Jobs at Rand Mutual - RMA

THE JOB AT A GLANCE

• The Strategy Support Consultant will play a pivotal role in shaping and executing the strategic initiatives that propel our business forward. This individual will work closely with the Head of Strategy and senior leadership to develop and implement strategies that align with our long-term goals. The successful candidate will possess strong analytical skills, business acumen, and the ability to influence and collaborate across all levels of the organisation.

WHAT WILL YOU DO?

• Strategic Planning: Develop, implement, and manage the company's strategic planning process to ensure alignment with organizational goals and market opportunities.
• Market Analysis: Conduct in-depth market analysis and competitive landscape assessments to identify growth opportunities and potential risks.
• Business Development: Identify and evaluate new business opportunities, partnerships, and potential areas for expansion that align with the company's strategic objectives.
• Performance Tracking: Establish and monitor key performance indicators (KPIs) to track the effectiveness of strategic initiatives and provide regular updates to senior leadership.
• Stakeholder Collaboration: Work closely with cross-functional teams to ensure cohesive execution of strategic plans and initiatives.
• Financial Analysis: Perform detailed financial analysis to support strategic recommendations and decision-making.
• Project Management: Oversee the execution of strategic projects, ensuring they are delivered on time, within scope, and on budget.
• Innovation: Drive innovation and change initiatives that support the company's strategic goals and improve overall business performance.
• Leadership Support: Provide strategic support and guidance to senior leaders, including preparing presentations, reports, and other materials for executive meetings and board presentations.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 8: Honours Degree
• Minimum 5 years’ experience in business administration, management consulting or project delivery
• Analytical Skills: strong analytical, problem-solving, and critical-thinking skills, with the ability to interpret complex data and make strategic recommendations.
• Communication: Excellent written and verbal communication skills, with the ability to effectively present to and influence senior executives.
• Project Management: proven project management skills, with the ability to lead and execute multiple strategic initiatives simultaneously.
• Financial Acumen: Financial analysis skills.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs

Requirements
NQF Level 8: Honours Degree

• Minimum 5 years’ experience in business administration, management consulting or project delivery
• Analytical Skills: Strong analytical, problem-solving, and critical-thinking skills, with the ability to interpret complex data and make strategic recommendations.
• Communication: Excellent written and verbal communication skills, with the ability to effectively present to and influence senior executives.
• Project Management: Proven project management skills, with the ability to lead and execute multiple strategic initiatives simultaneously.
• Financial Acumen: Financial analysis skills.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.

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THE JOB AT A GLANCE

• As a Business Process Engineer, you will be reporting to the Process and Systems Manager, you will be responsible for ensuring effective and efficient business processes and optimal integration of processes, people and technology, and to champion and deploy business process improvement methodologies and toolsets across the unit. You will be the driving force for managing improvement initiatives across the group to deliver business benefits, directing multiple projects, assisting in the identification of development areas of staff in general, and playing a key role in influencing and driving change across the Group, in line with the QA Framework.

WHAT WILL YOU DO?

Business Process Management:

• Deliver process improvement initiatives and projects across business units and in conjunction with business managers to deliver efficiencies and benefits to internal and external customers.
• Ensure that projects and initiatives deliver measurable business results.
• Deploy Lean transformations and continuous improvement across the business.
• Build commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.
• Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.
• Analyse and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.
• Serve as a technical leader in the deployment of Business Process and Systems Engineering through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving).
• Manage the documentation and monitoring of business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.
• Ensure adherence to governance, risk and compliance frameworks and policies.
• Work with business stakeholders to ensure projects achieve intended results, risks are proactively identified and mitigated, and benefits are validated.
• Drive benefits quantification and realisation from projects.
• Build capacity through knowledge sharing and coaching; build credibility by engaging effectively with stakeholders, deploying appropriate methodologies and toolsets to design initiatives, focusing on an optimal customer experience.

Business Analysis:

• Perform business impact analysis in liaison with line managers on any change that is imposed on current operational environment.
• Liaise with appropriate stakeholders to identify, assess, and document business process requirements.
• Analyse existing systems and business models.
• Align to project milestones, timelines and deliverables to the agile software development lifecycle.
• Identify options for potential solutions and assess them for both technical and business suitability.
• Collaborate with users, IT Developers, management and external IT Services providers.
• Carry out the relevant assessment to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
• Work collaboratively with the ICT team to develop and present proposals to stakeholders.
• Analyse the impact of proposed solution across the business, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
• Assist the QA team to ensure that requirements documentation can be easily translated into test plans and ensure that the proper testing plans have been completed.
• Facilitate implementation of new functionality through the development of appropriate documentation.
• Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations.
• Recommend solutions that enable the organization to achieve its goals through the interpretation of technology, business processes and opportunities in the context of the technical and business requirements.

Research and Innovation:

• Research industry market trends with respect to products, services, process and technology enhancements for suitability and application.
• Engage with technology partners for technology related matters- hardware, software, infrastructure and support.
• Continually analyse and identify process improvement opportunities across business and partner with key stakeholders to scope and ensure alignment with strategic priorities.
• Modify and optimise processes and systems for continual improvement of business efficiency, reducing operational costs, improving sustainability and maximising profitability.
• Champion the need and benefit of process management by utilising a structured approach to business process improvement.
• Proactively identify opportunities to improve current solutions and processes through automation.
• Provide expertise and share best practices regarding Process Improvement tools and methodologies
• Promote and contribute to the development of a culture of continuous improvement across the Group.
• Attend seminars, conferences and public invitations related to process improvement methodologies, technology, system engineering and industry related topics.

Business Alignment:

• Define process hierarchies across the Group, translating those into the Group operational value chains to ensure alignment and seamless synergies between and across the teams, across the Group.
• Support the facilitation and integration of process design, improvement and maintenance amongst role players across the Group.
• Maintain interaction with business analysts project managers and IT together with business managers and teams throughout the lifecycle of process reengineering initiatives.
• Ensure that commitments made to business are met and quantifiable, highlighting constraints and challenges experienced where applicable

Project Management:

• Assist in the implementation of enhancements and change initiatives, ensuring inputs are provided to changes and changes reflected on process designs and all RMA impacted supporting documentation.
• Deliver project objectives to achieve desired quality and impact, within time frames planned and within approved budget.
• Ensure adherence to project Process and Quality gates, in line with QA Framework and process methodologies and principles.
• Act as technical lead for projects, interacting with business partners to collaboratively define solutions to address key opportunities.
• Collaborate with the Project Management Office to apply principles of change management to ensure projects are technically sound and that acceptance of changed is optimal and sustainable
• Provide feedback to the development team(s) and ensure the work is carried out in accordance with the projects schedule and the software quality requirements.
• Implement processes to monitor and manage changed processes and maintain sustainability in line with process methodologies.
• Maintain project information, update QA and project dashboard with accurate data and provide accurate project status updates to stakeholders.

Reporting:

• Use appropriate templates and channels to report on progress on a weekly and monthly basis, in line with the QA Framework and Governance structures agreed
• Adhere to deadlines and ensure accuracy and quality

Requirements

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: BSc Industrial Engineering Degree
• Lean and Six Sigma Certification (Green Belt/Black Belt/Master Black Belt)
• Business Analysis training advantageous
• 6 – 8 years’ experience in Business Process engineering; Process Modelling/Analysis and Design
• Minimum 5 years’ experience using leading methodologies and processes (e.g. Lean/Six Sigma, DMAIC, TQM, ISO or similar)
• High level computer literacy with the following applications- Microsoft suite, Visio, MiniTab
• Experience in leading multifunctional innovation projects across business units
• Sound, proven experience in implementing and improving business processes
• Proven ability to influence and affect change at all levels of the organization.
• Experience with deploying aspects of large-scale business transformation projects.
• Strong analytical skills to assess and interpret data to identify anomalies and deviations from the design of the process
• Good understanding of insurance and financial systems and technologies
• Ability to make customers the key focus for decisions about business processes
• Good interpersonal skills in developing positive working relationships with peers and business
• Ability to ensure compliance to all regulations and processes
• Ability to negotiate change and positively influence peers
• Insurance or financial services experience advantageous

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Description
THE JOB AT A GLANCE

• As the Senior Test Analyst, you will be responsible for reviewing test cases and mentoring both Intermediate and Junior Test Analysts. You will prepare test plans with the guidance of the Test Lead/Manager. You will also be conducting manual system tests and automation testing according to automation scripting and testing knowledge.

WHAT WILL YOU DO?

Develop and execute testing:

• Review and analysis of project documentation
• Identification and extraction of test requirements
• Identification and escalation of risks and issues (including documentation issues)
• Create test cases and automation scripts
• Define and prepare the test data
• Sequence test cases
• Execute test cases
• Log and manage defects
• Report testing progress and status to Test Lead/Manager.

Provide support and training for users and stakeholders:

• Assist and guide users in the test of systems
• Assist ICT Developers with the understanding of the systems where required
• Assist with the analysis and functional specification of the systems.

Develop automation testing on key processes within the system:

• Identify functions and tests to be automated
• Update/create automation scripts
• Execute test automation scripts
• Report automated test results with the Development team
• Log automation defects.

Log defects on DevOps:

• Link the defect to related test cases/user story (depending on when the defect was identified)
• Ensure that the defect has an outline (summary)
• Add defect details (step by step process of how to reproduce the defect)
• Attach screenshots, policy number/ID or any other data which was used when defect was identified
• Assign the defect to the team working with the story/functionality under test
• Produce defect report and share it with Test Lead / Manager and the team
• When defect is fixed, retest the defect and close.

Preparation and presentation of live demos to relevant stakeholders:

• On sprint completion, Send a sign off/sprint completion document to PMO
• Do a demo to Project stakeholders and showcase functionalities developed
• Handover the system to UAT testing team
• Provide support to UAT team
• Sign off UAT and deploy to production /Go Live.

Coaching, guidance and training of Junior ICT Test Analysts:

• Guide Junior Test Analysts with the assistance of Test lead on selection of test technique to be used
• Review test cases prepared by Intermediate Test Analysts
• Mentor Junior Test Analysts on how to analyse stories/requirements.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 6: National Diploma in IT or related
• ISTQB Foundation Certificate (essential)
• At least 5 years’ experience of developing system test cases
• At least 3 - 5 years’ experience of system testing within the Financial Services sector
• Understanding of automation
• Good understanding of system testing methodologies
• Knowledge and understanding of financial systems, computer systems and technologies
• At least 2 years’ experience of SQL scripting
• Ability to interface with users, IT Developers and management
• Excellent verbal and written communication skills
• Knowledge of automation testing
• End to end systems knowledge and understanding
• Strong analytical skills

Requirements

• NQF Level 6: National Diploma in IT or related
• ISTQB Foundation Certificate (essential)
• At least 5 years’ experience of developing system test cases
• At least 3 - 5 years’ experience of system testing within the Financial Services sector
• Understanding of automation
• Good understanding of system testing methodologies
• Knowledge and understanding of financial systems, computer systems and technologies
• At least 2 years’ experience of SQL scripting
• Ability to interface with users, IT Developers and management
• Excellent verbal and written communication skills
• Knowledge of automation testing
• End to end systems knowledge and understanding
• Strong analytical skills

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Description

THE JOB AT A GLANCE

• As the Medical Invoice Controller, you will be reporting to the Team Leader: Medical Invoice Approval Production. You will manage the medical invoice authorization for payment process efficiently and effectively. This role involves assisting medical invoice processors with technical inquiries, sharing knowledge, educating medical service providers on correct billing practices, and negotiating early settlement discounts on high-value invoices. You will be playing a crucial role in ensuring cost-effective and accurate payments, leveraging your expertise in medical billing and coding, along with strong analytical and customer service skills, to maintain high standards of service and efficiency.

WHAT WILL YOU DO?            

• Manage the authorization for payment processing of medical invoices
• Review and manage medical costs by ensuring no excess tariffs are paid and treatments are appropriate for the injuries sustained
• Review medical documents to make informed invoice assessment decisions
• Handle and review medical accounts where automated payment has failed
• Negotiate and agree on discounts with medical service providers for high-value invoices
• Monitor invoices for over-servicing and identify incorrectly billed invoices, alerting the Medical Invoice Approval Manager and Team Leader as necessary
• Ensure medical creditors are paid within 2 days from the date of receipt.

Requirements

WHAT YOU'LL BRING TO THE TABLE?

• Grade 12 qualification/Matric Certificate
• A degree or national diploma in Nursing or BCMP
• Advantageous: A medical-related qualification or advanced diploma in health sciences is preferred
• Minimum of 3 years’ experience in a related field, such as medical billing, healthcare services, or medical coding
• Proficiency in SAMA, COID, RPL, ICD10 coding, and Nappi Codes
• Strong knowledge of medical terminology.

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THE JOB AT A GLANCE

• Reporting to the Learning Programme Manager, the Learning Support Consultant provides essential support in the planning, coordination, and delivery of learning and development initiatives. This role ensures seamless execution of training programs by managing logistics, maintaining learning resources, and supporting learners throughout their development journey. By working closely with the Learning Programme Manager and other stakeholders, the Learning Support Consultant fosters an efficient, learner-centric environment that promotes skill growth and organisational development.

WHAT WILL YOU DO?

Program Development and Implementation

• Design and develop innovative learning programs aligned with organizational goals and individual development needs
• Implement a variety of learning methodologies, including classroom training, e-learning, workshops, and on-the-job training
• Collaborate with subject matter experts to create relevant and engaging content
• Conduct training needs assessments to identify skill gaps across the organization
• Organize and schedule program meetings, workshops, and evaluations.
• Manage program documentation, including training plans, participant data, and outcomes.
• Liaise with external training providers, ensuring timely delivery of services and materials.
• Coordinate logistics for workshops and events, including booking venues, preparing materials, and troubleshooting technical issues.

Program Development and Implementation

• Design and develop innovative learning programs aligned with organizational goals and individual development needs
• Implement a variety of learning methodologies, including classroom training, e-learning, workshops, and on-the-job training
• Collaborate with subject matter experts to create relevant and engaging content
• Conduct training needs assessments to identify skill gaps across the organization
• Organize and schedule program meetings, workshops, and evaluations.
• Manage program documentation, including training plans, participant data, and outcomes.
• Liaise with external training providers, ensuring timely delivery of services and materials.
• Coordinate logistics for workshops and events, including booking venues, preparing materials, and troubleshooting technical issues.

Skills Development Reporting

• Manage and maintain accurate records of all training activities and employee participation
• Prepare and submit the Workplace Skills Plan (WSP) and Annual Training Report (ATR) in compliance with the Skills Development Act and SETA
• Monitor and report on skills development progress, ensuring alignment with B-BBEE scorecard requirements
• Liaise with relevant SETAs and government bodies regarding skills development initiatives and reporting
• Analyze program data, including attendance, engagement metrics, and feedback, to measure effectiveness.
• Provide regular updates to the Learning Programme Manager on program performance and learner progress.

Evaluation and Continuous Improvement

• Develop and implement evaluation metrics to assess the effectiveness of learning programs
• Analyze training outcomes and provide recommendations for improvement
• Stay updated on industry trends and best practices in learning and development
• Monitor program execution and resolve logistical or operational challenges.

Stakeholder Management

• Build and maintain strong relationships with internal departments, external training providers, and relevant regulatory bodies
• Provide guidance and support to line managers on employee development matters
• Facilitate communication between employees, management, and HR regarding learning and development initiatives

Requirements

What Will You Bring to the Table?

• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field
• Post-graduate qualification in Training and Development or Adult Education (advantageous)
• Relevant certifications such as ODETDP (Occupationally Directed Education, Training and Development Practitioner) or similar
• Minimum of 5 years of experience in learning and development roles, preferably in a corporate environment
• Proven track record in designing and implementing successful training programs
• Experience in skills development reporting within the South African context
• Familiarity with e-learning platforms and learning management systems
• In-depth understanding of adult learning principles and instructional design methodologies
• Comprehensive knowledge of South African skills development legislation, including Skills Development Act, SETA requirements, & B-BBEE codes
• Strong analytical and report writing skills, particularly in relation to skills development reporting
• Excellent presentation and facilitation skills
• Proficiency in Microsoft Office suite and e-learning authoring tools
• Strong project management abilities
• Exceptional interpersonal and communication skills
• Ability to work effectively in a diverse, multicultural environment