Jobs at The Coca-Cola Company

Job Description    

• Coca Cola Beverages South Africa has an exciting opportunity in the Logistics Department. We are looking for a seasoned individuals with necessary skills & experience for four (4) Customer Engagement Specialist roles reporting into the Logistics Costumer Engagement Manager.

Key Duties & Responsibilities    
Key Outcome

Customer Feedback & Insight Analysis

• Conduct a thorough analysis of customer feedback data (surveys, complaints, social media) to identify recurring issues and areas for service improvement.
• Analyze customer engagement metrics (e.g., interaction frequency, response times, feedback campaign participation) to gauge customer satisfaction and engagement levels.
• Compile and present detailed reports on customer behavior and preferences, providing actionable insights to the Interaction teams and relevant stakeholders.

Customer Engagement Program Execution

• Plan and execute customer engagement programs, including loyalty initiatives, feedback campaigns, and personalized communication strategies.
• Develop and implement targeted customer communication plans to enhance engagement and drive sales.
• Monitor and evaluate the effectiveness of engagement programs, adjusting as needed to optimize results.
• Collaborate with the channel marketing and sales teams to align customer engagement initiatives with overall business objectives.

Customer Issue Resolution & Escalation

• Manage customer query escalations, ensuring timely resolution and providing clear feedback on resolutions to customers.
• Collaborate with distribution, warehouse, supply chain and sales to resolve complex customer issues.
• Maintain detailed records of customer issues and resolutions, ensuring compliance with CCBSA standards.
• Compile weekly reports on customer-related issues, highlighting trends and areas for improvement.

Distribution & Logistics Collaboration

• Collaborate with Distribution and Warehouse teams to manage customer engagements related to night deliveries, focusing on reducing Full Beverage Returns.
• Support all Logistics productivity initiatives, ensuring that On Time In Full Sunday deliveries are met.
• Act as a liaison between the customer, and the distribution teams, to help ensure that all customer expectations are met.
• Communicate customer delivery issues to the distribution teams in a timely manner

Functional Capabilities

• Customer Relationship Management (CRM) Management
• Customer Feedback Analysis & Reporting
• Customer Communication & Interaction Management
• Customer Issue Resolution & Escalation
• Customer Engagement Program Delivery

KBI

• Customer Satisfaction Score (CSAT/NPS)
• Customer Retention Rate
• Average Customer Response Time
• First-Contact Resolution Rate
• On Time In Full Sunday Delivery Compliance
• Full Beverage Return Reduction
• Truck turn around times (TAT)

Skills, Experience & Education    
Education

• A bachelor's degree in Marketing, Communications, Business Administration, Public Relations, Supply Chain, or Logistics.

Experience

• 3-5 years of experience in a customer service, customer engagement, marketing, or sales support role.
• Hands-on experience in areas like customer communication, complaint resolution, feedback analysis, and CRM system utilization.
• Familiarity with customer engagement tools and platforms (e.g., CRM systems, helpdesk software, social media management tools).
• Experience in report generation, and data analysis relating to customer engagement.

Skills 

• Excellent ability to communicate clearly, concisely, and empathetically with customers across various channels.
• Strong ability to understand customer needs, resolve issues effectively, and provide exceptional service.
• Ability to analyse customer feedback, engagement metrics, and CRM data to identify trends and insights.
• Ability to liaise with customer, logistics, and sales to ensure smooth operations and delivery.
• Ability to participate problem solving in logistics problems impacting customer service.

Deadline:18th June,2025

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Coca-Cola Beverages South Africa has exciting opportunities in the CDE depertment. We are looking for suitably qualified and experienced candidate for a Refrigeration Mechanic role based in Nelspruit .

Key purpose

• To provide technical support and services to the Equipment services division and other related stakeholders through the installation, maintenance and repair of fountain & coffee equipment in order to meet all quality standards and to achieve customer service excellence. 

Key Duties & Responsibilities    
Key outputs and Accountabilities 

Equipment installation and maintenance 

• Installation and removal of fountain and hot beverage equipment.
• Servicing of fountain and hot beverage machines.
• Repaired and maintained equipment.
• Solved situational problems.
• Customer satisfaction.
• Maintained safety, health and environmental standards.
• Managed own development and performance.
• Tested equipment before final assembly.
• Complete work in line with the requirements of SHEQ systems

Daily activities 

• Customer satisfaction with regards to installations, preventive maintenance & repairs.
• Managing of equipment spare parts and apply solid hand-eye coordination.
• Application of advanced assembling skills.
• Use conceptual skills.
• Understanding of HACCP & Food safety.
• Maintained safety, health and environmental standards.
• Calibration of equipment to meet quality requirements.
• Complete work in line with the requirements of SHEQ systems.
• Maintain an internal locus of control and manage own development and performance. 

Skills, Experience & Education    
Qualifications and Experience

• Matric or N3 (Refrigeration/electrical).
• Registered Trade Test - Refrigeration.
• Minimum requirement: 2 years’ experience in refrigeration/vending/fountain in the field (maintenance and repairs of commercial fridges).
• Valid Code 08 driver's licence (must currently be driving). Code 10 will be an added advantage.

Other requirements

• Technical Knowledge.
• Must be a South African Citizen.
• Clear Criminal and Credit record.

Key Competencies

• Mechanical Aptitude: The?ability?or level of?understanding?an individual holds when working or using mechanical machinery. 
• Teamwork: The ability to work well in teams comprising members of one’s own work unit or discipline. Including being flexible and can work with a wide variety of different people on different tasks. 
• Customer orientation: Be dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 
• Problem Solving: Use rigorous logic and methods to solve problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. 
• Good Communication: The ability to express oneself clearly in conversations and interactions with others and tailors the content of speech to the level and experience of the audience. 
• Planning: The ability to apply planning skills in order to, schedule activities and prioritise resources in the achievement of an objective. 
• Quality: Ability to differentiate between good standards and exceptional standards and maintaining a good levels of work outputs. 

Deadline:19th June,2025

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Key Purpose

• To develop, implement and maintain effective account plans thereby managing the profitable sales of CCBSA products, and the development and maintenance of new business relationships and opportunities so that customer excellence, brand loyalty and profitable volume growth are achieved.

Key Duties & Responsibilities    
Key Output:

• Identified and implemented new business opportunities
• Optimized customer service
• Formulated account reviews
• Formulated account plans
• Managed and optimized accounts
• Managed and maintained assets
• Generated orders
• Executed promotions
• Managed cash and credit accounts
• Compiled competitor report
• Key Attributes & Competencies Knowledge:
• Sales/Marketing principles and practices
• CCBSA product knowledge
• TSP principles
• Manage execution standards
• Merchandising and cooler management
• Trade replacement
• Order taking
• Credit Management
• Basic Finance and Commercial knowledge Attributes:
• Good analytical and numerical ability
• Socially outgoing and confident
• Able to build positive relationships
• Ability to negotiate
• Team player who can also work independently
• Assertive and persuasive- ability to influence
• Open to change and looking for opportunities for improvement
• Good problem solving ability, solutions orientated and can be innovative
• Good analytical and problem-solving ability
• Responsible, conscientious and dependable
• Willing to take calculated risks
• Self-discipline and well organized
• Good planning ability
• Flexibility
• Good ability to work under pressure and handle a demanding work environment
• High energy levels and drive

Skills, Experience & Education    
Qualifications & Experience:

• Matric and completed 3 year sales/marketing qualification.
• 2 years relevant FMCG experience in a sales/marketing environment.
• Experienced driver with a code 08 drivers license
• Computer literate or potential to acquire

Deadline:19th June,2025

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Key Purpose Statement

• To provide proactive and timeous administrative support to the Key Account Manager, to ensure that the portfolio of accounts are effectively managed.

Key Duties & Responsibilities    
Key Outputs and Accountabilities

• Coordinate all aspects related to point of material for the portfolio of accounts.
• Support Key Account Manager with order taking from national and regional customers to drive volume growth.
• Provide support on the Business-to-Business (B2B) ordering system by conducting daily checks to identify and resolve systematic pricing discrepancies.
• Manage key account queries and resolve historical or built-up pricing claims resulting from systematic pricing discrepancies to ensure timeous resolution of customer claims.
• Review daily reports (e.g out of stock, sales performance, new store openings and sales out data etc), and highlight execution gaps and opportunities to support critical decision making.
• Coordinate all internal and external customer meetings and prepare post customer interaction reports to highlight critical action items.  
• Support Key Account Manager with administrative tasks related to Strategic Projects and plans (e.g., New Product Launches).
• Track and review channel or customer business plans on a regular basis, to ensure opportunities identified are delivered.
• Assess promotional grid key outcomes to ensure that opportunities are captured as identified through category data sources (per category, per customer, per banner, per region).
• Support with internal engagements and ensure that the Key Account Manager is kept informed of attributes from marketing, Monster Energy, The Coca-Cola Company, E-Commerce Teams, Prenbev, Finance, Operations, etc.

Skills, Experience & Education    
Qualifications and Experience

• National Diploma in Sales and Marketing or equivalent.
• 2 – 3 years’ administrative experience in a sales environment. 
• MS Office Computer literacy (MS Word, MS Excel and MS PowerPoint).
• Numeracy proficiency
• High attention to detail and solid administrative skills.
• Ability to perform under pressure.

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Key Duties & Responsibilities    

Key Outputs:

• Assistance provided towards target achievement
• Order Generation Process optimised
• Daily Execution Standards optimised
• Call Preparation
• Customer outlets executed
• Company assets managed and maintained
• Information Managed
• Customer service optimized

KEY ATTRIBUTES AND COMPETENCIES

Knowledge:

• Of the market / designated geographical area
• Basic Sales/Order Generation principles and practices
• Customer Service standards
• Merchandising Standards including look of success

Skills & Attributes

• Socially outgoing and confident
• Able to build positive relationships
• Ability to generate basic sales
• Team player who can also work independently
• Open to change and looking for opportunities for improvement
• Responsible, conscientious and dependable
• Self-discipline and well organized
• Flexibility
• Good ability to work under pressure and handle a demanding work environment
• High energy levels and drive

Skills, Experience & Education    Education

• Matric/Grade 12 with Mathematics
• A completed 3 year relevant post matric qualification would be advantageous.
• 1 year or more Merchandising or Sales experience within the FMCG would be an advantageous
• Valid code 8 drivers license, unendorsed.

Deadline:19th June,2025

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Key Output:

• Identified and implemented new business opportunities
• Optimized customer service
• Formulated account reviews
• Formulated account plans
• Managed and optimized accounts
• Managed and maintained assets
• Generated orders
• Executed promotions
• Managed cash and credit accounts
• Compiled competitor report
• Key Attributes & Competencies Knowledge:
• Sales/Marketing principles and practices
• CCBSA product knowledge
• TSP principles
• Manage execution standards
• Merchandising and cooler management
• Trade replacement
• Order taking
• Credit Management
• Basic Finance and Commercial knowledge Attributes:
• Good analytical and numerical ability
• Socially outgoing and confident
• Able to build positive relationships
• Ability to negotiate
• Team player who can also work independently
• Assertive and persuasive- ability to influence
• Open to change and looking for opportunities for improvement
• Good problem solving ability, solutions orientated and can be innovative
• Good analytical and problem-solving ability
• Responsible, conscientious and dependable
• Willing to take calculated risks
• Self-discipline and well organized
• Good planning ability
• Flexibility
• Good ability to work under pressure and handle a demanding work environment
• High energy levels and drive

Skills, Experience & Education    
Qualifications & Experience:

• Matric and completed 3 year sales/marketing qualification.
• 2 years relevant FMCG experience in a sales/marketing environment.
• Experienced driver with a code 08 drivers license
• Computer literate or potential to acquire

Deadline:19th June,2025

go to method of application »

KEY OUTPUT

• To conduct quality tests, to compile reports and to communicate out of line specifications so that the quality of the product and package are maintained in line with Company standards, cost are minimized and records are available for audit purposes.

KNOWLEDGE

• An understanding of microbiology, chemistry, biochemistry, physics and mathematics related to the food industry, laboratory policy and practices.

Skills, Experience & Education    

QUALIFICATIONS

•  Studying towards Microbiology, Biotechnology,Food Technology or related qualification
•  Completed theoretical modules and require practical exposure to complete the qualification

SKILLS

•  Thrive in a fast paced, pressurised and competitive environment
•  The ability to apply theoretical scientific principles in the development of novel business solutions
•  Well developed decision making skills
•  Identifiy and apply new trends

ATTITUDE

•  A passion for quality and people
•  High energy levels and a positive attitude

Deadline:18th June,2025