The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
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Job Purpose
- To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, by ensuring sustainability of SARS software, systems and technologies, enabling a holistic business solution that support and sustain the business capability with minimal business risk, integrate and align architectures within the Enterprise Architecture, in order to enable tactical translation and operational implementation.
Education and Experience
Minimum Qualification & Experience Required
- B. Tech: Computer Systems AND 8-10 years' experience in an IBM Integration Software Development Environment or other versions of the software, of which 3-4 years at junior specialist level.
OR
- Relevant IT Qualification / Certification, as specified in Min Functional requirements, where applicable and 8-10 years’ experience in an IBM Integration Software Development Environment or other versions of the software,of which 3-4 years at junior specialist level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years’ experience in an IBM Integration Software Development Environment or other versions of the software, of which 3-4 years at junior specialist level.
Minimum Functional Requirements
- IBM Integration Software Development
Job Outputs:
Process
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- Ensure proper project planning and execution as well as overall change control.
- Provide support to projects by applying the required specialised skills in terms of infrastructure, architecture, data, design, services, processes, monitoring and patterns.
- Troubleshoot and methodically identify research and resolve complex issues in the IT environment.
- Design, plan and implement all the software, integration, design and development activities that relate to the portfolio of business integration in conjunction with all relevant stakeholders.
- Introduce best practises and influence the divisions to change and adopt accordingly.
- Contribute to IT business planning with regards to interface applications.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Business Knowledge
- Database Design and Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Knowledge
- Reporting and Interpretation
- System Thinking
Deadline:11th February,2026
go to method of application »
Job Purpose
- To provide expertise, advice and support in practice formulation and associated best practice improvement tactics, by ensuring sustainability of SARS software, systems and technologies, enabling a holistic business solution that support and sustain the business capability with minimal business risk, integrate and align architectures within the Enterprise Architecture, in order to enable tactical translation and operational implementation.
Education and Experience
Minimum Qualification & Experience Required
- B.Tech: Computer Systems AND 8-10 years' experience in an Integration/ Enterprise Service Bus (ESB) environment, of which 3-4 years at junior specialist level.
OR
- Relevant IT Qualification / Certification, as specified in Min Functional requirements, and 8-10 years’ experience in an Integration/ Enterprise Service Bus (ESB) environment, of which 3-4 years at junior specialist level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years experience in an Integration/ Enterprise Service Bus (ESB) enviroment, of which 3-4 years at junior specialist level.
Minimum Functional Requirements
- Middleware (e.g. WebSphere Application Server) or Integration Design or Integration Development (e.g. IBM Integration Bus (IIB)) or any other technology currently supported within the Enterprise Architecture framework.
Job Outputs:
Process
- Advice and adhere to SARS prescribed integration protocols.
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- Ensure proper project planning and execution as well as overall change control.
- Provide support to projects by applying the required specialised skills in terms of infrastructure, architecture, data, design, services, processes, monitoring and patterns.
- Troubleshoot and methodically identify research and resolve complex issues in the IT environment.
- Design, plan and implement all the software, integration, design and development activities that relate to the portfolio of business integration in conjunction with all relevant stakeholders.
- Introduce best practises and influence the divisions to change and adopt accordingly.
- Contribute to IT business planning with regards to interface applications.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Application Development and Maintenance
- Business Knowledge
- Database Design and Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Knowledge
- Reporting and Interpretation
- System Thinking
- Business Acumen
- Decisiveness
- Effective Business Communication
- Managerial Budgeting
- Planning and Organising
- Problem Analysis and Judgement
- SARS Systems Products
Deadline:11th February,2026
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Job Purpose
- To co-ordinate, prepare, collect and compile information required to facilitate analysis, management review, decision making or reporting requirements of the functional area.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology or Computer Science AND minimum 8-10 years' experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
OR
- Senior Certificate (NQF 4) AND Relevant IT Qualification / Certification AND 8-10 years’ experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years’ experience in a DB2 environment, of which 3-4 years’ experience at operational specialist level
Minimum Functional Requirements:
Relevant technical experience:
- Advanced administration experience in latest version of DB2 LUW
- Experience with large, high volume transaction environments
- Query troubleshooting and optimisation
- Performance tuning
- Backup/Recovery of databases
- Clustering/High Availability experience
In the following technologies:
- IBM DB2 LUW
- Relevant certification
- Advanced AIX/Linux scripting
- Extensive HADR experience
- Advanced query creation
- Extensive experience with advanced RDBMS functions such as partitioning, Q replication, compression and XML / JSON
- Extensive experience with development practices and processes
- Deep architectural understanding of DB2 and related tooling
- Ability to develop automated processes
Job Outputs:
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
- Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- Define and review data requirements for management of the function.
- Conduct assessments and use information to advise, make recommendations and facilitate improvement
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice throught leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Adaptability
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Trust (V)
- Organisational Awareness
- Respect
Technical competencies
- Computer Literacy
- Functional Policy and Procedure
- IT Knowledge
- Customer Relationship Management
- System Thinking
- Problem Solving
- Verbal Communication
Deadline:11th February,2026
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Job Purpose
- To analyse computerised accounting systems for the purpose of obtaining relevant electronic accounting data from a specific source relating to audit.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor’s degree / Advanced Diploma (NQF 7) AND 5–7 years’ experience in:
- Extracting and analysing electronic accounting data from ERP/accounting systems such as SAP, Sage, Pastel, Oracle, Syspro, or similar.
- Using data analysis tools (e.g., ACL, IDEA, SQL, SAS, Python, JAVA) to prepare datasets for audit testing.
- Supporting forensic audits, compliance audits, or electronic financial investigations.
- Of which 2–3 years must be at a technically skilled level.
Alternative Minimum Experience:
Senior Certificate (NQF 4) with 10 years’ experience in:
- Extracting and analysing electronic accounting data from ERP/accounting systems such as SAP, Sage, Pastel, Oracle, Syspro, or similar.
- Using data analysis tools (e.g., ACL, IDEA, SQL, SAS, Python, JAVA) to prepare datasets for audit testing.
- Supporting forensic audits, compliance audits, or electronic financial investigations, of which 2 - 3 years at a technically skilled level:
Job Outputs:
Process
- Extract, convert, and validate electronic accounting data for audit use.
- Use CAATs to perform data analytics supporting risk identification.
- Identify anomalies, trends, and potential irregularities within accounting datasets.
- Provide specialist input to audits by interpreting accounting structures, ledgers, and data flows.
- Apply relevant policies, procedures, standards, legislation, and governance principles.
- Diagnose data-related discrepancies and recommend corrective measures.
- Contribute to process improvements, knowledge sharing, and stakeholder engagement.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided
Governance
- Implement and provide input into the development of governance, compliance, I Integrity and ethics processes within area of specialisation. (I)
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Commitment to Higher Purpose
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Persuasion Ability
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business Knowledge
- Compliance Inspection
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- Information management
- Governance, Ethics and Values
- Planning and Organising
- Reporting
Deadline:11th February,2026
go to method of application »
Job Purpose
- To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by gathering, analysing and evaluating data and generate reports to enable management to make effective and sound decisions, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma in Financial Systems / Computer Auditing / Computer Science and/or Taxation (NQF 7) AND 5 - 7 years’ experience in audit/investigations or in a similar environment, of which 2 - 3 years at a technically skilled level
Alternative Minimum Experience:
- Senior Certificate (NQF 4) AND 10 years’ experience in audit/investigations or 10 years related experience, of which 2 - 3 years at a technically skilled level
Job Outputs:
Process
- Apply processes to improve data validation across service delivery systems in line with operational targets.
- Collect and collate data, analyse information and provide reports and documentation to facilitate discussions at national forums.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Ensure the integrity and quality of all data collected and identify and escalate associated problems.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- Information management
- Knowledge Management
- Reporting
Deadline:11th February,2026
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Job Purpose
- To formulate a Large Business & International Sector tactical strategy and associated delivery plans related to multiple practice areas by ensuring the effective and efficient yield of revenue and compliance to close the tax gap in the sector and maintain the level of compliance, to ensure practice integration and operational implementation through the achievement of enforcement objectives.
- Tactical strategy business experience in the one or more of the following sectors such as Primary and state-owned companies or Construction or Communication or multifaceted industry will be an advantage
Education and Experience
Minimum Qualification & Experience Required
- B. Comm (Hons): Taxation AND 10-12 years' experience in managing and leading multi disciplined teams, servicing and engaging corporate and multinational tax entities, managing operations and collecting revenue, of which 3-4 years at management level.
ALTERNATE:
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 12 - 15 years related experience in managing and leading multi disciplined terms, servicing and engaging corporate and multinational tax entities, managing operations and collecting revenue, of which 3-4 years at management level.
Job Outputs:
Process
- Provide direction for the preparation of risk assessments and audits.
- Analyse and unpack the revenue strategy to enable the LBI to match environmental revenue potential with internal deployment of resources, in order to ensure that business revenue objectives and plans are maximised.
- Develop detailed revenue plans for the sector to identify what and when revenue can be anticipated.
- Build a high-performance sector that delivers a professional, one stop service in terms of customer satisfaction and revenue collection.
- Lead the team to make a meaningful contribution to increase the level of compliance.
- Manage LBI Sector to ensure maximum results.
- Manage interface with internal and external stakeholders.
- Provide direction, guidance, technical support, mentoring and training to subordinates.
- Ensure alignment to the new mode of operations within the Sector and LBI.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
- Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
- Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions.
- Provide periodic reports on performance against plan & progress on short-term initiatives and use to realign tactical plan and objectives appropriately.
Governance
- Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
- Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
- Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
- Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
- Service Delivery Innovation
- Accountability
- Ability to translate Strategy into Execution
- Stewardship & Service Orientation
- Concern for Impact of own behavior on others
- Nurtures Future Talent
- Strong Results Orientation
- Fairness and Transparency
- Honesty and Integrity
- Values and Manages
- Diversity
- Inspires others to Positive Action
- Develops Teams & Nurtures Interdependency (breaks down silo tendencies)
- Respect
- Trust
- Analytical Thinking
Technical competencies
- Business Acumen
- Coaching and Mentoring
- Effective Business Communication
- Financial Accounting
- Functional Policies and Procedures
- Industry Sector Expertise
- Managerial Budgeting
- Planning, Management and Measurement
- Problem Analysis and Judgement
- Risk and Compliance
- Strategic Planning
- Tax Knowledge
- Tax Compliance Auditing
Deadline:20th February,2026
go to method of application »
Job Purpose
- To provide expertise, advice, and support to deliver on operational implementation plans and / or associated service delivery processes, by ensuring that incoming service requests from clients are effectively resolved, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) or above with 2-3 years' corporate tax or Customs and Excise experience or related, of which 1 – 2 years at a knowledge worker level.
OR
- Senior Certificate (NQF 4) with a minimum of 5 years’ corporate tax or Customs and Excise experience, of which 1 - 2 years at a knowledge worker level.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
- Integrate and interact with other Business Units / stakeholders in the resolution of taxpayer queries.
- Understand integration points and identify gaps, challenges or loopholes.
- Provide inputs/recommendations to resolve identified gaps.
- Capture CIT, VAT, PAYE, MPRR and Customs and Excise applications and ensure data accuracy and completeness of information.
- Follow-up and engage taxpayer on incomplete information and/or outstanding documentation.
- Facilitate discussions and engage with relevant business units until the case is finalised.
- Ensure taxpayer compliance (manual & automated).
- Drive Taxpayer education.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Provide specialist support and advice where required in area of expertise.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- Establish and build relationship with taxpayer and understand taxpayer needs.
- Continuous engagement and feedback to the taxpayer regarding the query being dealt with.
- Ensure that every client, on exiting the service centre, has obtained query resolution.
- Ensure customer satisfaction with quality and service timelines.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Orientation
- Customer Service Excellence
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Building Customer Loyalty
- Business Knowledge
- Customer Relationship Management
- Debt Management
- Efficiency improvement
- Functional Policies and Procedures
- Reporting
- Tax Knowledge
Deadline:13th February,2026
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Job Purpose
- To handle inbound and outbound scripted and partially scripted service requests across tax products from 1 - 2 interaction channels in compliance with SARS policies and procedures by consulting with clients, facilitate query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, taxpayer education, debt collection up to a civil judgements and outstanding returns, thereby ensuring enhanced service delivery and compliance.
Education and Experience
Minimum Qualification & Experience Required
- Senior Certificate (NQF 4) AND 2 years' experience in a customer service environment
Minimum Functional Requirements
- Must have a basic overview of all taxes (incl. C&E) plus proficiency in PIT with basic knowledge of non-core taxes associated with PIT only (Prov. Tax, CGT, Dividends, Donations, fund Benefits, Estate Duty, Transfer Duty, Withholding Tax on Interest & Royalties)
Job Outputs:
Process
- Handle inbound and outbound (scripted service interactions) through 1-2 channels interactions for all tax products, in compliance with SARS policies and procedures. (E-mail, Face to Face, Digital Channels, Virtual, Education and Promotion).
- Maintain the profile of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
- Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
- Receive, sort, register, process, and distribute all documentation to relevant business units, to enhance taxpayer services.
- Ensure that all face-to-face, voice, inbound and outbound queries across all tax products are promptly, effectively & efficiently answered or resolved.
- Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes.
- Communication of transactional outputs and queries in area of work.
- Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
- Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
- Embrace change initiatives and positively contribute to the success thereof within area of accountability.
- Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service, and standards.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Finance
- Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
Behavioural competencies
- Stakeholder Engagement and Management
- Fairness and Transparency
- Accountability
- Customer Service
- Honesty and Integrity
- Trust
- Respect
- Attention to Detail
Technical competencies
- Active Listening
- Communication Skills
- Computer Literacy
- Customer Relationship Management
- Customer Understanding
- Efficiency Improvement
- Financial Acumen
- Handling difficult calls
- Product Knowledge
- Query Resolution
- Standard operating procedure compliance
- SARS Systems Products
- Tax Knowledge
Deadline:13th February,2026
go to method of application »
Job Purpose
- The primary objective of this role is to validate, process and collect all payments in accordance with relevant policies, processes and procedures.
Education and Experience
Minimum Qualification & Experience Required
- Senior Certificate (NQF 4) with 2 years’ experience in a similar environment
Job Outputs:
Process
- Communication of transactional outputs and queries in area of work according to policies and quality requirements
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
- Embrace change initiatives and positively contribute to the success thereof within area of accountability.
- Ensure quality of work content, minimise mistakes and continuously improve quality and standards.
- Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
- Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
- Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
- Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
- Deliver operating results within predefined quality, volume and time standards.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Ensure accurate record keeping of all the relevant documentation in line with standard operating procedures.
- Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.
Governance
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
People
- Ask for support or training to improve the quality and standard of own work.
- Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Finance
- Perform own work well to reduce costs and save money.
- Advice on the correct allocation of payments.
Client
- Understand job service requirements in order to meet client expectations.
Behavioural competencies
- Accountability
- Attention to Detail
- Analytical Thinking
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Orientation
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Teamwork and Cooperation
- Trus
Technical competencies
- Business Knowledge
- Cash Flow Accounting
- Communication Skills
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- Reporting
- SARS Systems Products
- Standard operating procedure compliance
Deadline:13th February,2026
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Job Purpose
- To provide customs and excise pre-litigation and litigation service in the Higher Courts on customs and excise disputes. The function involves the entire scope of litigation services, from researching legal and tax principles, analysing the merits of SARS’s position, follow internal governance processes, reviewing counsel’s drafts of court documents including pleadings and heads of argument, preparing deponents, and attendance in court when matters are heard. An important part of the pre-litigation process is to timeously attend to all notices of intended legal action in order to prevent unnecessary litigation.
Education and Experience
Minimum Qualification & Experience Required
- Law Degree preferably a LLB AND 8-10 years' experience in a legal / tax environment, of which 3-4 years at operational specialist level.
- Admission as an attorney or advocate is a further requirement.
- Experience in a Customs & Excise/International Trade Litigation environment will further enhance the candidate’s application.
Minimum Functional Requirements
Job Outputs:
Process
- To prepare cases involving intricate interpretive or quantitative issues in the pre -litigation and litigation phases of the Magistrates Courts, Higher Courts, the SCA and the Constitutional Court, where applicable.
- To enter into settlement negotiations with taxpayers and their representatives.
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
- Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
- Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Recommend changes to optimise processes, systems, practice areas and associate procedures and execute the implementation of change and innovation
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer of skills attained through formal and informal learning opportunities in the execution of your job
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business Knowledge
- Court Processes and Procedures
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- Legal Advisory and Interpretation
- Legal Compliance
- Legal Knowledge and knowledge of ethics
- Legal Writing Skills
- Reporting and Interpretation
Deadline:13th February,2026
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Job Purpose
- To be responsible for the design, implementation, change control, and support using SARS Workload Automation Scheduling (BMC Control-M) system, which defines organisational operational processes. To work with application and system owners across the organization to design, configure and schedule production batch jobs across a multi-platform enterprise infrastructure, also to be responsible for defining and understanding work processes, job plan dependencies, and to help enforce production control policies and procedures.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Degree (NQF 6) in Information Technology AND 3 - 4 years experience in a BMC Control-M environment, of which 1 - 2 years as a knowledge worker level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 6 years experience in BMC Control-M environment, of which 1 - 2 years at a knowledge worker level.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
- Advise Application Development Services on proper sequencing of tasks.
- To analyse issues to code, schedule, execute and confirm successful completion of complex ADHOC production job requests.
- To analyse display log messages associated with the completed execution of a job.
- To code and test converted/migrated jobs and schedules prior to production turnover and to use Control-M and various Control Modules to troubleshoot and reconcile job issues.
- To do conversion and migration of existing jobs/schedules into BMC Control-M.
- To provide support and after hours standby for IT systems and services.
- Gather future requirements, address concerns (meeting/not meeting SLAs) and identify new application changes that may impact production job flows and schedules.
- Present complex findings to various levels of the organization to ensure the automation plan matches the business needs.
- To have the ability to effectively communicate across third parties, technical and business owners on solution design.
- Provide independent judgment in methods, techniques and evaluation criteria to obtain best possible automation.
- Integrate research and best practices into problem avoidance and continuous improvement.
- To design and deploy job scheduling infrastructure.
- Apply IT concepts to perform complex analyses and functions from multiple IT areas of specialisation.
- To collaborate with Application Development Managers and functional (business) users to define and develop job flows for new applications.
- Identify and resolve complex workload automation and job scheduling issues.
- To develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Conduct office inspections to ensure adherence to published standard operating procedures and make recommendations for changes.
- Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- Monitor, report and propose improvements on internal processes which influence client satisfaction within area of responsibility.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- SARS Systems Products
- Stress Management
- Use of Build Automation
- Reporting
Deadline:13th February,2026
go to method of application »
Job Purpose
- To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, by providing governance and analysis output for a single large project or across a series of smaller related initiatives including but not limited to automation testing, while providing relevant industry experience to the process, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) in Information Technology; AND 3–4 years’ experience in Release Management and/or Business Analysis within a complex systems environment, of which 1–2 years at knowledge‑worker level.
ALTERNATIVE
- A Senior Certificate (NQF 4); AND 6 years’ experience in Release Management, of which 1–2 years at knowledge‑worker level.
Minimum Functional Requirements
- Min. of 4 years experience in VAT, PAYE, UIF, SDL, ETI and/or Income tax. Experience in writing functional specifications.
Job Outputs:
Process
- Interdepartmental peer-to-peer liaison Liaison with business partners, internal and external development partners.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Assign incident inventory.
- Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Compile User/Functional Requirements Specifications and prioritize production system change request/s.
- Contribute towards the refinement of polices, processes and procedures.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Gather, plan and manage data for test automation purposes.
- Identify candidate business processes or scenarios for automated test cases.
- Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
- Log a production system change request on incident management console.
- Maintain and support new and existing applications.
- Produce trends analysis of recurring Problems/Incidents, and in the case of non-resolution to escalate.
- Provide End-user education and training.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Replication of defect in testing environment and finding suitable workaround.
- Review of assigned inventory on incident management console.
- Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Undertake information gathering and analysis of data within set guidelines to report related information to business.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
- Provide exceptional customer service support to other teams and all operational areas within SARS.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- To perform trend analysis in relation to incident management inventory.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Relationship Building
- Reporting
- IT systems knowledge
-
- Deadline:13th February,2026
go to method of application »
Job Purpose
- To ensure major changes are rolled out in a controlled and non-disruptive manner to the production environment.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) in Information Technology, 2 - 3 years experience in ICT Change and Release Management environment, of which 1 - 2 years at a knowledge worker level.
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 5 years’ experience in ICT Change and Release Management, of which 1 - 2 years at a knowledge worker level.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
People
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Customer Service
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- IT Knowledge
- Reporting
- Standard operating procedure compliance
- System Thinking
Deadline:12th February,2026
Method of Application
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