Jobs at Sanlam

Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.

What will you do?

• Assist with investigations; propose and evaluate solutions and provide insights into strategy.
• Develop ideas into concepts to realise the strategic objectives.
• Initiate, design and deliver change through the management of investigations along the change life cycle.
• Ensure that the case for change is made and decided.
• Outcomes agreed and costs and benefits quantified and included in Business Cases.
• Define the new Service Offering (value proposition) in terms of customer, products, service and channels to realise the strategic intent.
• Define and design market appropriate Business Models. Customer segmentation, value propositions, client engagement models and new internal capabilities.
• Design, integrate and deliver changes to the Operating Model (business processes, organisation structures, interfaces, locations, external relations, information, technology) to enable the Service Offering and deliver strategic intent.
• Manage the Business Analysts and any other resources assigned to the investigation including those resources leading the IT change sub-projects.
• Assist business and technical designers in understanding design choices and business consequences of those choices and provide recommendations to preserve integrity of the overall solution.
• Lead CX focused innovation teams to create competitive and differentiated products, processes, and services.
• Design and lead RFI and RFP processes.
• Ensure that investigation milestones, deliverables and outcomes are achieved.
• Act as custodian of the Business Architecture standards and methods.
• Ensure maintenance of the design blueprints.
• Ensure reusability of models, patterns, and designs

What will make you successful in this role?

Qualification

• Degree or diploma, preferably business or IT related

Experience
And Knowledge

• At least 5 years’ experience in Business Architecture and/or Management Consulting and/or leading multi-discipline change projects
• Knowledge /experience within the Life Assurance industry (or in broader Financial Services industry)
• Understanding of ongoing perspective of the strategic issues facing the Life Assurance/ Financial Services industry
• Ability to articulate complex or technical concepts and issues in business terms
• Management style that accommodates both strategic / big-picture and detail work
• Ability to manage specialist and multi-discipline resources
• Understanding of / experience in Project Management methodologies and Business/Operating Modelling methodologies and standards. This includes both agile and waterfall delivery methodologies.

go to method of application »

Sanlam Developing Markets (SDM) (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. There are four businesses within the SA Retail Mass cluster, namely; Group Benefits, Individual Life, Safrican Insurance and African Rainbow Life.

What will you do?

• Manage claims assessor performance and be able to manage poor work performance where required, as per compant process.
• Manage hourly, daily, and monthly productivity of staff to achieve required targets.
• Conduct monthly feedback sessions with staff and document each feedback session.
• Ensure performance appraisals and development feedback are provided and documented for all staff.
• Manage 80% of claims assessed within the 4 hour SLA target.
• Manage and ensure only less than 10% of claims received are carried over to the next day on the capitec claims queue.
• Ensure staff are at 100% adherence to the Capitec SOPs.
• Monthly review of red flags and referral criteria, and continuous review of processes to ensure efficiencies.
• Bi-annual review of claims requirements to be able to provide feedback to Capitec.
• Ensure all claims reffered to validations are timeously processed and communication is provided to Capitec within the SLA.
• Monitor and manage claims reffered to specialised support documents are finalised within the SLA and feedback/progress is provided to Capitec.
• Monitor and ensure that all refund claims are paid within the 24 hour SLA.
• Identify processes within claims where optimum efficiencies may be achieved through the process of automation.
• Conduct daily recons of claims sent by Capitec and claims referred to Centriq for repudiation sign-off.
• Monitor fraud trends and provide recommendations for relevant changes to be implemented to close the identified gaps.
• Document weekly, montly, and quarterly reports on the overall Capitec claims performance.
• Engage with multiple stakeholders to ensure all processes and requirements are accurately defined.
• Ensure staff undergoes yearly fraud and risk training.
• Manage stakeholder relationships to ensure alignment on processes and improve stakeholder engagement.

What will make you successful in this role?

• Matric
• Diploma / Degree would be an advantage
• 3 year relevant experience in a similar environment essential
• Proficiency on MS Word,& Excel (intermediate level) essential
• Computer literate
• Communications skills (written and verbal)

Qualification And Experience

• Grade 12 with 3 to 4 years related experience.

go to method of application »

We are looking to partner with individuals who are interested in building and growing their own business. The ideal candidate is someone with financial services experience, as well as experience in recruiting, managing and motivating a team of advisers.

As an Authorised Principal, you will be responsible for building your own business by recruiting and managing a team of financial advisers on Sanlam’s behalf.

We know how daunting it can be to start your own business, so this partnership will give you the necessary support to get your business off the ground. Sanlam will assist you in doing a feasibility analysis and provide you with a business plan.

Benefits

Of Being An Authorised Principal

• Entrepreneurial independence.
• Operating under the Sanlam Developing Markets Limited FSP License.
• Excellent service fee structure.
• Transparent contract.
• Access to industry expertise.
• Sanlam pays financial advisers.
• Comprehensive business support.
• Compliance requirements - costs are shared.
• Ongoing training for the Franchise.
• Associated with a 100 year old leading brand.
• Competitive product range.
• Access to key accounts support.
• Vesting manager support.

Minimum Requirements

• Grade 12/ Matric
• Industry recognised qualification
• RE1 and RE5
• 2 years’ experience in the financial services industry

The Following Will Be An Added Advantage

• Leadership qualities
• Energetic and a motivator
• Have business acumen and the ability to grow and develop people
• Activity management
• Existing relationships within Government
• Have a strong network and recruitment skills
• Area and Regional management experience within insurance industry
• Knowledge of the lower to middle class.