We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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As a Complaints Advisor, you’ll handle inbound and outbound calls, supporting customers and Claims Management Companies (CMCs) with scheme‑related queries. You’ll complete end‑to‑end case assessments in a regulated environment and ensure all customer data and documentation is accurate before progressing each case.
What You’ll Be Doing
Review, cleanse, and update customer records for accuracy
Maintain precise case notes, audit trails, and documentation
Deliver high‑quality, compliant inbound and outbound call handling
Manage customer cases and complaints from start to finish
Conduct thorough case reviews, gathering and validating evidence
Handle objections, evidence reviews, and case reconsiderations
Escalate complex queries, complaints, and vulnerable customer cases
What You Need
Matric/NQF 4 minimum
1+ year continuous call centre experience in a fast‑paced telephony environment
Exposure to complaints handling, data cleansing, or case management within financial services or insurance
Strong verbal and written communication skills
High attention to detail and sound judgement
Advantageous Skills
Knowledge of FCA DISP, Consumer Duty & redress frameworks
Experience using case management systems in financial services
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