Jobs at Sun International

Main Purpose of the job:

• Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash, desk areas on the gaming floor (including casino and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.
• This role works within scheduled/shift cycles.

Duties and responsibilities include:

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products, and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system
• Report on any suspicious transactions
• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers, and smart cards and paying out ‘winnings.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purpose.

Requirements

Minimum requirements (Education and Experience)

• Matric
• National Certificate in Gaming Operation.
• Computer literate
• Numerical Skills
• Interactive communication skills (Banking experience would be advantageous)
• Previous experience in a customer facing / cashiering role
• Reliability and dependability on attendance
• Tolerance for stress
• Attention to detail.
• Ability to work in a structured and controlled environment.

Skills and competencies

• Good communication skills in English
• Ability to work shifts that meet operational requirements.
• Planning and co-ordination
• Handling information / follow instructions.
• Problem solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative.
• Relationship building
• Customer service orientation

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Description

Job Purpose

• To provide a wide range of administrative and general support duties of a responsible, confidential and complex nature to ensure the seamless implementation and consistent delivery of services provided by the business unit’s Executive Office to all clients and stakeholders.
• The role has a lead administration responsibility and may delegate or reassign work to other support staff in the business unit.

Key Performance Areas

Office Administrative Support

• Provide administrative support to the executive office (including e-mails, mail and telephone)
• Allocate and reconcile supplier invoices correctly and resolve all queries
• Submit expense claims to the Finance department as per company policy and procedures.
• Order stationery, paper and other consumables (as per company procedures), ensuring availability on demand.
• Develop a filing system (including records and reports) that enables others in the business unit to be able to access required documents
• Store confidential documents for safe keeping
• Coordinate the flow of paper and electronic documents to the appropriate parties
• Follow through on outstanding issues and action lists from minutes with relevant HODs
• Liaise with travel service providers to co-ordinate travel, car and accommodation arrangements

Executive Support

• Provide administrative support to the executive office (including e-mails, mail and telephone)
• Manage the diary of the GM
• Plan time in GM’s diary for follow-up and action steps from meetings
• Prepare internal and external communication documents for GM
• Type correspondence proficiently including letters, faxes, etc.
• Manage calls, queries and requests received by the GM’s office on a daily basis ensuring that these are resolved, redirected or reassigned to relevant managers within the business unit.
• Troubleshoot and resolve issues with assigned clients or other stakeholders.
• Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
• Consolidate budget information and record and monitor monthly expenses, escalating any variations to budget

Meeting Co-ordination

• Send out meeting invitations in advance (within reasonable time period to accommodate delegates).
• Complete and distribute agenda and minutes timeously
• Book meeting venues according to meeting requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.
• Co-ordinate required equipment and ensure all in working order e.g. Air Conditioning, Laptop, Proxima etc.
• Arrange catering in line with RSVP’s and dietary requirements of the attendees.

Project Co-ordination

• Co-ordinate special projects as allocated by General Manager.
• Conduct research and analysis that may be needed for projects or presentations.
• Communicates with stakeholders, clients, visitors to achieve aims of projects.
• Monitor progress of projects allocated to staff by GM.
• Consolidate information from across the business unit and prepare reports to GM on progress, implemented actions, challenges, etc. 

Requirements

Education

• Business Administration or Secretarial Diploma
• Grade 12

Experience

• Minimum of 5 years’ experience in an administration or secretarial role 
• Track record in project co-ordination 
• Experience in events co-ordination is an advantage 

Work conditions and special requirements

• Ability to work shifts that meet operational requirements. This may include extended hours.
• High business ethics and confidentiality

Skills and Knowledge

• Decision-making skills
• Multi-tasking
• Planning and co-ordination
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative
• Customer service orientation
• Stakeholder Relationship management

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Job Purpose

• The Spa Team Leader is responsible for supporting the day-to-day operations of the spa and leading the spa team to deliver exceptional service and treatments. This role acts as a bridge between therapists and spa management, ensuring treatment quality, team efficiency, guest satisfaction, and adherence to health, safety, and service standards.

Key Performance Areas

• Ensure effective daily coordination of spa staff, including therapist schedules, shift coverage, room readiness, treatment flow, appointment management and task delegation
• Monitor treatment quality and guest feedback to ensure consistent standards of service
• Ensure all treatment rooms and public areas are clean, well-stocked, and maintained according to hygiene protocols
• Provide day-to-day guidance, support, and motivation to the therapist team
• Assist with onboarding of new team members, ongoing training, and upskilling
• Conduct regular check-ins with therapists, support performance management processes, and foster a culture of accountability and continuous improvement
• Address minor team issues or concerns and escalate more complex matters to the Spa Manager
• Act as a visible and approachable point of contact for guests during their visit
• Handle guest complaints, special requests, and VIP needs with professionalism
• Promote a calm, relaxing, and welcoming spa atmosphere
• Support upselling of retail products and spa packages in collaboration with the front desk team
• Assist with treatment scheduling, daily task checklists, therapist productivity reports, and stock tracking
• Conduct room and treatment quality audits and report on service consistency
• Ensure proper usage and maintenance of spa equipment and supplies
• Ensure adherence to health, safety, and sanitation regulations across the spa
• Conduct regular checks on therapist grooming, hygiene, and service readiness
• Participate in team briefings, audits, and quality assurance reviews
• Deliver spa treatments to guests when required to support operational coverage, maintain service continuity, or respond to high demand

Requirements

Education

• Matric /Grade 12 
• Recognised spa or beauty therapy qualification -SAASHP, CIDESCO, ITEC preferable

Experience

• 6’ years of hands-on experience as a Spa Therapist, inclusive of 2 years at a team lead/supervisor level

Work conditions and special requirements

Ability to work shifts that meet operational requirements

Skills and Knowledge

• Proficiency in a variety of treatments including massage therapy and skincare
• Knowledge of holistic and wellness treatments
• Knowledge of skin care product lines
• Sanitation protocols for tools, linen and workspaces
• Proficiency is spa management systems
• Sales & Upselling Techniques
• Communication Skills
• Staff Scheduling & Resource Planning
• Inventory & Stock Control
• Operational Monitoring

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Job Purpose

• The Spa Therapist is responsible for delivering a wide range of professional spa treatments and wellness therapies to clients in a safe, courteous, and professional manner.
• The role focuses on enhancing guest wellbeing and satisfaction by ensuring a consistently high standard of service, personalisation, and hygiene, while promoting spa services and contributing to overall spa revenue.

Key Performance Areas

• Perform a range of treatments including (but not limited to) massages, facials, body wraps/scrubs, manicures, pedicures, and holistic therapies in accordance with spa protocols and brand standards
• Evaluate guest requirements and preferences to deliver appropriate treatments that align with service standards and enhance overall satisfaction
• Provide product recommendations and aftercare advice based on treatment outcomes and client needs
• Maintain guest comfort, privacy, and safety throughout the spa experience
• Prepare and maintain treatment rooms, ensuring cleanliness, sanitisation, and readiness before and after each guest
• Follow all health, safety, and hygiene protocols, including the correct handling and storage of products and equipment
• Uphold high standards of personal grooming and presentation in line with spa guidelines
• Greet and consult with clients in a warm, professional manner to ensure a relaxing and positive experience
• Respond to client questions, concerns, or feedback with professionalism and care
• Maintain a calm and welcoming atmosphere, creating a sense of trust and wellbeing
• Participate in team meetings, product and service training, and performance reviews
• Assist with spa reception duties when required, including booking appointments and handling guest queries
• Support spa promotions and upselling of treatments and retail products to meet sales targets
• Report any equipment issues or stock shortages to management promptly

Requirements

Education

• Grade 12 
• Recognised spa or beauty therapy qualification (Certificate) 

Experience

• 2-3 years’ experience as a Spa or Beauty Therapist in a 5star environment/cruise ships

Work conditions and special requirements

• Ability to work shifts that meet operational requirements 

Skills and Knowledge

• Proficiency in a variety of treatments including massage therapy and skincare
• Knowledge of holistic and wellness treatments
• Knowledge of skin care product lines
• Sanitation protocols for tools, linen and workspaces
• Proficiency is spa management systems
• Sales & Upselling Techniques
• Communication Skills