Jobs at Santam Insurance

What will you do?

• We exciting opportunity for a Underwriter with in our Professional Indemnity Underwriting team at SHA Risk Specialists.

What will make you successful in this role?

Key responsibilities include:

Underwriting:

• Underwrite and manage a portfolio of existing and new business, which may be complex in nature, including all tasks associated therewith but not limited Underwriting Governance which includes detailed risk evaluation and assessment, coverage and exposure analysis, pricing determination, detailed claims analysis (understanding loss ratios and claim trends) and wording review & negotiations within underwriting authority.
• Refer and acquire sign-off relating to matters falling outside of own authority, in accordance with authority matrix.
• Adherence at all times to the authority matrix, departmental protocols and procedures, including Underwriting Governance provisions.
• Detailed explanations regarding changes with respect to terms/ underwriting stance.

Marketing:

• Visit brokers to discuss renewals and new business with a focus to build relationships and develop market presence.
• Feedback on market intelligence.

Client Liaison (Internal and External):

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Prepare for and attend meetings.

Financial:

• Meet budget responsibility for a book of business.
• Monitor renewals, lapsed policies and new business with monthly report back.
• Ensure we maintain a 2.5% Cancellation Reserve

Strategic Input:

• Provide strategic input for relevant business area if and when required.

Staff

• Mentor and provide technical training of current and new staff if and when required. 
• Assist Underwriting Head in the day-to-day management of staff on underwriting matters and other issues if and when required.
• Assist with performance management of staff if and when required.

General Administration:

• Follow up on quotations and renewals.
• Adhere to follow internal Rater computation. 
• Adhere to internal capturing system in accordance with organisation standards, processes and processes. 
• Accountability to sign and check policy documentation.
• Handle accounts/ telephonic queries.
• Assist with credit control when required.
• Production and/or sign-off of reports within stipulated timeframes.
• Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
• Attend to the typing of general correspondence if and when necessary.
• Assist team colleagues with ensuring services level agreements.

Qualifications & Experience

• 5 years PI underwriting experience 
• Matric
• Appropriate degree and/or insurance related qualification.  
• FAIS compliant

Skills

• Analysis and Judgement
• GREAT Attention to Detail 
• Client Orientation 
• Communication Skills including negotiation
• Initiative
• Managing work and delegation
• Teamwork
• Time Management and working under significant pressure

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What will make you successful in this role?

• Implementation and administration of supplier contracts within relevant structures to enable an optimum procurement environment.
• Assist the Sourcing Specialist or Procurement Manager with procurement related tasks. 
• Manage one or more commodities, commodity groups or portion of a commodity on their own (depending on ability, experience & training).

Creation and maintenance of supplier agreements:

• Draft the contract using standard wording/clauses.
• Maintain contracts including all administration such as amendment of contracts using standard wording/clauses in terms of, supplier detail changes, price changes.
• Ensure system updates occur with the relevant contract pricing terms & conditions (Business rules), and other criteria for internal and external users.
• Ensure all ongoing changes to contracts are loaded to the system.

Assist Sourcing Specialist / Procurement Manager with or be responsible for management of procurement commodities:

• Analyse and determine commodities spend and if sufficient volume or other criteria exists, initiate the sourcing process. [Business Case Analysis]
• Determine potential suppliers. [Market Scanning & Analysis]
• Drafts request for proposal (RFP) using standard wording/clauses. [system based]
• Issue and coordinate RFP process. [Initiation to completion]
• Adjudicate on RFP responses to determine most suitable suppliers.
• Test the market on a pre-determined cyclical basis by issuing further RFP documentation on existing contracted and new potential supply base whereby the full selection to contract process starts again.
• Administrating diversity of supply base and monitoring direction of spend against agreed performance targets. 
• Obtain required approval on supplier selection recommendation.
• Negotiate and award contract to preferred suppliers based on “Value” decision (dependent on signing authority).
• Manage and administrate supplier’s contract compliance in terms of Quality, Service and Price performance detail (roll up of transactional data from system and Santam Quality department).
• Ensure all ongoing changes to contracts are loaded to the procurement system.

Qualification and Experience

• Matric/ Grade 12
• Procurement qualification [CIPS or studying towards a CIPS qualification] or other relevant Diploma or B. Comm Supply Chain Management. 
• Minimum 3 years’ experience in a procurement role. 

Skills

• Communication (Written and Verbal): Is able to communicate clearly, enthusiastically and in an articulate manner.  
• Interpersonal Skills: Building networks and good relations: Relates to people across organisational levels and boundaries, builds networks and profitable partnerships. Show understanding of needs; is attentive and responsive; show honesty and integrity in dealing with people.
• Issue resolution: The ability to identify issues and risks and implement the relevant mitigating actions.
• Vendor management: Manage supplier relationships, developing supplier programs, and identifying continuous improvement initiatives. Tracks supplier spend and provide feedback to necessary stakeholders.
• Delivering Results and Meeting Customer Expectations
• Stakeholder relationship management 
• Networking
• Analysing and ability to identify opportunity/ challenges