Jobs at Virgin Active South Africa

Your Purpose...

• To make exercise irresistible
• To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.

Your Duties and Responsibilities...

• Daily management of a comprehensive swim programme which includes group and individual swim lesson outlines for both adults and children.
• Continual development of the Swim programme, additional programming requirements (including holiday activities).
• Conduct regular marketing and promotion activities of the swim offering to members.
• Management of the administrative duties such as revenue and budget management including regular reporting as and when required
• Direct people management responsibilities for the swim instructors.

 People Management

• Responsible for all recruitment processes for your team, and ensure they are recruited against the VASA values and requirements
• Ensure staff comply with the legislated training requirements and remain up to date with the compulsory training requirements and take advantage of the other training if they wish to.
• Ensure all Swim employees adhere to emergency procedures and are fully aware of health and safety responsibilities.
• Provide day to day management and leadership to the team, encouraging the highest standards of member service, safety and brand standards.
• Carry out regular 1:1 meetings and fully documented bi-annual Performance Promise conversations with each team member.
• Contribute to weekly Head of Department meetings and ensure that the swim team receive the appropriate communication to perform their job to the best of their ability.
• Ensure that all Swim employees comply with the Virgin Active brand standards, and that employees are well presented in accordance with the uniform policy at all times.
• Make sure all current staff are water-safe and provide swim lessons to staff members in need.

Members

• Develop and implement a monthly programme timetable of creative and innovative lessons that support the Virgin Active brand and ensure sign off from National Swim Manager before publishing the timetable.
• Ensure that all scheduled lessons take place. Scheduled lessons at Virgin Active are never cancelled.
• Ensure that all lessons meet Virgin Active standards. Ensure that all lessons on the timetable are taught at the advertised level and format by regularly observing instructors and lessons delivered.
• Proactively monitor attendance to ensure lessons are well attended and use that information to adjust programmes to suit member needs for each lesson type and timeslot.
• Take responsibility for soliciting, listening to and responding to member and instructor concerns and feedback in relation to the scheduling of lessons, the instruction given, and the environment provided.
• Ensure all complaints are followed up within 24 hours and that the Club General Manager and National Swim Manager are kept fully up to date via a weekly report and more frequent updates if needed on serious issues.
• Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
• Keep abreast of information on all club facilities, programmes, social events, member suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
• Be actively involved in NPS and proactively seek to drive the club’s score wherever possible.
• Ensure the Swim team are aware of the importance of member retention and understand their role in influencing members who are considering leaving the club, to stay.
• Ensure that pool areas are always safe (for example considering temperature, equipment, obstacles, number of participants etc) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
• Ensure that all equipment and supplies are always in safe working order and that an adequate quantity is available.

Swim Department

• Manage and develop the department to ensure it achieves its maximum potential and that all targets are achieved and where possible exceeded.
• Manage the Swim budget, ensuring all financial targets are achieved, as agreed with the National Swim Manager and Club General Manager.
• Manage departmental FTE and costs in line with budget and produce effective rotas to optimise the resource available.
• Ensure the correct salaries and wages are paid to product department employees, ensuring that the correct in-house rates are used for payment of all lessons taught.
• Ensure all the Swim team are aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.

Ongoing Training and Job Requirements

• Must complete compulsory annual training as is required by Virgin Active
• Must complete the annual refresher in First Aid / AED.
• Must always have a clear criminal record (annual police clearance checks will be conducted)

Our Minimum Requirements...

We can't live without...

• Matric Qualification
• A Recognised Swim Qualification. (Swim SA or equivalent)
• First aid level 1 and AED Qualification
• Police Clearance Certificate
• Must have completed a Pro-active HOD training programme.
• Must have 1-2 years’ experience within a similar HOD (managing a swim programme of a similar nature)/ management role.
• Must have around 2-3 years’ experience as a swim instructor or coach
• Must have worked in an environment which provides exceptional customer experiences.
• Must have previous administration experience and be comfortable with Microsoft office.
• Must be highly numerate with sound financial acumen.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Analytical skills, the ability to pick up trends or concerns when reviewing data and or reports.
• Must be comfortable to manage complex customer concerns
• Problem solving skills are essential
• Previous experience as a Duty or Service Manager.
• Knowledge of new developments in learn to swim teaching and safety.
• Ability to work within the prescribed KPI’s and achieve and exceed sales targets.
• Ability to manage budgets and achieve associated performance targets.
• Customer Relationship Management experience

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exceptional people management skills with the ability to motivate and ensure high levels of staff engagement
• Basic knowledge of childcare

 Closing Date 06 March 2026

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Your Purpose...

• The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
• This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Fitness qualification
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation
• Administer First Aid (valid First Aid Level 1 certificate)
• Excellent relationship-building skills
• Problem-solving skills
• Good communication skills
• Ability to resolve conflict

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)

Closing Date 05 March 2026

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Your Purpose....

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities...

Complete preventative maintenance activities on the following equipment (but not limited to):

• Out of Warranty Fitness Equipment
• Swimming Pool/Spa Systems
• Heating Ventilation Air Conditioning Systems (HVAC)
• Hot and Cold-Water Systems
• All building preventative maintenance tasks
• Sauna
• Steam Rooms
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs. 
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner

Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.

• Maintenance Premises
• Maintenance Physical Plant
• Maintenance Pools
• Maintenance Water Hygiene
• Maintenance Grounds
• Maintenance Consumables
• Maintenance Health and Safety
• Society Expenses
• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
• Fulfil the duties of an HOD within club, which includes being an MOD within the club 
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements...

We can't live without...

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

Knowledge of the following equipment in installation, maintenance and operation of:

• Chillers
• Evaporative and cooling towers
• Electronic controls
• General air-conditioning systems
• Building management systems
• General electrical (Medium voltage)
• Water treatment
• Hot water vessels
• Steam generators
• Saunas
• Pumps
• Valves
• Heat exchanges
• Sand filtration systems
• Plumbing
• Carpentry and Glazing
• Health and Safety knowledge

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)
• Exhibit strong verbal and written communication skills.
• Proven Interpersonal and management skills.
• Good financial/admin knowledge.
• Ability to plan effectively.
• Problem solving ability
• Multi-site experience

 Closing Date 06 March 2026