Jobs at Stryker

What you will do:

• Coach others on the market positioning and strengths/weaknesses of key competitors
• Share marketing intelligence and information with the team
• Interpret competitive analysis and incorporate it into marketing strategy for product or portfolio
• Anticipate future competition types and develop processes to improve competitive analysis accuracy
• Define the Joint Replacement portfolio strategy for premium and mid-tier segments in EEMEA
• Manage the PLCM strategy for EEMEA in close partnership with RA/QA
• Ensure all AMP’s and CP’s in the region align with the franchise strategy by guiding local Marketing teams
• Drive the adoption of ProLaunch for new product introduction plans, tracking and monitoring progress
• Collaborate with PMs and commercial leaders to execute region-specific marketing & education activities
• Manage pricing & margin management across all regions
• Allocate financial resources and manage Joint Replacement investments in focus countries
• Provide technical expertise with respect to specified product areas, including product knowledge and sales trends
• Facilitate the annual product planning (APP) process for the Joint Replacement portfolio
• Orchestrate coordinated product launches in-country
• Establish relationships with Global and European Marketing teams, producing reports and sharing territory information
• Determine and coordinate all Joint Replacement Training & Education activities for HCPs in EEMEA
• Mentor teams in developing targeting and positioning statements that align with strategic plans
• Guide teams in allocating marketing resources to customer acquisition and retention objectives
• Provide strategic direction to the field sales organization through various communications and presentations
• Lead a team of professionals, developing employees, and fostering personal growth and development

What you need:

• Bachelor’s degree in marketing, business or related discipline required
• MBA preferred
• 10+ years of work experience required
• 7+ years medical device or marketing/sales experience preferred 
• 4+ years of people management experience preferred
• Excellent presentation and interpersonal communications skills
• Strong analytical and problem-solving skills
• Ability to manage multiple projects while delivering on established timelines
• Ability to be persuasive in the absence of organizational authority
• Must be able to understand and work within complex interdivisional procedures and policies
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)
• Must be able to manage time, projects, stress and conflict
• Must be able to bring tasks through to completion with minimal supervision
• Must be able to communicate / present to large groups of people

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The Job's Mission:

• To provide executive assistance to the General Manager. We need someone that exhibits a professional and polished demeaner and fully understands the role of an executive PA. This role requires exceptional organizational skills, a keen eye for detail, and the ability to handle sensitive information with utmost confidentiality. The ideal candidate will be proactive, efficient, and capable of managing a diverse range of tasks in a fast-paced environment.

Key responsibilities

Administrative support

• Manage and maintain complex calendars,
• Coordinating complex scheduling and calendar management for the General Manager, including scheduling meetings, appointments, and travel arrangements, and providing comprehensive administrative support.
• Coordinate and prepare materials for meetings, presentations, and reports.
• Prepare and edit documents, letters, and reports with high accuracy.
• Capturing, filing and retrieving corporate records, documents, and minutes of South African Leadership Team (SALT) meetings
• Must have knowledge and experience in writing minutes for a statutory board meeting
• Capturing and processing data using various software, including word processing, spreadsheets, and PowerPoint presentation software.

Project management

• Assist in the planning and execution of special projects and initiatives.
• Monitor project timelines, deliverables, and coordinate with various departments to ensure completion.
• Conduct research and gather information as required for projects and reports.
• Coordinate project completion by assigning work to appropriate staff, including the SALT, on behalf of the GM.
• Manage all aspects of organization’s office services. Evaluate and assist in developing office policies and procedures for improved workflow and anticipate future needs as the organization grows.
• Assist in the selection of vendors and to purchase equipment, services, and supplies necessary for the operation of the organization.
• Other projects/duties as assigned for the overall benefit of the organization. 

Communication

• Serve as the primary point of contact between the General Manager and internal or external stakeholders.
• Draft, review, and distribute communications on behalf of the GM
• Facilitate effective communication within the executive team and across the organization.
• Coordinate all SALT team meetings and retreats and assist with company meetings and events as needed.
• Provide "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the GM and staff, demonstrating leadership to maintain credibility and trust.
• Support the SALT team with communication and culture messages.

Event Coordination

• Plan and organize executive events, meetings, and conferences, both onsite and offsite.
• Oversee travel logistics, handle bookings, flights, car hire, accommodation.
• Manage events planning including venue selection, catering, team communications and travel arrangements for attendees.
• Provide hospitality to all guests and help to create a welcoming environment, assist with catering and hospitality needs as requested.
• Work closely with events planning team to ensure smooth planning and execution of company events.

Confidentiality and Discretion

• Handle sensitive and confidential information with the highest level of discretion and integrity.
• Ensure compliance with company policies and procedures regarding confidentiality.

Office Management

• Oversee the day-to-day operations of the executive office.
• Work closely with the GM to keep well informed of upcoming commitments and responsibilities, following up appropriately.
• Anticipate GM’s needs in advance of meetings, conferences, and provide relevant support for the meetings to be successful.
• Manage office supplies, equipment, and facilities to ensure a well-functioning work environment.

Education and Experience:

• Bachelor’s degree or similar in Business Administration, Management, or a related field.
• Minimum of 5 years of experience as an executive assistant or in a similar role supporting senior executives.

Skills and Competencies:

• Exceptional organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong problem-solving skills and the ability to anticipate needs.
• High level of professionalism and strong interpersonal skills.

Personal Attributes:

• Discreet and trustworthy, with a strong sense of integrity.
• Proactive and self-motivated with a positive attitude.
• Flexible and adaptable to changing priorities and demands.
• Effective communicator, energetic, and self-motivated

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Position Summary:

• The representative is an entry level Customer Service position and a junior member of the team.
• The role is expected to carry out basic duties.
• Some experience and knowledge of working in a customer service environment is expected, however it is assumed  that they would be trained and will develop experience on all aspects of the role over time.  Some amount of oversight would be required to guide them.

Essential duties & responsibilities

• Processing orders, credits, loan kit queries, repair order requests
• Arranging returns and collections and handling proof of delivery and pricing requests
• Handling  incoming e-mails and calls
• Proactively communicating with internal & external customers
• Investigating and resolving invoice disputes
• Logging and follow up of issue resolution and related communication back to the customer