Job Opportunities at Betway Africa

• The Fraud Investigator will be responsible for mitigating suspicious and fraudulent activity during the various phases of our customer journey with Betway. This will be achieved by identifying patterns, trends or anomalies which are outside of the ordinary customer’s behaviour. Monitoring and reviewing of high–risk transactions is required, and role further necessitates reporting of findings to escalated parties and stakeholders. There is a need for interaction with internal and external parties to explore, suggest and motivate on best practises to management.

What you’ll be doing

As part of your role, your responsibilities will include:

• Monitor real time engines and queues and identify high risk transactions within the business portfolio.
• Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft and similar other risks.
• Identify fraudulent transactions and cancel them from further processing.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with banks and customers to validate information and to confirm or cancel authorizations.
• Resolve customer issues within the scope of existing service level agreements.
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Ensure confidentiality of all information collected during investigation.
• Determine existing fraud trends by analysing accounts and transaction patterns.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Recommend new software tools used for fraud detection, prevention and reporting activities.
• Generate suspicious activity reports and risk management reports for Managers.
• Review SDD KYC for account deemed high risk.
• Ensure accurate and appropriate responses to disputes.
• Monitor disputed transactions for possible fraudulent activity.
• Serve customers by resolving product and service problem
• Reviewing of customer withdrawals and identifying suspicious patterns, trends or behaviours and taking the necessary action to secure the account.
• We applicable, logging of the necessary Suspicious Transaction Reporting or Suspicious Activity Reporting to the relevant stakeholders.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Familiarity with fraud prevention issues and suspicious transaction monitoring systems
• Minimum 2 years’ experience in a financial services data analysis and/or risk management
• Knowledge of online payment systems, regulations, understanding of KYC and financial crime
• Degree or Diploma
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions.
   

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Key Responsibilities:

• Accurate Sourcing of statement data as per the operational requirement.
• Timeous resolution of escalations/queries based on Company / Team SLA.
• Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
• Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
• Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
• Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
• Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
• Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
• Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
• Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
• Perform manual reconciliations where necessary.
• Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
• Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
• Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
• Assist with integration testing and on boarding of new processing providers
• Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
• Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
• Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
• Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
• Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
• Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues
• being experienced so stakeholders can make informed decisions and take relevant actions.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
• Have a technical understanding of data sources, analysing of data and reporting
• Strong ability to identify tends in processing through detailed analysis.
• Strong Reconciliation / auditing of statements experience is essential.
• Having a BCom or working towards a BCom is preferable.
• Innovative and solution driven.
• Deadline driven and good time management.
• Adapt well to change.
• Strong sense of accountability and responsibility.
• Self-Development Driven.
• Ability to work under pressure.
• Ability to work alone and within a team.
• Strong attention to detail.
• Strong team player.
• Strong written and oral communication.
• Successful candidate must have own reliable transport.
• Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
• Knowledge/exposure to financial product development/implementation would be an advantage.
   

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• As a Financial Accountant, you will report into the Financial Controller and will be responsible for the accounting and reporting function of entities within the Local Silo in the Finance department. The successful candidate will be required to be highly numerate, well organised; deadline driven and have the ability to improve processes. Attention to detail and accuracy is non-negotiable.

What you’ll be doing

Monthly management reports   

• Posting of invoices, accruals and prepayments  
• Prepare the expense analysis, marketing analysis, prepayments and accruals & foreign exchange schedules  
• Analysis of expenses ensuring all expenses have been categorized and allocated correctly  
• Prepare internal (intercompany & intergroup) billing, including invoicing & reconciliations  
• Matching of open items on a weekly basis  
• Run FX in Navision & prepare FX reconciliations  
• Proactively resolve any queries raised  
• Preparation of monthly income statement and balance sheet reconciliations   
• Preparation of all fixed asset recons & review the fixed asset register ensuring that assets are captured and depreciated in line with fixed asset policies, scrapping old assets and revisiting estimated useful lives.  
• Run depreciation & amortisation  
• Capitalization of internally generated intangible assets 

Reporting 

• Prepare monthly consulting, legal & audit fee schedules  
• Prepare marketing analysis  
• Prepare necessary commentary for month end and quarter end reporting and Flux Analysis for both Income statement and Balance sheet  
• Prepare monthly Income statement files, including commentaries per expense type and brand.  
• Assist with the procurement section of BBBEE reporting  
• Prepare and sign off on all reconciliations  
• Prepare and sign off on all SOX control evidence, reconciliations, and templates 

Operations  

• Reconciliation and posting of Corporate Card expenditure  
• Ensure accurate capturing and posting of all VAT entries  
• Ensure all contractual relationships up to date 

Treasury & Cashflow   

• Prepare all intercompany & inter-group accounts payment packs and ensure balances confirmed monthly ▪ Ensure all customers are collected & vendors settled  
• Prepare and comment on all aging reports & open items  
• Communicate cash requirements with Financial Controller  
• First review of all payment packs for local & foreign payments  
• First review of all payments on Electronic banking platforms 

Audits   

• Preparation and review of internal and external audit files  
• Consult with the statutory team to ensure all queries resolved timeously 

Team Leadership  

• Co-ordinate functions in the team to ensure that all team members are working effectively and able to deliver reporting on time  
• Ensure best business practice is embedded across all processes and functions  
• Ensure team key deliverables are met on time and accurately.  
• Provide guidance, mentoring and support to direct report to ensure the team is working efficiently and coherently  
• Manage all stakeholder expectations appropriately and communicate any potential problems
• This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• B.Com Finance Degree or similar.  
• 2 -3 years accounting experience.  
• Proficient in Microsoft Excel  
• Demonstrates consistent behavior aligned to the organizational culture
• Microsoft Navision  
• IBM Cognos  
• Completed SAICA articles  
• SOX experience 
• Strong analytical and problem-solving skills with a keen attention to detail and financially astute approach to work
• Ability to multi-task and work under pressure.
• Strong communication skills, both verbal and written
• Must be able to use initiative and be proactive.
• Accuracy and reliability with a high level of attention to detail.
• Ability to plan and execute tasks with a strong sense of accountability
• Ability to work collaboratively in a team environment and effectively and efficiently prioritize tasks
• Ability to work under pressure and adapt well to change 

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• As our HR Administrator, you’ll play a key part in delivering Human Resources function, getting hands-on with maintaining accurate and up-to-date employee records, monitoring HR information systems for data integrity, and ensuring compliance with internal standards and policies. A strong emphasis is placed on quality control and process effectiveness to support informed decision-making and operational efficiency.
• Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Manage the administrative components of the employee life cycle (new hires, terminations, transfers, compensation changes, allowances, etc) in Workday.
• Work cross functionally with Payroll, Finance, HRIS, Employee Benefits, IT, Facilities, Creative and HR partners to maintain a high level of consistent and accurate data entry across the organisation
• Utilize HR systems to input data, run reports, audits and ensure employee records are accurate
• Communicate with employees regarding documentation and respond to employee inquiries, escalating where appropriate
• Schedule, compile exit documents for HRBP’s in preparation for exit interview meetings
• Scheduling of probation catch-up’s, reviews and employee job change expectation sessions
• Ensure that all HR databases are kept updated and accurate, to ensure compliance with SOX requirements.  
• Prepare confirmation letters for former and current employees
• Ad-hoc Administration
• This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring 

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• 2 years’ experience in providing HR administration support
• 2 years’ experience using HR Admin/Payroll systems (Sage, Workday, PaySpace
• Knowledge of relevant labour relation in relation to HR Administration (BCEA, LRA & SDA)
• Knowledge and experience using all MS Office applications – Word, Excel, PPT, Outlook