Jobs at Spur Corporation

Key Responsibilities:

Guest Experience Management

• Greet and interact with guests, ensuring they have a memorable and positive dining experience.
• Address guest concerns and complaints promptly, professionally, and effectively, striving for complete guest satisfaction.
• Monitor and maintain a clean, organized, and inviting dining area to ensure a welcoming atmosphere.
• Drive brand identity and awareness, ensuring staff act as brand ambassadors who promote the restaurant’s values.

Staff Management

• Recruit, hire, and train Front of House (FOH) staff, including hosts, servers, bartenders, and bussers.
• Manage staff schedules, ensuring appropriate coverage during peak and off-peak hours while handling time-off requests.
• Conduct regular meetings and training sessions to improve service quality and keep the team informed about new menu items, promotions, and standards.
• Evaluate employee performance, providing feedback, coaching, and creating development opportunities to enhance team skills.

Operational Oversight

• Oversee day-to-day restaurant operations, including opening and closing procedures, reservation management, and seating arrangements.
• Ensure compliance with food safety, hygiene, and sanitation standards, adhering to health regulations at all times.
• Coordinate with the kitchen team to ensure that orders are delivered accurately and in a timely manner.

Costs and Sales Management

• Monitor FOH waste, damages, and other operational inefficiencies, implementing processes to minimize costs (labor, supplies, and equipment maintenance).
• Foster a competitive and growth-focused atmosphere within the team, encouraging upselling and meeting sales targets.

Quality Control

• Maintain high standards of service and hospitality, ensuring that every guest interaction is consistent, professional, and aligned with company values.
• Enforce and implement service protocols and best practices across the FOH team to ensure smooth operations and superior guest service.
• Regularly assess and update FOH procedures to enhance efficiency, reduce errors, and elevate the overall dining experience.

Marketing and Promotions

• Communicate and implement brand marketing initiatives to the team, ensuring smooth execution of promotional strategies and seasonal campaigns.
• Collaborate on strategies to attract new customers and retain existing patrons, ensuring brand visibility and loyalty.

Communication and Collaboration

• Foster seamless communication between the FOH and kitchen teams, ensuring operational alignment and a cohesive service experience.
• Act as a key liaison between management and FOH staff, ensuring that restaurant policies, goals, and expectations are consistently communicated and followed.
• Address and resolve conflicts between staff or with guests promptly, maintaining a professional, solution-focused approach.

Qualifications:

• Proven experience as a Front of House Manager or in a similar leadership role within the hospitality industry.
• Strong customer service skills with the ability to handle difficult situations calmly and professionally.
• Experience in staff management, training, and development.
• Knowledge of restaurant operations, including reservation systems, POS systems, and scheduling software.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining high standards of service.

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Key Responsibilities:

Total Guest Experience

• Ensure every guest receives exceptional service, consistently exceeding expectations. Address and resolve guest complaints or issues promptly.
• Maintain high standards of food quality, presentation, and consistency. Collaborate with the kitchen team to ensure menu items meet specifications.
• Oversee the restaurant's ambiance, ensuring cleanliness, decor, lighting, and music align to create a welcoming environment.
• Regularly collect and analyze guest feedback. Implement improvements based on insights to enhance the overall guest experience.

Financial Management

• Develop and manage the restaurant's budget to meet financial targets. Continuously monitor expenses and revenues, making adjustments as necessary.
• Analyze financial statements and performance metrics to identify opportunities to boost profitability. Implement cost-saving measures without compromising quality.
• Oversee inventory control, ensuring accurate records and minimizing waste. Negotiate favorable terms and pricing with suppliers.
• Prepare and submit detailed financial reports to the Operations Specialist at the Head Office, offering insights and recommendations based on financial performance.

Administration and KPI

• Ensure all administrative tasks, including payroll, scheduling, and compliance with health and safety regulations, are completed accurately and on time.
• Track and analyze key performance indicators (KPIs) to assess restaurant performance. Identify trends and implement strategies for improvement.
• Ensure adherence to company policies and procedures, maintaining accurate records and documentation at all times.

Planning and Execution

• Develop and implement strategic plans that align with business goals. Collaborate with the Operations Specialist to ensure restaurant objectives support the company's overarching strategy.
• Streamline operations to improve efficiency and productivity. Proactively identify and address operational challenges.
• Oversee the timely and successful execution of special projects and initiatives.

Training and Development

• Create and implement comprehensive training programs for all team members. Ensure employees are well-versed in menu items, service standards, and company policies.
• Conduct regular performance reviews, providing constructive feedback to staff. Recognize high performers and address performance issues promptly.
• Mentor and nurture future leaders within the team, fostering a positive and growth-oriented work environment.

Business Acquisition and Campaign Activation

• Conduct market research to identify business growth and expansion opportunities. Analyze competitors and industry trends to stay ahead of the competition.
• Plan and execute marketing campaigns to attract new customers and retain existing ones. Collaborate with the marketing team to design promotional strategies.
• Build strong relationships with the local community and engage in community events to enhance the restaurant's visibility and reputation.
• Identify and foster strategic partnerships to support business growth. Manage key relationships with partners and stakeholders.

Qualifications:

• Proven experience as a General Manager or in a similar leadership role within the hospitality industry.
• Strong financial acumen, with experience in budgeting and financial management.
• Excellent organizational skills and the ability to manage multiple tasks efficiently.
• Exceptional interpersonal and communication skills, with a focus on team leadership.
• Proficient in restaurant management software and Microsoft Office Suite.
• Ability to make sound decisions under pressure and solve problems creatively.