Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 28, 2020
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Want to get a job fast? Signup and complete your profile on MyJobMag. Employers will find you 4x faster with a complete profile. You can download your completed profile anytime
    South Point was established in 2003 to meet the growing need for student accommodation in South Africa. When we entered the property business we found exploitative landlords to be the prevailing alternative to on-campus housing. The majority of students resided in poorly maintained and expensive accommodation - hardly conducive to promoting a successful stud...
    Read more about this company

     

    Debtors Manager

    Responsibilities
    Debtor Management and Administration
    Lease Administration, Billing and Receipts

    • Leases administration is done correctly – Billing, Leases, signed, filed & supporting documentation obtained (including FICA coordination where required).
    • Investigate all un-allocated receipts and clear against tenant’s account in order to clear TAA (Tenant’s age analysis).
    • Process corrections of misallocations & unidentified receipts on a daily basis.
    • Administration of billing of non-rental matters such as lost keys, sleep over damages and payment thereof.
    • Statements are issued timeously & rental accrual and receipts is accurate at all times.
    • Ensure that pre-billing reports are print, checked for accuracy & approved before the next Rent Roll
    • Review of rent rolls to ensure accuracy of billings
    • Report and manage all exceptional reports & ensure that Billing & tenancy codes are correct
    • Credit vetting of prospective tenants where required
    • Ad-hoc invoicing against security deposits

    Collections of rentals from NSFAS and Private tenants

    • Reconciling of accounts where required
    • Collection of 95% of monthly rental due in both NSFAS and Private students.
    • Following-up daily, weekly, monthly to ensure that debtors/students adhere to terms of payment.
    • Ensure that queries on any outstanding balances and/or short payments are done by team by contacting NSFAS and Private students directly and to follow up on balance of payment if required.
    • Diarize payment arrangements for all outstanding balances and follow up telephonically on agreed date.
    • Ensure that bad debts do not exceed 1% of annual revenue

    Refunds
    Manage Processing of refunds as and when required.
    Team Management

    • Ensuring that staff comply to debtors’ collection procedures relating to lock outs and de-activations
    • Ensuring that debtors collection procedures are followed i.e. Biometrics deactivation and lockout as per lockout procedure document.
    • Ensuring adequate staff training takes place
    • Manage inter-departmental relations
    • Training of staff within the Private Accounts & Customer Service team
    • Approval of leave requests of team
    • General office management

    Reporting

    • Report to the Head of Department on debtors status and meetings held with NSFAS
    • Ad hoc reporting as required

    General

    • Attend to all audit queries & make sure that they are resolved timeously.
    • All ad hoc tasks as assigned to by management.
    • Attending & representing the company in matters handed over to Housing Tribunal Courts by tenants
    • Maximisation of recoveries from residential tenants
    • Attend to property inspections of residential tenants
    • Management of vacate process for NSFAS and Private students and residential tenants and charging against any damages prior to processing of refunds as and when required

    Client liaison and management

    • Proactively engage with tenants and or student sponsors to create professional relationships, creating and maintaining through constant follow-ups and meetings
    • Handling of Student/Tenants queries & ensure that Customer services is adhered to all the time.
    • Ensure that courtesy calls are made to the NSFAS to confirm that client has no queries and requested reconciliation of their accounts.
    • Manage all client queries and e-mails & ensure that they are responded to on the day of receipt.
    • Ensure that Response to queries is within 24 hours of receipt and resolve within 5 working days
    • Liaise with and manage relationships with clients to ensure accounts are paid on time
    • Client retention (customer care) through ongoing phone calls, emails and meetings
    • Constant engagement with internal stakeholders (Marketing, Facilities, Finance) to ensure client satisfaction and retention.

    Skills and Qualifications

    • Matric,
    • Degree in Financial Accounting/related
    • Honours an added advantage
    • At least 3 years debt collection experience
    • Customer Care experience
    • Experience to be related to Finance or Accounting as the role requires an Financial/Accounting acumen
    • Experience in managing a team
    • Computer Skills (MS , Excel (Intermediate to advanced) & Powerpoint)
    • ERP Knowledge (oracle an added advantage)

    go to method of application »

    Debtors Manager - Key Clients and Commercial

    Responsibilities

    • Debtor Management and Administration
    • Lease Administration, Billing and Receipts
    • Leases administration is done correctly – Billing, Leases, signed, filed & supporting documentation obtained (including FICA coordination where required)
    • Investigate all un-allocated receipts and clear against tenant’s account in order to clear TAA (Tenant’s age analysis)
    • Process corrections of misallocations & unidentified receipts on a daily basis
    • Administration of billing of non-rental matters such as lost keys, sleep over damages and payment thereof
    • Statements are issued timeously & rental accrual and receipts is accurate at all times
    • Ensure that pre-billing reports are print, checked for accuracy & approved before the next Rent Roll
    • Review of rent rolls to ensure accuracy of billings
    • Report and manage all exceptional reports & ensure that Billing & tenancy codes are correct
    • Credit vetting of prospective tenants where required
    • Ad-hoc invoicing against security deposits and project work
    • Collections of rentals from bursars/sponsors and commercial tenants
    • Reconciling of accounts where required
    • Collection of 95% of monthly rental due in both sponsored student’s commercial tenants
    • Following-up daily, weekly, monthly to ensure that debtors/students adhere to terms of payment
    • Ensure that queries on any outstanding balances and/or short payments are done by team by contacting tenants / sponsors directly and to follow up on balance of payment if required
    • Diarize payment arrangements for all outstanding balances and follow up telephonically on agreed date
    • Ensure that bad debts do not exceed 1% of annual revenue

    Refunds

    • Manage Processing of refunds as and when required

    Team Management

    • Ensuring that staff comply to debtors’ collection procedures relating to lock outs and de-activations
    • Ensuring that debtors collection procedures are followed i.e. Biometrics deactivation and lockout as per lockout procedure document
    • Ensuring adequate staff training takes place
    • Manage inter-departmental relations
    • Training of staff within the Key Clients and Commercial team
    • Approval of leave requests of team
    • General office management.

    Reporting

    • Report to the Head of Department on debtors status and meetings held with sponsors / tenants
    • Ad hoc reporting as required

    General

    • Attend to all audit queries & make sure that they are resolved timeously
    • All ad hoc tasks as assigned to by management
    • Attending & representing the company in matters handed over to Housing Tribunal Courts by tenants
    • Maximisation of recoveries from non-residential tenants
    • Attend to property inspections of non-residential tenants
    • Management of vacate process for non-residential tenants and charging against any damages prior to processing of refunds as and when required
    • Coordinate maintenance issues for non-residential tenants

    Client liaison and management

    • Proactively engage with tenants and or student sponsors to create professional relationships, creating and maintaining through constant follow-ups and meetings
    • Handling of Student/Tenants queries & ensure that Customer services is adhered to all the time
    • Ensure that courtesy calls are made to the tenants/sponsors to confirm that client has no queries and requested reconciliation of their accounts
    • Manage all client queries and e-mails & ensure that they are responded to on the day of receipt
    • Ensure that Response to queries is within 24 hours of receipt and resolve within 5 working days
    • Liaise with and manage relationships with clients to ensure accounts are paid on time
    • Client retention (customer care) through ongoing phone calls, emails and meetings
    • Constant engagement with internal stakeholders (Marketing, Facilities, Finance) to ensure client satisfaction and retention.

    Skills and Qualifications:

    • Matric
    • Degree in Financial Accounting/related
    • Honours an added advantage
    • At least 3 years debt collection experience
    • Customer Care experience
    • Experience to be related to Finance or Accounting as the role requires an Financial/Accounting acumen
    • Experience in managing a team
    • Computer Skills (MS , Excel (Intermediate to advanced) & Powerpoint)
    • ERP Knowledge (oracle an added advantage)
       

    Method of Application

    Use the link(s) below to apply on company website.

     

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

  • Send your application

Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert

 

Join our happy subscribers

This website uses cookies to improve your experience. By using this site you agree to the storing of cookies on your device to enhance navigation, analyze site usage, and assist in our marketing efforts. To learn more, see our Cookie Policy. Accept and Close
 
 
 
Send your application through

Yahoomail Gmail Hotmail