Jobs at WNS Global Services

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Key responsibilities:

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
• Customer service
• Pro-active problem solving and decision-making skills
• Goal orientated
• High stress tolerance
• Team work
• Adapt to change quickly, in a fast-paced environment

Qualification

• Matric/Grade 12

Experience Required

• 1 year or more solid experience as a customer services advisor
• International call center experience advantageous

Additional Information

All succesful applicants should have clear record as background verification checks will be conducted.

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Job Description

The SAP BW Consultant is ultimately accountable for preparing and manipulating data for further analysis, including ETL and will support testing across the development lifecycle. The role is responsible for extracting and transforming data from source systems, understanding how to integrate or join different sources to create a dataset that can be used for reporting, analysis and analytics. Overall the person will strive for efficiency by aligning data systems with business goals. Role will also be involved in testing activities with the assistance from a Business Analyst and Data Architect/Modeler.

• Prepares, transforms, models data and resolves conflicting sources of data and anomalies
• Supports the delivery of BI and analytical products to business users via participating in Agile development pod activities including Agile ceremonies
• Implement methods to improve data reliability and quality
• Combines raw information from different sources to create consistent and machine-readable formats
• Develop and test architectures that enable data extraction and transformation for predictive or prescriptive modelling
• Responsible for technical testing services across the entire delivery lifecycle including: system integration testing, performance engineering and unit testing. Cooperate with the Business Analyst, Data Architect and Data Visualisation Developer throughout these testing activities.
• Work with the Group IT team to adhere to architecture guidelines and provide valuable input to develop them

Qualifications

• Bachelor’s degree in computer science, IT, or similar field; a Master’s is a plus
• Extensive experience of designing, developing and testing ETL processes
• Experience of batch and real-time processing
• Experience in extracting value and features from large scale data and toolsets
• Modern code development practices
• Extensive experience working with SAP ERP and BW/4HANA (Frontend and Backend)
• Experience of relational and NoSQL data modelling approaches
• Experience of at least one packaged ETL tool
• Technical expertise with data models, data mining, and segmentation techniques
• Extensive hands-on experience with BW Data modelling and SQL database design
• Data engineering certification (e.g. MS Azure Data Engineer or SAP Data Architects) is a plus
• Working proficiency in English and any other European languages are a plus