Jobs at Santam Insurance

This role is focused on, but not limited to; 

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. 
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion). 
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• New business issuance. 
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met.
• Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met. 

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
• Proven work experience in commercial underwriting within the short-term insurance industry
• A relevant insurance related qualification (e.g., NQF level 4) would be advantageous 
• Preferable work experience in agriculture would be advantageous

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries.
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders / clients.
• Ensure adherence to quality, compliance, and accreditation standards
• Conduct efficient administration
• Optimising work processes

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What will make you successful in this role?

• Development and implementation, in conjunction with the Executive Head: Human Capital, of an organisational development strategy, covering all areas of OE.
• Design, delivery and management of all OE related projects and initiatives, both an over-arching Santam level and where needed, at a local business unit level and represent the Santam cluster on Sanlam group OE projects.
• Drive all organisational culture and engagement initiatives; and develop and implement strategies to narrow the gap between the desired and actual culture.
• Support the organisation in areas of organisational redesign, team development and change management.
• Work to drive faster adoption, greater utilisation and higher levels of proficiency around the changes impacting employees in the organisation, in order to support the achievement of business results – working with the Change Management team on large scale projects, and/ or the HCBP function in small initiatives. Facilitate capacity building to enable line management to lead and manage change.
• Own and improve all practices related to employee performance management, including the policy, governance and process of performance management.
• Develop and implement the Diversity strategy, ensuring that the management and appreciation of diversity is embedded in the Santam culture through employee and management behaviour.
• Lead the development and execution of a comprehensive talent management strategy that aligns with the organisation’s business goals and priorities.
• Implement frameworks for talent identification, development, and retention across the organisation.
• Drive a culture of continuous learning, performance excellence, and leadership development to ensure a pipeline of future leaders and a high-performing workforce.
• Ensure that talent development programs are inclusive and cater to diverse employee needs, promoting career growth across all levels of the organisation.
• Partner with senior leadership to assess and implement succession planning processes, ensuring the right talent is in place for future leadership needs.
• Lead and manage the Organisational Effectiveness and Talent Management team.

Qualification

• Postgraduate Degree in Industrial Psychology/Human Resources 
• Registered with HPCSA (advantageous) 

Knowledge and Experienc

• 8-10 years’ experience in developing and leading the implementation of OE strategies, programs, frameworks and tools in similar environments.
• 8-10 years’ experience in talent management or leadership development, with at least 5 years in a senior leadership role. 
• Knowledge of relevant legislation 
• Up to date understanding of regulatory changes and translation thereof into Santam 
• Sound experience in strategic management of organisational change (including the taking of a lead role in conducting major reviews and implementing change management initiatives). 
• Previous management role in a complex organisation with active experience of organisational development and workforce development.
• Proven experience designing and leading talent development, leadership development, and succession planning initiatives.
• Project management experience
• People management experience
• Consulting experience preferable in large-scale organisations
• Demonstrated success in building and delivering on a corporate OE strategy
• Experience in engaging with key business and external partners across all levels (including senior levels)  
• Stakeholder management experience
• Ability to travel regularly

Skills

• Expertise in talent management practices, including leadership development, career progression, and performance management.
• Design/Conceptualisation skills; creativity and new thinking
• Ability to draw inferences and connect concepts, analytical thinking
• Influencing skills
• Negotiation skills
• Strong co-ordination, prioritisation, organisational and planning skills
• Excellent interpersonal, communication and networking skills across all levels
• High stress tolerance 
• Strong quality and client service orientation 
• Dealing with confidentiality 
• Report writing skills
• Ability to ‘think-out-of-the-box’ / lateral thinking 
• High initiative/self-starter/proactive and anticipate requirements 
• Professionalism, excellent judgement, use of discretion and problem-solving abilities 
• Ability to work and make decisions independently 
• Computer literate (Excel, Word and PowerPoint)