execution of virtual workshops and webinars
• Virtual selling
• Management of digital 3rd parties
• Data management
• Qualifying leads for new business
• Following up with customers telephonically to convert open quotations

Requirements
Qualifications and Experience:

• A diploma or degree Sales, Marketing, Education or in a relevant field
• Computer literacy – Word, Excel, PowerPoint
• South African citizen
• Access to reliable transport 

Attributes:

• Analytical skills
• Problem solving
• Attention to details
• Knowledge of Salesforce and other technologies an added advantage
• Excel and other data analysis tools

go to method of application »

• This internship is designed to provide practical work experience to students who are in their final year of study (2025), or to recent graduates who have completed their qualifications and are seeking workplace exposure. The successful candidate will be offered a 12-month internship contract, starting on the 02 February 2026 and ending 31 January 2027.
• The Sales Enablement Intern will support the Sales Enablement team by managing and analysing campaign and project data, generating insightful reports, and assisting in the execution and tracking of sales initiatives. This role is ideal for a data-driven individual with a passion for visual storytelling and project co-ordination.

This post is based in Goodwood, Cape Town.

Principal Accountabilities:

Data Management

• Collect, clean, and analyse data while creating and maintaining dashboards (in Salesforce, Power BI and Excel).

Data Analysis

• Identify trends and insights to support strategic decision-making.

Project Management

• Work cross-functionally and assist in planning, tracking, and executing sales campaigns and enablement projects within project timelines

Reporting

• Develop post-campaign and post-project visualisation reports that communicate performance and insights effectively

Enablement Support

• Support the broader sales team through implementation of the Sales strategy

Requirements
Qualifications and Experience:

• A degree in Information Systems/Computer Science/Data Analytics/Project Management
• South African citizen
• Access to reliable transport

Attributes:

• Strong analytical and problem-solving skills
• Experience with project management tools
• Ability to communicate data insights visually and verbally
• Attention to detail and organizational skills
• Computer literate – Word, Excel, PowerPoint
• Collaboration: Working with internal and external teams
• Initiative: Foster new ideas and solutions to projects and processes
• Resilience: Ability to work under pressure and meet tight deadlines
• Analytical thinking: Being able to analyze interpret data
• Ability and willingness to learn: Have an open mindset and attitude to learn

go to method of application »

• This internship is designed to provide practical work experience to students who are in their final year of study (2025), or to recent graduates who have completed their qualifications and are seeking workplace exposure.The successful candidate will be offered a 12-month internship contract, starting on the 02 February 2026 and ending 31 January 2027.

This post is based in Goodwood, Cape Town.

Principal Accountabilities:

• Publishing end-to-end processes for dictionaries
• Editing and proofreading principles
• Book design and production
• Project management and scheduling
• Budget management
• Commissioning freelancers, contracts, rates
• Artwork sourcing (photographs and illustrations) if applicable
• The use of specialised technical systems, such as dictionary workbench software and corpus software to produce dictionaries and related datasets

Requirements
Qualifications and Experience:

• Humanities BA degree/diploma
• South African citizen
• Access to reliable transport
• Computer literate in Microsoft Product suite

 Attributes:

• Ability and willingness to learn: Have an open mindset and attitude to learn
• Collaboration: Working with internal and external teams
• Initiative: Foster new ideas and solutions to projects and processes
• Resilience: Ability to work under pressure and meet tight deadlines
• Analytical thinking: Being able to analyze data
   

go to method of application »

• This internship is designed to provide practical work experience to students who are in their final year of study (2025), or to recent graduates who have completed their qualifications and are seeking workplace exposure. The successful candidate will be offered a 12-month internship contract, starting on the 02 February 2026  and ending 31 January 2027.

This post is based in Goodwood, Cape Town.

Principal Accountabilities:

• Publishing end-to-end processes for the Sesotho Languages (Sepedi, Setswana, and Sesotho Language titles)
• Editing and proofreading principles
• Book design and production
• Project management and scheduling
• Budget management
• Commissioning freelancers, contracts, rates
• Artwork sourcing (photographs and illustrations)
• Digital Publishing i.e. ePubs, online course material etc.

Requirements
Qualifications and Experience:

• Home Language Sesotho Languages speaker
• Humanities BA degree/diploma
• South African citizen
• Access to reliable transport
• Computer literate in Microsoft Product suite

Attributes:

• Ability and willingness to learn: Have an open mindset and attitude to learn
• Collaboration: Working with internal and external teams
• Initiative: Foster new ideas and solutions to projects and processes
• Resilience: Ability to work under pressure and meet tight deadlines
• Analytical thinking: Being able to analyse data