We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services and Technical Support Advisor team to support clients.
What you’ll be doing:
You will be working within a high performing support team on our busy support desk.
Responsible for diagnosing and fault finding on the network and customers equipment, in order to resolve customer enquiries and faults raised on the support ticketing system.
Responsible for supporting customers, dealing with technical queries and reported faults, remote diagnostics, programming and problem-solving using cloud based diagnostic software.
Assisting customers with general enquiries, pricing enquiries, billing queries, password changes, direct debit changes, on off payments, upgrades/downgrades, complaints and cancellations
What we’re looking for:
Experience in Customer Service handling general enquiries, pricing enquiries, billing queries, password changes, direct debit changes, one off payments, upgrades/downgrades, complaints, cancellations or experience in Technical support handling general customer faults covering areas such as no connection, intermittent connection, Wi Fi Issues, router issues within Broadband Fibre to The
Premise (FTTP) and Fixed Wireless Access (FWA).
Serving customers through Voice & email
High attention to detail and accuracy.
Resilience, adaptability, and a team-player attitude
Ability to multitask in using different systems
Organized and Self-Motivated.
Ability to use initiative to problem solve in a calm and logical way.
Knowledge & experience on Routers and wireless systems.
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