Fresh Jobs at Huntswood

• Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you’ll be the trusted point of contact for high‑value members and handle their needs with precision, warmth, and professionalism.

What you’ll be doing:

• Provide elite, hands‑on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation.
• Manage inbound and outbound calls, plus follow‑up support, ensuring every interaction is seamless and memorable.
• Partner with clinical, claims, and provider relations teams to resolve complex issues efficiently.
• Serve as the dedicated contact for escalated or high‑priority cases, guaranteeing timely and clear communication.
• Uphold all compliance and privacy standards across interactions.
• Communicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone.
• Deliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationships

What we’re looking for:

• Minimum 1 year customer service experience - USA campaign experience is imperative
• Experience in a Financial Service Environment / Health Care
• A service superstar who loves solving problems and making people feel valued
• Calm, confident, and professional under pressure
• Detail‑oriented with excellent communication skills

Salary Range and Work Times:

• To be discussed at the interview stage

What We Offer

• A dynamic, supportive environment
• Opportunities to grow with a premium service team
• Performance based incentives
• Tenure recognition bonuses
• Attendance based bonus
• Breakfast every Monday
• Employer funded medical insurance

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About the Role

• As a Complaints Advisor, you’ll handle inbound and outbound calls, supporting customers and Claims Management Companies (CMCs) with scheme‑related queries. You’ll complete end‑to‑end case assessments in a regulated environment and ensure all customer data and documentation is accurate before progressing each case.

What You’ll Be Doing

• Review, cleanse, and update customer records for accuracy
• Maintain precise case notes, audit trails, and documentation
• Deliver high‑quality, compliant inbound and outbound call handling
• Manage customer cases and complaints from start to finish
• Conduct thorough case reviews, gathering and validating evidence
• Handle objections, evidence reviews, and case reconsiderations
• Escalate complex queries, complaints, and vulnerable customer cases

What You Need

• Matric/NQF 4 minimum
• 1+ year continuous call centre experience in a fast‑paced telephony environment
• Exposure to complaints handling, data cleansing, or case management within financial services or insurance
• Strong verbal and written communication skills
• High attention to detail and sound judgement

Advantageous Skills

• Knowledge of FCA DISP, Consumer Duty & redress frameworks
• Experience using case management systems in financial services
• Understanding of CMCs and FOS escalation routes

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Job Overview:

• Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities:

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 12 months sales + 12 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

Preferred Skills:

• Advanced sales/upselling or retentions experience.

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• Step into a dynamic role where you’ll handle Accidental Damage claims, drive successful Recoveries, and manage Third‑Party liability all while making a real impact on customer experience and business outcomes. Here, you won’t just process claims.  You’ll own them, investigate them, and deliver resolutions that count.

What You’ll Do

• Own a diverse portfolio of AD, third‑party, and recovery claims
• Assess liability, validate evidence & analyse claim circumstances
• Engage confidently with customers, insurers & stakeholders
• Drive recoveries and negotiate outcomes that maximise value
• Handle complex queries and complaints with professionalism
• Keep accurate, compliant and detailed case notes
• Deliver fair, fast, and high‑quality decisions

What You Bring

• Matric /NQF Level 4 equivalent
• 1–3 years relevant experience in insurance
• Strong insurance background (motor insurance a big win)
• Experience with AD claims, third‑party liability and/or recoveries
• Brilliant communication & negotiation skills
• A sharp investigative mindset
• Confidence handling inbound & outbound calls
• Ability to work under pressure and meet SLAs
• Solid Microsoft Office skills

Why You’ll Love It Here

Benefits designed to help you thrive, personally and professionally

• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Tenure recognition bonuses — we celebrate your loyalty
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong
   

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• Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services and Technical Support Advisor team to support clients.

What you’ll be doing:

• You will be working within a high performing support team on our busy support desk.
• Responsible for diagnosing and fault finding on the network and customers equipment, in order to resolve customer enquiries and faults raised on the support ticketing system.
• Responsible for supporting customers, dealing with technical queries and reported faults, remote diagnostics, programming and problem-solving using cloud based diagnostic software.
• Assisting customers with general enquiries, pricing enquiries, billing queries, password changes, direct debit changes, on off payments, upgrades/downgrades, complaints and cancellations

What we’re looking for:

• Experience in Customer Service handling general enquiries, pricing enquiries, billing queries, password changes, direct debit changes, one off payments, upgrades/downgrades, complaints, cancellations or experience in Technical support handling general customer faults covering areas such as no connection, intermittent connection, Wi Fi Issues, router issues within Broadband Fibre to The
• Premise (FTTP) and Fixed Wireless Access (FWA). 
• Serving customers through Voice & email
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude
• Ability to multitask in using different systems
• Organized and Self-Motivated.
• Ability to use initiative to problem solve in a calm and logical way.
• Knowledge & experience on Routers and wireless systems.
   

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About the Role

• As a Complaints Advisor, you’ll handle inbound and outbound calls, supporting customers and Claims Management Companies (CMCs) with scheme‑related queries. You’ll complete end‑to‑end case assessments in a regulated environment and ensure all customer data and documentation is accurate before progressing each case.

What You’ll Be Doing

• Review, cleanse, and update customer records for accuracy
• Maintain precise case notes, audit trails, and documentation
• Deliver high‑quality, compliant inbound and outbound call handling
• Manage customer cases and complaints from start to finish
• Conduct thorough case reviews, gathering and validating evidence
• Handle objections, evidence reviews, and case reconsiderations
• Escalate complex queries, complaints, and vulnerable customer cases

What You Need

• Matric/NQF 4 minimum
• 1+ year continuous call centre experience in a fast‑paced telephony environment
• Exposure to complaints handling, data cleansing, or case management within financial services or insurance
• Strong verbal and written communication skills
• High attention to detail and sound judgement

Advantageous Skills

• Knowledge of FCA DISP, Consumer Duty & redress frameworks
• Experience using case management systems in financial services
• Understanding of CMCs and FOS escalation routes

go to method of application »

Job Overview:

• Are you an experienced insurance professional with strong analytical skills and the ability to spot misrepresentation, fraud indicators, and policy discrepancies? Do you thrive in an environment where accuracy, investigation, and customer fairness are essential?

Job Responsibilities:

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to
• To investigate and manage any potential voidance cases referring to Policy Analysis
• Contacting policyholders by phone and email, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers’ policy details making any necessary adjustments and cancellations.
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times

Job Requirements:

• Matric / NQF 4 minimum
• Solid experience in insurance, ideally with vehicle insurance claims
• Strong exposure to complaint handling, claims assessing, early resolutions in  regulated environments
• Experience investigating fraudulent claims, misrepresentation, or quote manipulation
• Excellent communication (verbal & written)
• Strong problem-solving skills and analytical mindset
• Ability to handle inbound & outbound customer contact professionally
• High attention to detail and the ability to work to strict SLAs

 Preferred Requirements/Skills:

• Experience/exposure to UK customers'/clientele.
• RE qualification 
• FAIS credits
• Experience Perks That Put People First!

Because when you feel valued, you perform at your highest.

• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Tenure recognition bonuses — we celebrate your loyalty
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong

go to method of application »

Role Purpose

• Working as part of dynamic, large-scale operations, the job holder will be part of a high-quality team undertaking Quality checking of the work completed by Team Members.
• This is an exciting mid-level management role where the job holder will be exposed to multiple clients across various industries.

 Job Description

This is a multi-faceted role covering the following activities:

• Managing a team of multi-skilled Quality Advisors responsible for completing quality assessments across a range of clients
• Creating and supplying client and management reporting and insight
• Responsible for quality scores and risk management in line with Client and regulatory targets
• Presentation of results at weekly and monthly client business reviews
• Responsible for the oversight of customer remediation exercises where required
• Direct client point of contact for all QA, compliance, complaints, and insight requests
• Checking of investigations of complaints, including the gathering of information, contacting customers and communicating decisions based on the information available.
• Utilising a wide range of systems to check that the execution of a defined process has been correctly undertaken and escalate as appropriate to team leader
• Providing feedback to Senior Operations Managers on the outcome of checked cases and supporting with campaign performance improvement plans
• Working alongside the Training Manager to instil a quality centric culture from employee early life.

 Essential skills

• Excellent verbal and written communication skills with the ability to report to a senior audience.
• Strong presentations skills for a target audience of senior managers and direct client feedback.
• Ability to influence senior managers and stakeholders within the remit of specific campaigns and requirements.
• Excellent Microsoft word knowledge and skill, not limited to, Microsoft word, excel and powerpoint.
• Ability to analyse data, highlighting trends and developing remediation plans where required.
• Ability to manage a team of cross-skilled employees working across a variety of workstreams.

 Required experience

• 2 years experience as a Qualitiy Manager/ Quality Insights Business Partner in a Contact Centre/BPO role 

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Job Overview

• Huntswood is looking for Customer Service and Retentions Advisers with Voice experience to join our global team.
• Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the USA market is beneficial.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

Core Behaviors:

• Huntswood a ResultCX company employees have:
• A Winning Mindset
• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
• Servant Leadership
• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
• Deliver WOW!
• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.