Team Member: Payments at The South African Revenue Service (SARS)

Job Purpose

• The primary objective of this role is to validate, process and collect all payments in accordance with relevant policies, processes and procedures.

Education and Experience

Minimum Qualification & Experience Required

• Senior Certificate (NQF 4) with 2 years’ experience in a similar environment

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, minimise mistakes and continuously improve quality and standards.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
• Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
• Deliver operating results within predefined quality, volume and time standards.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Ensure accurate record keeping of all the relevant documentation in line with standard operating procedures.
• Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.

Governance

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.

People

• Ask for support or training to improve the quality and standard of own work.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

Finance

• Perform own work well to reduce costs and save money.
• Advice on the correct allocation of payments.

Client

• Understand job service requirements in order to meet client expectations.

Behavioural competencies

• Accountability
• Attention to Detail
• Analytical Thinking
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Orientation
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Teamwork and Cooperation
• Trus

Technical competencies

• Business Knowledge
• Cash Flow Accounting
• Communication Skills
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies and Procedures
• Reporting
• SARS Systems Products
• Standard operating procedure compliance

Deadline:13th February,2026