Jobs at Rain South Africa

Key Responsibilities: 

• Knowledge and experience in Radio-Frequency. 
• Knowledge and experience in Wi-Fi networks. 
• Strong customer support and troubleshooting experience. 
• Ability to prepare detailed reports identifying all conducted work issues and recommendations. 
• Deliver SIM card and device orders to our customers. 
• Onboard and RICA customers. 
• On request, assist with setup and troubleshooting. 
• Provide cistomer support soluctions. 
• Rain brand ambassador. 
• Provide customer support and installation. 
• Provide training and support to the fulfilment team. 

Requirements:

• A valid driver's license is mandatory. 
• Technical support experience. 
• IT Literacy 
• Minimum 3 years of experience. 

Person attributes: 

• Friendly, outgoing and positive attitude. 
• Attention to detail. 
• An interest in technology and a willingness to learn. 
• Responsible, disciplined and self-motivated. 
• Excellent time management and adaptability. 

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Description

• To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for customer service. Ultimately, a top-class retention specialist is able to improve loyalty by creating lasting bonds with customers.

Key Responsibilities: 

• Implement customer retention strategies to increase loyalty and retain business. 
• Analyse customer feedback and customer behavior.
• Compile reports for management (stats and analytics).
• Keep an accurate record of calls, retentions and migrations and note useful information on the system, keep a record of all interactions, in a comprehensible way. 
• Negotiate with customers to renew contracts and retain business. 
• Meet with the sales and onboarding teams to propose customer retention solutions. 
• Build positive relationships with customers and business associates. 
• Be willing to work over and beyond shift hours where required. 
• Be a team player and assist where required. 
• Ensure you meet daily targets and facilitate future customer loyalty. 
• Assist sales and onboarding teams should the need arise. 

Requirements: 

• Matric
• 2+ years' experience in Retentions environment. 
• 2 years' experience in a Customer Contact Centre environment. 
• Experience in selling and retaining on different channels. 

Personal Attributes:

• Excellent customer service skills.
• Strong conflict resolution skills.
• In-depth knowledge of sales and marketing software. 
• Ability to remain calm and professional in stressful situations. 
• Advanced communication and interpersonal skills. 
• Empathy and patience. 
• Advanced organizational skills.