Jobs at Santam Insurance

What will make you successful in the role

This role is focused on, but not limited to;

• Servicing broker requests, including enquiries. 
• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services; 
• Dealing with general insurance and policy specific enquiries; 
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies; 
• Assisting to resolve all insurance queries within required timeframe and compliance requirements; 
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books; 
• Undertaking to adjust premiums in line with new asset values; 
• Managing client expectation on expected turnaround times for submitted requests; 
• Adhering to underwriting criteria and regional requirements; 
• Assist with profiling the client with the best suitable product and underwriting criteria; 
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product; 
• Assisting in implementing solutions for improvement; and 
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. 

Qualification and Experience

• Matric/ Grade 12
• 60 commercial lines FAIS credits 
• A relevant insurance related qualification (e.g. NQF lev 5) 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry 
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

Knowledge and Skills

• Excellent verbal and written communication skills 
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients 
• Ensure adherence to quality, compliance and accreditation standards 
• Conduct efficient administration 
• Optimising work processes Customer Service 
• Quality, compliance and accreditation 
• Team Support 

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently 

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently 

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CAREER OPPORUNITY

• Santam Broker Services has a career opportunity for a Senior Underwriter: Commercial Property in the Commercial Underwriting department which will be based at our Alice Lane Office in Johannesburg. This role will report to the Manager: Commercial Property Underwriting.

KEY RESPONSIBILITIES

• Develop and maintain all commercial products and coverages including the associated underwriting guidelines; rating; training material; system rules & processes; with relevant communiques to both internal and external stakeholders.
• Conduct ad hoc training to both internal and external stakeholders and assist in developing and building specialist technical underwriting skills within Santam.
• Development of new coverages to ensure market competitiveness to meet clients’ needs as the risk environment changes and to ensure market competitiveness.
• rk with Actuaries to determine appropriate rating structures and develop rating tools/solutions for these classes of business for use by external business partners.
• Assist internal stakeholders on more complex covers that require specialist underwriter input in respect of wording interpretations and decision making.
• Be able to adjust wordings and design clauses to include or exclude cover in line with underwriting decisions and risk appetite, whilst always being aware of the impact on other covers in the commercial portfolio.
• Ensure adherence to a National Survey Policy, aligned to the Santam Board’s Risk Appetite.
• Produce comprehensive business cases to proposals for changes to risk appetite.
• Analyse and sign-off of broker bespoke products.
• Ensure SBS Growth and Profit targets are tracked and achieved.
• Keep abreast of developments in global / local markets and claims trends
• Engage with other expert underwriters in the Santam Group to ensure optimal client & broker solutions.
• Provide consistent and excellent service delivery in line with Santam Experience requirements.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree or relevant insurance-related diploma: AIISA, FIISA, or similar.
• Must be able to demonstrate property underwriting ability and expertise.
• Proven track record of ideally at least 10 years’ experience within a Commercial Property and/or Agricultural Underwriting environment
• 5 years of management experience
• Extensive knowledge of (and understanding of the impact of) the relevant legislation on the business e.g. Building regulations etc. Exten
• Extensive knowledge of legal terms and South African legislation.
• Extensive short-term insurance knowledge including the principles of insurance and underwriting.
• Advance Computer literacy (MS Word, Excel & PowerPoint).

KNOWLEDGE AND SKILLS

• Exceptional verbal and written communication abilities, including English communication and report-writing skills.
• Exceptional presentation skills.
• Strong interpersonal skills with the capacity to collaborate effectively with internal and external stakeholders.
• Exceptional Proficiency in Commercial Property Underwriting.
• Strong relationship-building, negotiation, and networking abilities.
• Advance Computer literacy (MS Word, Excel & PowerPoint).

COMPETENCIES

• Technical and Underwriting Expertise
• Commercial Product Development and Innovation
• Analytical & Financial Acumen
• Enterprise risk & Governance
• Systems and Process thinking
• Stakeholder Influence & Collaboration
• Technical Communication & knowledge transfer
• Strategic & External Market Awareness
• Judgement, decision-making & Accountability
• Service orientation and Professional Creditability
• Ability to work under pressure