Jobs at The South African Revenue Service (SARS)

Job Purpose

• To analyse, design, and lead the creation of innovative multi-process/function business process solutions throughout the business process management life cycle. Ensuring the desired customer experience and compliance with all current and proposed legislation to achieve sustainable business results that support the enterprise strategy. Additionally, this includes providing design and implementation support and conducting stakeholder engagement.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7): Industrial Engineering/Business Analysis/ Informatics AND 8-10 years' experience in Business Process Engineering and/or Business Analysis in a similar environment, of which 3-4 years must be at operational specialist level

 OR

• Senior Certificate (NQF 4) AND 15 year’s related experience, experience in Business Process Engineering and/or Business Analysis or in a similar environment, of which 3-4 years must be at operational specialist level

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Analyse and review legislative changes and practically translate these pieces of legislation for scoping consumption.
• Provide process solution support to institutionalise process initiatives .
• Design, model and document Process Solutions Specifications.
• Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Apply processes to improve data validation across service delivery systems in line with operational targets.
• Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Fairness and Transparency (V)
• Analytical Thinking
• Accountability (V)
• Conceptual Ability
• Fairness (V)
• Honesty & Integrity (V)
• Trust (V)
• Respect (V)
• Problem Solving and Analysis
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical competencies

• Business Analysis
• Business Knowledge
• Capacity Planning
• Institutional Process Analysis & Redesign
• Process Auditing
• Reporting
   

go to method of application »

Job Purpose

• To provide expertise, advice and support in practice, formulation and associated best practice improvement tactics, by ensuring that complex operational policy and standard operating procedures on a national level, are in line with international conventions and agreements, quality management standards and best practices, in order to enable tactical translation and operational implementation in Tax, Customs and/or Excise.

Education and Experience

Minimum Qualification & Experience Required

• Bachelor's Degree / Advanced Diploma (NQF 7) in law, economics or taxation AND 8-10 years' experience, governance, policy analysis or similar, of which 3-4 years at operational specialist level.

OR

• Senior Certificate (NQF 4) AND 15 years related experience in Tax, Customs and/or Excise, governance, policy analysis or similar, of which 3-4 years at operational specialist level.  

Job Outputs:

Process

• Develop policies, procedures, standards and guidelines within Tax, Customs and/or Excise.
• Administer and interpret legislation and provide specialist advice in the area of speciality, which is Tax, Customs and/or Excise.
• Translate top down policy in relation to Tax, Customs and/or Excise and communicate impact to relevant stakeholders.
• Optimise the operational environment through research and application of best practices and ensure alignment to the overall infrastructure strategy.
• Evaluate policy and standard operating procedure proposals within the broader framework of SARS goals and in conjunction with all relevant role players.
• Apply judgment within policy and procedures to support and meet business needs.
• Analyse and make recommendations about improvements to specialist systems, procedures and Tax, Customs and/or Excise practice.
• Contribute to the optimum utilisation of organisational resources, advising on effective planning and development of Tax, Customs and/or Excise resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to problems in practices.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use such to develop best fit alternatives and best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
• Develop and implement research methodologies and techniques which enable monitoring and reporting of research and analytical activities.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in Enforcement processes.

Finance

• Implement and monitor financial control, management of costs and corporate governance.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisational knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Attention to Detail
• Accountability
• Analytical Thinking
• Commitment to Continuous Learning
• Conceptual Thinking
• Developing Others
• Integrity
• Trust
• Fairness and Transparency
• Problem Solving Analysis and Judgement
• Organisational Awareness

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Policy Analysis
• Governance, Ethics and Values
• Risk Compliance
• Functional Policies and Procedures
• Reporting
• Reporting Interpretation
   

go to method of application »

Job Purpose

• To analyse, design and lead the design of innovative continuous process improvement and multi-process/function business process solutions across the business process management life cycle ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy. This includes the provision of design and implementation support and conducting of stakeholder engagement

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree/ Advanced Diploma (NQF 7) in UX Design/ HCI/ Computer Science/ Public Administration/ or a related field AND 8+ years of experience in UX/UI or CX designs or financial services or public sector or digital government or service design for regulated industries, of which 3–4 years at operational specialist level.

OR

• Senior Certificate (NQF 4) AND 15 years of experience in UX/UI or CX designs or financial services or public sector or digital government or service design for regulated industries, of which 3–4 years at operational specialist level.

Minimum Functional Requirements

• User Empathy,
• Agility
• UX Leadership
• Problem Solving,
• Technical Expression of User Requirements,
• Agile and Adaptable,
• Curious, Customer Service,
• Innovation
• Critical Thinking: Analyzing complex problems and evaluating multiple solutions.
• Communication: Clearly articulating design decisions and rationale to stakeholders.
• Adaptability: Adjusting decisions based on feedback and changing requirements.
• Conducting User research and usability testing
• Creating wireframes and prototypes using tools like Figma, Sketch, or Adobe XD.
• Visualizing the user's experience across multiple touchpoints through user journey mapping,
• Designing intuitive interactions and designs
• Analyzing user behaviour for usability of designs

Job Outputs:

Process

• Research and understand the user and gather insights.
• Define the problem statement and goals.
• Design using wireframes and protypes.
• Ensure customer and user input is integrated across all business design domains.
• Develop and maintain comprehensive UX and UI design systems, as well as service design standards and principles.
• Establish effective connections between customer experience research and functional design implementation.
• Provide for digital and process-driven service initiatives with a focus on the customer perspective.
• Facilitate service design sprints and co-design workshops in collaboration with internal and external stakeholders.
• Support the end-to-end management of the service lifecycle, from discovery through delivery and ongoing improvement.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Fairness and Transparency (V)
• Analytical Thinking
• Accountability (V)
• Conceptual Ability
• Fairness (V)
• Honesty & Integrity (V)
• Trust (V)
• Respect (V)
• Problem Solving and Analysis
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical competencies

• Business Analysis
• Business Knowledge
• Capacity Planning
• Institutional Process Analysis & Redesign
• Process Auditing
• Reporting
   

go to method of application »

Job Purpose

• Lead the planning, design, and modernisation of existing products and processes to establish an advanced platform seamlessly integrated with data science and artificial intelligence, with the aim of strengthening employee performance, optimising operational efficiency, and enhancing the taxpayer experience through a customer-centric approach

Minimum Qualification & Experience Required 

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in Data Analytics, Data Engineering, Data Science or Statistics with 8 - 10 years’ experience in a data analysis environment, of which 3 - 4 years at a junior specialist level.

OR

• Senior Certificate (NQF 4) with 15 years' experience in Data Analytics, Data Engineering, Data Science or Statistics environment, of which 3 - 4 years at a junior specialist level

Minimum Functional Requirements

• Intermediate (practical application) Data warehouse knowledge.
• Intermediate (practical application) Programming Skills – i.e. SQL, and/or Python, R, etc.
• Be proficient in the application of:
• Basic Data Migration such as SSIS
• Basic Data Visualization in Microsoft Power BI & Microsoft Fabric       
• Business Intelligence Methodologies
• Database Knowledge
• Microsoft skills (Proficient in)– i.e. Excel, Word, PowerPoint, etc.
• Deep experiential knowledge and understanding of statistical and mathematic analysis

Job Outputs:

Process

• Acquire data from primary or secondary data sources and maintaining databases, applying the knowledge of data extraction, transformation and business modelling.
• Constantly monitor the integrity and quality of business data and processes to identify deficiencies and facilitate process improvements.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation for resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure effective tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined risks and problems in practices.
• Integrate business information, compare, analyse and produce reports to eliminate discrepancies and inconsistencies for better decision-making purposes.
• Ensure the availability of existing data analytics solutions (like reports, dashboards, spreadsheets, data marts, info cubes etc.) by maintaining them as well as implementing optimisation strategies where shortcomings exist.
• Enhance goal attainment by implementing tactical strategies and refining practices, processes, and systems throughout the internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enable tactical implementation and operational excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• To design, develop and test complex / advance data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
• Research and support workable recommendations/solutions that meet business needs through information analysis.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• To perform complex / advance business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modelling, data mining.
• To assist in the filtering and “cleaning” of imported data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Conducts analysis, summarizes key findings and trends, and produces data sheets, graphics and presentations.
• Analyses data, creates summary reporting, and performs analysis to support the decision making of research, senior management, member companies and internal departments.

Governance

• Develop and/or align governance and compliance policies for own practice areas to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Expertise in Context
• Design Thinking
• Lean Thinking
• Accountability
• Adaptability
• Analytical Thinking
• Attention to Detail
• Commitment to continuous learning
• Honesty and Integrity
• Fairness and Transparency
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Data Governance
• Business Knowledge
• Data Collection and Analysis
• Data Integrity
• Efficiency Improvement
• Functional Policies and Procedures
• Information Management
• Knowledge Management
• Reporting
• Statistical and Mathematical Analysis
• Planning and Organising
• Reporting
• System Thinking

go to method of application »

Job Purpose

• To guide innovation and manage continuous process improvement and the design of complex multi-faceted business process solutions across the business process management life cycle as an integral part of providing enterprise solutions to business, providing insight and ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy

Education and Experience

Minimum Qualification & Experience Required

• Honors degree (NQF 8) in UX Design/ HCI/ Computer Science/ Public Administration or a related field AND 10+ years’ experience in UX/UI/ CX designs/ financial services/ public sector/ digital government/ service design for regulated industries or in a similar environment, of which 3–4 years at management level?

OR

• Bachelor’s degree/ Advanced Diploma (NQF 7) in UX Design/ HCI/ Computer Science/ Public Administration or a related field AND 12+ years’ experience in UX/UI/ CX designs/ financial services/ public sector/ digital government/ service design for regulated industries or in a similar environment, of which 3–4 years’ experience at management level?

Minimum Functional Requirements

• User Empathy,
• Agility
• UX Leadership
• Problem Solving,
• Technical Expression of User Requirements,
• Agile and Adaptable,
• Curious, Customer Service,
• Innovation
• critical Thinking: Analysing complex problems and evaluating multiple solutions.
• Communication: Clearly articulating design decisions and rationale to stakeholders.
• Adaptability: Adjusting decisions based on feedback and changing requirements

Job Outputs:

Process

• Ensure customer and user input is integrated across all business design domains.
• Develop and maintain comprehensive UX and UI design systems, as well as service design standards and principles.
• Establish effective connections between customer experience research and functional design implementation.
• Provide strategic design leadership for digital and process-driven service initiatives with a focus on the customer perspective.
• Facilitate service design sprints and co-design workshops in collaboration with internal and external stakeholders.
• Support the end-to-end management of the service lifecycle, from discovery through delivery and ongoing improvement.

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Fairness and Transparency (V)
• Analytical Thinking
• Accountability (V)
• Conceptual Ability
• Fairness (V)
• Honesty & Integrity (V)
• Trust (V)
• Respect (V)
• Problem Solving and Analysis
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical competencies

• Business Analysis
• Business Knowledge
• Capacity Planning
• Institutional Process Analysis & Redesign
• Process Auditing
• Reporting
• Conducting User research and usability testing
• Creating wireframes and prototypes using tools like Figma, Sketch, or Adobe XD.
• Visualizing the user's experience across multiple touchpoints through user journey mapping,
• Designing intuitive interactions and designs
• Analysing user behaviour for usability of designs