Jobs at The Prestige Cosmetics Group

Purpose of the Role

• Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience

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Purpose of the Role

• The purpose of the role is to ensure the store's profitability through focusing on the business drivers: - customer service - generation of turnover – operating expenses and losses - implementation of company standards – establishment, leadership and maintenance of an effective team and process management practices.  

KEY RESPONSIBILITIES

Budget and Financial Management – Store Profitability

• Generate sales/KPI targets with your team - and implement strategies to achieve & improve
• Maximise profitability by controlling expenses - analyze budgets and projections monthly and implement measures to achieve/exceed sales budget and achieve optimum expense ratios
• Implement the Company’s procedures of managing expenses, financial controls, store controls and increased profitability
• Ensure that store stock loss results are within Company norms, with an effective stock loss action plan for the store - which identifies and addresses all potential security risks

Customer Experience

• Ensure that the store team (all team members) delivers consistent, excellent customer service that stands out from our competitors, in accordance with training and SOP’s
• Follow and implement the Company values and strategies that attract and retain customers
• CRM Management
• Drive increased customer data base (attraction of NEW customers)
• Manage all store customer complaints, issues, communication of enquiries, in an efficient and quick manner
• Ensure correct implementation of store layout, merchandising, signage, and visual displays
• Manage and maintain the inventory pipeline to ensure that sufficient, correct stock is displayed on the sales floor in accordance with SOPs
• Ensure correct and timeous implementation of store's eventing, activations, launches
• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
• Ensure that the store delivers appropriate merchandise and services based on the store's specific customer profile and customer trends
• Ensure appropriate staffing levels to support customer service requirements adhering to scheduling and trade guidelines

Build, lead and manage a high performing store team

• Lead by example, ensuring your own conduct is professional at all times
• Ensure an open, motivated, and harmonious work environment
• Recruitment of a high calibre team, passionate about customers and beauty
• Induction and on-boarding of all new team members
• Learning and development of all team members - understanding their role/team, store processes and systems, all relevant customer, brand and selling training
• Develop and maintain standard team ways of working / rhythm and routines as per SOPs
• Performance management of store team, including defining goals, actioning performance appraisals as per and development plans
• Daily management of team/people issues and misconduct (absenteeism, leave, time keeping, disciplinary etc) with support from line manager and HR
• Structured and organized team communication to ensure team is always aware of current focus/initiatives/performance etc (weekly/monthly EMT’s)
• Monthly team coaching sessions to communicate objectives, set goals and follow up on progress - one on one coaching sessions as identified and agreed with team members
• Create a store environment geared to deliver a great employee and customer experience you are proud of to achieve sales and profit KPIs
• Analyze results daily, weekly and develop strategies to improve with the team
• Manage time, establish priorities and delegate effectively to meet objectives and KPI’s

Store Operations

• Ensure adherence to process/systems/SOPs, ensuring you understand and manage the store according to latest SOPs and that you know all systems requirements
• Ensure comprehensive checklists are adhered to daily, weekly, monthly as required
• Accountable for all controls and sign off
• Oversee all daily movements in store
• Maintain desirable and favourable inventory levels, work closely with suppliers on out of stocks, overstocks, incorrect stock, launches etc
• Report accurately from receiving to stock room to sales floor - stock received, stock on hand, stock losses, write-offs, breakages, returns, recalls, IBTs to sales as per SOPs.
• Prepare, co-ordinate and ensure complete and accurate physical stock inventory as required weekly including stocktakes.
• Execute and maintain new launch displays, collateral placement etc
• Maintain VM/ signage, store layout & displays - as per guidelines/SOPs
• Develop and maintain strong working relationships with all suppliers and airport management, work closely in collaboration with all key stakeholders
• Ensure compliance to OHASA and ACSA requirements
• Ensure that all Standard Operating Procedures are trained, implemented and followed by all team members

MINIMUM REQUIREMENTS:

• Matric, relevant higher education degree
• At least 5 years Retail store experience/knowledge within the cosmetics industry
• BI, Retail Systems (stock management, POS, leadership, CRM, finance systems)
• Microsoft Suite - proficient excel skills
• Must be able to demonstrate retail knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required (OR Tambo trades from 6am to 10pm and all team members are required to work shifts in line with the operational requirements of the store)
• Must have own transport as per store trading times