Customer Service Advisor (USA) at Huntswood

• Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you’ll be the trusted point of contact for high‑value members and handle their needs with precision, warmth, and professionalism.

What you’ll be doing:

• Provide elite, hands‑on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation.
• Manage inbound and outbound calls, plus follow‑up support, ensuring every interaction is seamless and memorable.
• Partner with clinical, claims, and provider relations teams to resolve complex issues efficiently.
• Serve as the dedicated contact for escalated or high‑priority cases, guaranteeing timely and clear communication.
• Uphold all compliance and privacy standards across interactions.
• Communicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone.
• Deliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationships

What we’re looking for:

• Minimum 1 year customer service experience - USA campaign experience is imperative
• Experience in a Financial Service Environment / Health Care
• A service superstar who loves solving problems and making people feel valued
• Calm, confident, and professional under pressure
• Detail‑oriented with excellent communication skills

Salary Range and Work Times:

• To be discussed at the interview stage

What We Offer

• A dynamic, supportive environment
• Opportunities to grow with a premium service team
• Performance based incentives
• Tenure recognition bonuses
• Attendance based bonus
• Breakfast every Monday
• Employer funded medical insurance